Comfortable and cosy hotel
by smithak63 on
I stayed at keys cochin for a vacation. Room was excellent. A pleasant environment with brillant service. Even at this pandemic situation, service personnel was ensuring a warm and comfortable feel. Keys special..fish curry and palak paneer was exemplary.Special thanks to chef and Rahul. Service staffs are asset to this firm.
Great hospitality during challenging and tough times of the pandemic
by aaslesh1-2-3 on
I am basically a keralite and live just behind the Keys Hotel . Of course I have visited the hotel many times before but this time the visit was for a different reason . As the covid 19 pandemic surges in Kerala , I checked in as part of the standard protocol as per state and central policy .
I was warmly greeted on check in and the hotels team was well trained on the covid 19 Guidelines and precautions , they were strict and assertive when it comes to safety which is well appreciated .
As I had to stay for a week and thinking of getting stuck in a room was worrying me as I had never been restricted before . But then these are unusual times .
The service and hospitality were top class and never felt at any point that i am stuck or caged here . The f and b team which included Ramesh and Johny ( I hope these are right ) were special , they would ensure that I am well fed and would try their best to accomodate all my requests . I am a late sleeper and get up delayed but the team never stuck to rules and always ensured that i never skip a meal . Ramesh would ask me what time is suitable and always tried his level best with a smile .
Chef Deepak's service and attitude to work out the best kerala dishes was a great revelation where in he created excellent variety and spread for the in room dining . He ensured that I am well taken care off and every request was taken positively , He would even check up on me as to whether any change or modification is required for the food being prepared . He had instructed the team to look after my well being and that was a great relief when you are stuck inside one room . There was nothing difficult for chef as he surpassed all the grades of food production and service . excellent all the way and thank you so much !!
At check out , the reception team led by abhijeet was excellent . He went out and foudn transport for me pro-actively . The team was smiley and very attentive indeed .
God bless the team to Keys as this visit was memorable although initially I was feeling anxious to stay inside one room without any access to the outside world .
The team made my stay comfy and excellent . I hope to see them all again soon once all the services are back to normal and will recommned the hotel to all my friends .
Thank you chef deepak , service and reception teams !
by Imyleo on
It's indeed great pleasure and excellent service provided by the hotel staff. Escpically, the food was too delicious and the service from the in dinning department provided us in a high quality standard.
Thank you team.
by 797anushaa on
Thanks team Kochi had a excellent stay there wonderful rooms delicious food ambience was pleasant housekeeping has given all the requirement thanks Jude and prassy was very helpful and guided me for Ayurveda treatment in munnar.
by 3996r_r on
A nice stay overall. The room was nicely decorated with towel art and heartwarming messages from the staffs. Would specially like to thank dhidin and team , chef deepak and whole kitchen team, service team for prompt service, the front desk team. Thank you all!