Luminara Hotel

I recently had the pleasure of staying at Luminara, a hotel that exceeded my expectations in many ways. The Premier Room with a bathtub was spacious, clean, and beautifully appointed. The staff were friendly and attentive, ensuring a comfortable stay. The hotel's amenities and services were top-notch, making my stay truly enjoyable. The breakfast buffet was a highlight, offering a wide variety of delicious options to start my day. However, I did experience a minor hiccup with room service - the Chicken 65 was overly salty. Nevertheless, this was a one-off incident, and everything else about my stay was fantastic. Overall, I would highly recommend Luminara to anyone seeking a luxurious and relaxing stay. The hotel's strengths far outweigh its weaknesses, and I look forward to returning in the future.

I had arranged my brother's marriage reception at banquet hall for over 200 guests. The overall experience was excellent, starting with well-managed parking, a neatly arranged hall, delicious food, and great service. The coordination from the marketing manager, Joseph, was especially commendable. Truly deserve a 5-star rating. However, I am reducing 2 stars due to an unpleasant experience with the banquet manager assisting with bill settlement. After settling the bill for 220 plates, we requested a packed meal for my handicapped aunt, who couldn't accompany us to the hotel. The banquet manager initially denied the request, citing vague and funny reasons that this may damage hotel's reputation. After some discussion, he finally agreed, but by then, I declined, as I didn't want to go against hotel policies. When I pressed further, he admitted that it wasn’t actually against the hotel's rules and that he could pack it if we insisted and I denied. Spending ’1.5 lakh and then hearing such unreasonable excuses over a simple request was frustrating. Customers like us respect and adhere to hotel policies, but staff cooperation is equally important. I strongly urge management to train this individual in customer service to avoid such unpleasant situations in the future. This feedback is intended to help improve service, ensuring that guests do not face such unnecessary inconveniences.

Worst experience... They cancelled my booking (paid in full one month prior) on the date of arrival and then have some stupid reasons and tried to accomodate us in another, cheaper hotel... The owner and the staff just don't care, denying any responsibility upon themselves and just blaming others, who in turn blame more people. It is such a shame to face such incidents after an amazing trip all over Kerela, this experience will be the only negative in our entire trip. And it's not even just about the error that they caused, but the service and behaviour of the staff, the foolish blame game after and the attempt to cover it up by providing cheap 1 star hotels that made the experience even worse. Decided to leave and just book another hotel (many good ones nearby with much better service than here)

A Comfortable Stay Near Ernakulam North Railway Station Mu husband and I recently had a wonderful stay at Hotel Luminara, which is conveniently located within walking distance of Ernakulam Railway Station. The service was excellent, and I sincerely thank Divya at the front office for her warm and professional assistance. The rooms were spotless and well-maintained, making for a comfortable and pleasant stay. From the hotel, it’s easy to catch an auto to Marine Drive, where you can access the ferry and metro boat services connecting destinations like Fort Kochi, Vypin, and more. Overall, Hotel Luminara is a great choice for its prime location, exceptional service, and cleanliness. I highly recommend it and would gladly stay again! ’’’’’

The Luminara hotel is a great value for money, very conveniently located in the heart of the city. Though I stayed with family the most preferred place for your business stays. Wheelchair Accessible ’’ Laundry Facility Restaurant in-house Bar in-house Rooftop Swimming Pool Banquet Hall for small events Travel Desk I would recommend this place for the value of money you can get a decent stay