We stayed for 5 days from 31st Dec 2017 to 4th Jan 2018. Wed booked the room way back in Sept itself. Wed heard about the amazing hospitality given by the owners. The hotel owners, all 3 (Mr. Ashish, his wife and Radhika), were extremely humble, courteous and very polite in their behavior. They took their time out to meet every single guest on 31st Dec night at the gala dinner. They had arranged for some programme, including a dance floor, to keep the guests very much involved. The entire staff was extremely polite and took good care of us. Now coming to some hotel details:
1. Hotel: Has an excellent location overlooking the Pir Panjal mountain range. The rooms are quite spacious and bright. All the rooms have the mountain range view. Every room has a heater to keep the guests warm to beat the extreme cold winter.
2. Food: Every morning at breakfast, we were greeted by their smiling staff and similar experience at dinner too. Whether it was breakfast or dinner, the food spread was elaborate. The breakfast had 2-3 varieties of dishes. The dinner included soup, main course (2-3 regional varieties including Gujrati/Marathi/Chinese/Italian etc) and 2-3 varieties of dessert. Delicious food with warm staff is like an icing on the cake. Karaoke music during dinner was soothing.
3. The staff, as mentioned earlier, was extremely courteous and offered prompt service for every request.
4. The owners wife entertained all the guests every night with some programmes like Tambola, Musical chair for the ladies and children. The activity area also had table tennis, carrom and mini soccer for kids.
It was one of the best vacations we had. Thanks for taking good care of us. Wed definitely like to visit again and recommend it to one and all.
I have taken a couple of months to write this review because I felt if I had written it immediately on my return home it may have been too gushing and perhaps a short break would enable me to give a more balanced review BUT I have to say that this is STILL in my memory as one of the most wonderful places I have stayed in. Part of the hotel is in the original colonial style and part is modern but when I say original, the bathrooms have been updated, the beds are comfortable and there is nothing dated or dusty about the place. It was cold when we arrived but the staff were very helpful in helping us warm our rooms up with heaters and electric blankets for the beds (we were in the original part, the modern part has central heating). The location is magnificent with beautiful views of the mountains and the gardens are well maintained with a small play area for younger children. The food was simple but delicious, varied and plentiful and there was entertainment on both the nights that we were there. The staff were friendly, helpful and always keen to ensure we enjoyed ourselves to the max. There are several large hotel chains who could take tips from the owners here on training staff.
I have visited many parts of the world and stayed in many high end hotels even before I started posting reviews on TA but I think I left a little part of my heart in Dalhousie. It is an ideal place for a group of city-living friends or family to get together, relax, breathe and enjoy the beauty of mountains.
My only word of caution would be that there is a steep slope from the road to the hotel and although all luggage is carried to your room, elderly or infirm people may find the climb difficult.
6 months ago hotel denied me readjustments of date, very un polite and unprofessional..my train to pathankot from delhi got cancelled and i was unable to travel so i asked the hotel manager to readjust the dates or partially refund my whole amount paid for the deluxe room in advance..but the owner a lady spoke very rudely to me explaining that guest make beeline for this property and its is much in demand that they never have a vacancy...it was funny because on internet the rooms were available in the same property for the days i asked the readjustment
Stayed for 3days from 30 dec to 2Jan2018.had booked 3 rooms.Amazing hospitality,polite staff, prompt service.Su Superb buffet spread for breakfast and dinner including new year's.
Two wings ..new and old.The old world charm of the older building is endearing. Could do with some modernisation .All rooms have a fabulous mountain range veiw which is surreal. Lot of activities for kids. Karaoke music during dimner was enjoyable. The owner,Radhika mingles with the guest during dinner and enquiries about the facilities and any requirements. 24 hrs hot water, heaters, electric blankets wifi , packed breakfast on our last day...THEY DEFINITELY TAKE CARE OF THEIR GUESTS COMFORT.
Would love to visit again.
I visited Dalhousie and this hotel back in October 2016 so it's a very late review. This is a beautiful hotel with absolutely gorgeous views of the valley and the mountains. The views are well and truly grand! The hospitality of this hotel is superb! The staff is friendly and efficient! The rooms are very spacious! The food was delicious too! The owner of the hotel attended and spoke individually to every guest asking if there were any concerns and if we were enjoying our stay at the hotel! My parents and I had a very memorable 2 nights stay at this hotel and I would urge any traveller to stay at this hotel and get there money's worth.