We found this place to be run by possibly the most incompetent and disinterested staff of all the places we stayed in India. Of a number of issues, the more significant were that the all-but essential air conditioning did not work, the pool was slimy, the milk was sour and the kettle contained some sort of biological experiment. We used the hotel's not inexpensive laundry service and things went from bad to worse. We got other guest's laundry back and almost all of our laundry was covered in revolting stain marks-I just hope they come out. When issues were brought to the attention of the staff, their reaction was one of disdain rather than apology. The Malabar Junction or 8th Bastion across the road were much better.