The hotel was a good choice as it is right on MG Road and accessible to all the shopping centers. We were lucky that although we specifically requested for adjoining rooms with connecting doors (which the hotel does not have at all), the guy at the reception gave us rooms right at the end of the corridor opposite each other. Therefore most times the doors were open and we could still spend time with the children,walking into both rooms. Some of the female staff at the reception do not 'look' approachable and seldom smile and the Manager was not obliging when we requested for late check-out due to our late flight out. On the other hand, one of the staff at the Bistro, Jobel, was very friendly and went out of his way to accommodate us and make us feel welcome. Another commendation should go to the Travel Desk co-ordinator, Ms. Zerine who arranged all our tours and travels within Cochin and who was very helpful and accommodating with our various requests. Hats out also to all the managers at the restaurant, especially Abilash. They were always on the look out to ensure our dining experience was pleasant. We have no regrets staying at this hotel.