We went there for Easter Weekend as a group. We found a pleasant and polite lady with a sweet smile welcoming us. The room was very spacious and clean, so also the bathroom, it had hot water available 24/7. As soon as we arrived Usha Madhavan was kind enough get us a tray with glasses and some warm water to drink in the cold climate. The reception area was spacious as well which opened up to an open area carpeted with something that looked like a lawn. Plenty of flowering plants were lined up the stairs. When we asked if we could get some tea , she offered us very nice masala chai and refused to take any money for it. She also went out of her way to arrange some plant cuttings and extra blankets, iron etc. Her dad also was around to help us whenever he came around. We had a very pleasant and comfortable 3 nights stay at this place.