Quick Stay - Great for the Price Point
by 773nikibe on
Booked two rooms last minute for our family of 5 (all adults, at least in body not mind), as we had a brief stop in the city of Kochi before heading out to do a backwater boats tour. Very reasonably priced, almost half of what some of the western chains are charging, which was just perfect for us since we were checking in and out all within about 12 hours.
Front desk was very helpful and switched our rooms to be adjacent/ conjoining upon checkin, later in the evening. After quick checkin our bags were brought up for us which was a nice touch. The front desk also arranged for a car to take us to Alleppy the next morning. The car ride seemed a little overpriced (compared to what we paid for a daily driver in other cities, and the ride service we ended up using for a taxi the day of departure from Alleppy) but it was last min, so no real complaint there.
The rooms were very modern and clean, similar to what you would expect from a Marriott or Sheraton. Some of the design was a little odd- e.g. window from the bedroom into the bathroom that you had to step into the shower to roll down? Interesting design choice but kind of charming in its oddity.
We did eat on the rooftop restaurant and were a little disappointed by the food - the waiter was kind of pushy telling us we didnt order enough bread items to dip in our curries, so we added on extra and ended with an abundance of food. The wine pour were super weak too which is odd considering the rooftop was presenting itself with a vineyard motif- but overall it didnt take away from our experience at the hotel.
Clean and Modern Room
by RajeshCheeku on
Great Value for money if you are looking for new, clean and modern room, the hotel is located in by lane of M G road which gives you enough eat out options. It is a new hotel, staff is bit inexperience but friendly and courteous. The breakfast buffet choice needs improvement.
Classy room and approachable location
by wanderlust_ashy on
The room and bathroom are beautifully done, clean and worth the price paid. Very easily accessible from MG road as well as close to the railway station. The service at the restaurant was a bit slow but overall this hotel is a great choice compared to other hotels in the vicinity.
Regarding pathetic service
by Prasiak555 on
Round the clock menu is not there & the behavior of the staff towards the customers is too harsh... have ordered a fish fry @ 9:30 and called them twice.. no one was there to pick the call.. 10:35 they took the call & replied the kitchen is closed & the previous order will reach there in 20 mins... Got that after waiting for 1hr 30 mins
A great find
by laurafru on
The hotel is relatively new and is beautifully furnished. High praise for the design team. On our, arrival the staff swung into action and had us in our room without delay, bringing a complimentary bite to eat as we had missed breakfast by minutes, a lovely touch.
The hotel room was kept spotlessly clean as was the reception and the restaurant. We had not realised the hotel had a roof top terrace and licensed bar, with a bit more publicity the terrace could become hugely popular among guests. It is a lovely space, a little oasis in a busy city street. Despite the busy road outside and being metres away from the main city road the soundproofing in our room was excellent. We were not disturbed once by traffic noise.
Other reviewers have made negative comments about the staff being young. They are young but what they lack in experience they make up by their willingness to learn. They were unfailingly helpful and polite, despite their poor treatment by other guests.
All in all we had a wonderful stay at Span International and would definitely stay again next time we are in the area.