Deluxe Suite Room
- Room Only
Price for 1 Night
2 Rooms Left!
Deluxe Suite Room
Wed, 01 Mar – Thu, 02 Mar (1 Night) | 1 Room | 1 Guest
Deluxe Suite Room
Positive Points - * Spacious Rooms Negative Points - * Very far away from the city * Insufficient breakfast was served
(based on 135 reviews)
Checked in here and was greeted with hospitality and care, given all of the comforts of home and shown every courtesy. The new manager is young and works very hard to please, nothing is overlooked. The rooms, bonfire in the evenings, dinner thali, all are top notch. Any postings you may see from before March 2016 should be discounted, entirely new manager and staff do an excellent job and are actively improving both the property and service.
This place belongs to the family of the local chieftain of Sisodiya clan. The owner served in the Indian Army. They are trying to renovate their ancestral property and earn at the same time. Small wonders then that professional hospitality was yet to pick up - and possibly not to be expected much from landed gentry. At the time we visited, the Rawat Sahab (owner) was building a swimming pool for foreign tourists and much in line with their expectations. He showed us the same and sought some technical inputs. The hotel per se is managed by his wife, though they had engaged a professional manager, who was not having much freedom of execution. The rooms were good. We took 3 rooms for our family trip. They had the old world charm - but not the suppleness of modern day furnishings. But then we wanted and expected that and chose so. The hospitality was good in general albeit food was limited in availability. Its more of a family run boutique rather than a full course full fledged menu. One should not complain about that. You get some authentic home cooked Rajasthani Cuisine. What we did not like was the way, they packed us off by before 10AM in the morning - because a large group of foreigners were coming to stay the same day. This I think is grossly unprofessional. Business is fraught with risk - and we booked 3 rooms for 2 full days - at peak rates in winter. That experience - may be an aberration, was enough to coax me to look for alternatives - when we revisited Chittorgarh after 3 years last week. Every family is not competent to run businesses - and every business should not be run by families. Better leave it to the professional people. Controlling for the above, I would certainly recommend the place for at least one stay.
Firstly when we arrived we had to hunt down staff to book us in, then when we were shown our rooms, they appear dark and are musty and shabby. My bed had a funny lean on it so I uncovered the pillows to see what was going on and the pillow slips were dirty with someone's blood on it. I looked a little further and the sheet did not fit the bed, the sheet was torn and the mattress was a piece of foam rubber. The bathroom was dirty and many of the lights didn't have globes. The didn't communicate well and the overall feeling was grubby. We got some vaguely warm water from the shower to have a quick shower with but our friend in the next room didn't get even warm water. Don't stay here. I'll finish on a positive the wifi was good.
My wife and I, with another couple with whom we were travelling, were booked in to the hotel for one night as part of our India Heritage & Culture tour. On arrival, our driver had to go looking for someone so we could book in. When this was finally achieved and we were shown to our rooms, the one allocated to my wife and I obviously had not been cleaned for some time and we had to request this be done. With poor grace, the owner agreed to do so. The room (suite) was large and comfortable but in need of repair and upgrading, as was the entire property. Dinner was served in the courtyard and was tasty and plentiful, although service was slow owing to a large tour group also at the hotel. Breakfast next day was not on time and we had to chase up staff, so we could hit the road to our next destination. All in all, a hotel with so much promise but poorly executed and an owner/manager who needs instruction in hospitality.
We booked this place expecting it to be of some standing since it is part of a reputed chain. alas, that was not to be: 1. there are hardly any direction boards to guide us to the place 2. it needs repairs badly - the bathroom door stopper in Royal Suite was broken. i dont know the plight of cheaper rooms 3. overall ambience is one of neglect by management
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