Located Approx 8km from city center, the route is decently marked, abt 2.5 km from club Mahindra property.
The bar and restaurant is pretty good serving nice cocktails and buffet, ala-carte meals. A small pool is ideal for leisure swimming, but there is no temp control, so if u travelling in chilly weather, be prepared.
Nature walk/trail, internal and an external one is really good. Don't miss it. Ask the resort staff to organize.
The indoor games / recreation room is pretty good too with bonfires n other fun activities organised every day.
Rooms are small but cozy with the feel of jungle shacks, with a small sit out verandah.
Now, a few practical tips:
Try to get a room with number more than 110. Basically, the resort is situated on a hill with restaurant, bar, pool and recreation room on hill top and rooms and other amenities on the slopes. Higher the room no., closer it is to the hilltop. Hope you got my point.
Try and reach before sunset, coz it might appear a bit dark with concealed lighting around, possibly due to the natural theme of the resort.
WiFi is a available only at reception and bar/restaurant.
A few cellular networks' signals are a bit patchy.
If u r going with very old/infants, be prepared to walk up and down the small hill with good steps made 2-3 times a day, and that's the fun...
Njoi your trip..
Had visited this place for 1 night 2 days stay... The property is too good... One of the very good nature resorts I have visited till now... Situated on the hill... The weather changes for every 10 min... It was amazing... Rooms r good as well... Pool.. Even food was very good... The Best part was staff, always friendly and helpful.. I can't tell much, But definitely u have to experience it...
This vacation was planned after a very long time with my one year old daughter and wife which will be most memorable one. All the cottages over here are of same type and are very private. Price difference is only for the food option you choose. The cottage was very spacious and neat.
Restaurant & pool are at the top the hill and is at a very prime location with excellent view. Food served was very delicious with many varieties. The restaurant staff were very friendly with great hospitality. This is a must visit resort..
services and quality of food is very good. Room is spacious and clean. I liked the ambience most. As it is situated far from the city more entertainment facilities could have been provided for the families and the children.
Travelled as two couples and a nine month old baby. Booked two rooms with full board.
This resort is located on the near Club Mahindra, Vivanta etc. From the main city there are plenty of sign boards one can follow. The approach road is full of potholes. In the night it can be really confusing since there are no street lights! Look for the Heritage Resort sign boards on the road. They are pretty accurate.
Check-in was quick. There is ample parking (uncovered) in the resort. We were given some sort of herbal tea with honey. I was bit apprehensive since it was really hot outside, however it turned out to be quite refreshing. There are people to help you with your luggage since the rooms are all uphill from the reception.
Check out was quick. We were also asked for a feedback.
The resort is about 5km from the city (Raja's Seat). There are no shops around the resort. So make sure you have everything you might need at night. Abby falls is very near to the resort. Tala Cauvery is about 60kms.
Rooms were spacious and clean. There was a electric kettle, tea, coffee, milk powder in the room. Also, fruit platter and cookies kept in the room for us. In one room there was a tiny cockroach inside the cookie platter! We kept it out. But I forgot to inform anyone about it. To be honest, I do not know whether it got in after (unlikely) we opened it or before.
There is a seating area outside rooms which is great for an evening tea. We asked for rooms near the restaurant since we were travelling with an infant. There are mosquito nets in the windows and AllOut was kept in the room. There is no wifi in the room. It is available in the reception and games area. One big letdown was no cot or baby crib. I did not check the TV. The hot water supply was round the clock.
I think the food was good, especially the breakfast. However, for lunch and dinner the spread can be bit better at this price. Nonetheless, we did enjoy all our meals. The ice cream was kept in the open (not in a refrigerator) and by the time we finished lunch/dinner it was all runny and melted. The in-room dining is charged at 150% of the restaurant costs.
Staff is very courteous and helpful, be it at the reception or food court or games room.
There is a game room which has pool, TT, books, Carrom etc. The infinity pool right next to the restaurant was clean and view was really nice and we spent lot of time clicking pictures around. There is also a health room but we did not check it out. They also organize some games and nature walks around the resort.
We came back to the resort from city at late night. Usually I am aware of the high price of drinking water at such resorts so I buy it from outside. However, on that day we actually forgot to buy it so I called up the operator to give us the complementary water bottles from next day on the same night. However, the operator told us that since we are checking out the next day, there is no complimentary water and we have to buy it! I have stayed at multiple hotels, of all standards in India, Dubai, France, Germany, Thailand, Mauritius and I have never heard such ridiculous statement anywhere. We anyway asked him to get us water and then he said it is Rs 85 per bottle (bisleri, MRP Rs 20). Again, having no choice we asked him to go ahead and send it. After that we received a call from restaurant that since it is room service (water bottles come under room service ?????) it will be Rs 128!! That is more than six times the MRP. Which is way over the limit even by the standards of the resorts. The restaurant was less than 50 meters from our room.
After that I went up to the restaurant to have a word with the manager. However, it was late and he was not available. The staff however was embarrassed but they could not do anything since this was a hotel policy.
Next day after the checkout when I spoke to the manager Mr Yoganand, he said it might be because of language problem with the person (which was not the case). When I asked him about the policy of no complimentary water on the checkout day he could not give us a clear answer. When I questioned about 50% extra price on in-room dining he said it is because we want our guests to come out and experience the nature (strange! for a water bottle I should experience nature at night around 10pm). Next I asked him why they do not keep a baby cots/crib he said "We do not encourage kids in resorts because it is all uphill and risky". And my eyebrows went up all the way. So my next question was obviously "What kind of guests you encourage if you do not encourage families with kids and aged people?" And he said "Couples". Honestly, I could only smile at this. He then did ask if we need something for the trip and we asked for water bottles for that day which he provided. But I had already settled the bill by that time.
The resort is beautiful and serene but the experience is not luxury. Though their prices certainly are. I have had much better experiences at lower costs. Would I pay 10k again for one night just for this location? Certainly not. The whole water incident and listening to the explanation kind of ruined it for us. It was not really about the money. But reasons for some of the things were quite surprising. In my opinion a property charges for stay and experience. For this resort the cost of experience included is not really justified by them.