I want to draw your attention towards the service provided by one of the hotels in dalhousie which i booked via travel guru.I booked 2 super deluxe rooms in hotel spring in dalhousie from12th june till 15th june 2014 for a total amount of INR: 13454.This hotels is rated as a 2 star hotel. When I reached the hotel on 12th june at around 11:45 am i was shocked to see the condition of the hotel and its premises.The hotel premises was piled up with all the rubbish and bin material.The sofas in the reception were so dirty and even the sofa covers were all scattered as if some one had a fight.I booked this hotel in advance and me and my family members were expecting that by the time we checkin at around 12 noon on 12th of june ours rooms should be all set and in a ready to move in state.I enquired about the this from the hotel incharge, he told thatï¿½agar aap itne jaldi aaoge to aisa he milega, you should have come at around 12noon not at 11:45am.I told him that I will wait for next 20 minutes in the lobby and till that time they can get the rooms cleaned and ready.But this was not the case, they were running short od manpower and it took 45 minutes from him to get both the rooms cleaned. I specially mentioned in the comments section while booking that no compromise on cleanliness of the rooms and specially the toilets.The rooms conditions were pathetic and the toilets were really dirty.When I complained about this to the incharge , he told that you are the only person who is complaining about this else none has complained earlier.After lot of argument we finally got a different room set, which were equally no good.I am attaching the photographs of the rooms where we were made to stay.The basic rooms facilities were not provided.Kindly check for the following in the attached Photographs 1.The phone connections were cut off and each time we have to go downstairs to order 2.The condition of the bedsheets were as if someone has spilled pan on it. 3.The lights were all broken,there was no light in the room lobby which could have been used as a night lamp. 4.There was no power socket in which we could have charged our mobiles. 5.The rooms were stinking 6To make the matter worst, there was some construction work going on in the hotel and they took the light connection from one of our booked rooms.This actually intruded our privacy. The hotel incharge was not ready to take any kind of feedback and was very shrewd To me it was a total waste of money,it was more of a dharamshala,no one would like to stay in this hotel for free. This is certainly not a 2 star hotel but a dharamshala,who are charging too high for pathetic services and infrastructure. I feel totally cheated and instead of booking via travel guru, I could have easily got a better deal by getting a hotel after reaching there. Do you think is it justified to pay the service tax for this kind of service they provided.I would like you to intervene and get some of my amount reimbursed as it was a total inhuman conditions we were subjected to.