Don't get carried away from the outside as it looks descent. We booked the hotel through an agency from Delhi. We were a party of 12 people and we arrived there at around 5.30pm. We had 6 rooms booked and none of them were ready. We waited an hour to get the key for one room and when we went to see the room, we were totally shocked!!! The bed sheet was oil stained, the pillows were very dirty, as if they have never been washed, the room stinks horrible. The reception manager was very arrogant and never apologise. He said, if we are not happy about the hotel, we are free to leave. All my family were treated like second class citizens. They made us wait another 30 mins, but still the rooms were not done. We finally moved to another hotel in the same road. Overall, very bad experience and I would not advise anyone to stay at this horrible property.
Hotel is located conveniently near the Ernakulum South Junction and 2 km from the Market area, but this is where the pros of this hotel end.
Hotel provides very basic rooms, but that is not an issue. The problem is with dirty linen, very poor quality beds & pillow, no hot & cold water in the shower, cockroaches in bathroom and much more.
We had booked two room as I was travelling with my parents. To start with both the rooms had issue with Air Conditioner, repairman had to come to fix it, but still the temperature control did not work on both of them. Room service is mediocre and so is the complimentary breakfast. Getting Internet connectivity is very complex and disconnects every 20 min, which is a big problem.
I would not recommend this hotel for families and people who have certain standards on hygiene.
Very nice place and the good service. Except for the carpet which is real clumsy. A budget hotel with clean rooms and bathrooms. Staff are very friendly and helpful. Resturant was a disappointment can make it more better
Place was okay, but not that great or did not have that WOW!
May be because I've stayed in better hotels for this price. Yet there is nothing so bad that you should delete this from your choice.
I did love the food, their restaurant "Alibaba and 41 dishes" are awesome and I loved the couch in the room and yeah, their room service charge for food is really low, compared to other hotels in the area. Other than that I did not enjoy any part of the stay, but there was no YUCK factor.
Bathrooms were clean, but congested and not that great. Toiletries were average.
Wifi was pathetic, but I did get some speed at night 2am, till then I felt sick. Reception kept me waiting for sometime during checkin and checkout, which I did not enjoy.
AC was also pathetic and I hope they remove that "stone age" device as soon as possible. Room was spacious, but TV and curtains were prehistoric.
Warning: Never open the window, even if you die to smoke, mosquitoes would kill you and they dont provide a mosquito repellent. Nor there is any dedicated smoking areas in hotel or in each floor, which they could work on.
Staffs were not that friendly, but did provide good service. But the expression on their face was hostile, which they can work on.
Over all, I would rate this hotel 3/5 as you can find better place for same price if you are not that lazy and walk for 200 meters more. But do drop into restaurant, as I loved the food.
Very Clean rooms for budgeted rate. Gives free Wi-Fi. Food from the restaurant is not that good. Hotel Excellency opposite to this hotel is good for food. Location wise this place is very good. So close to mg road and marine drive.