We had booked 2 rooms at Central Heritage for 3 nights via Oyo. The rooms were not in the main heritage building, but across the road on in the annexe block. There's nothing special about the rooms. The standard Darjeeling stuff - king sized beds with bed warmers, room heater, tv with cable connection, no air conditioning (not required though), no wifi, small bathroom, but 24x7 hot water. There was a electric kettle with some tea and coffee making stuff (very limited though). The one thing that surprised me was that the toiletries were not replenished once in our 3 days of stay. The toiletries were from Oyo. Although we didn't need a replenishment, but any standard hotel would do it. I don't know if this was because we booked the room via Oyo. That's about the room. As I said, there's nothing special!!!
About the location. That's the awesome part. This place is 5-10 mins from Chowrasta and right below Glenary's, the historic Darjeeling eatery. There's a steep road on the boundary wall of the annexe block that take you right into Glenary's. The climb can be a bit tasking for elderly, but for young folks it is no big deal and you land up at the front entrance of Glenary's. And that's the heart of Darjeeling. You can walk to the Chowrasta from here in 5 mins. Please all the good places to eat and shop are right there.
About the service, it is very decent and prompt. But, only upto 10 in the night. But then again, this is Darjeeling. The town shuts down by 8! So, if you need something, including water call room service before 10. After that you can rest assured no one will respond to the phone. Even if you order food in the room and call from clearance after 10, most likely no one will take the call, and if someone does you will be very promptly told to keep the tray outside and they'll clear in the morning. I can understand the town closing early, I don't understand denial of room service after 10! They also sometimes conveniently manage to ignore some of your requests. This place seems to have a well stocked library. I checked if I can access it. I got a strange grumbly answer saying they'll open it and something else. I waited 15 mins for someone to tell me it's open. Then I couldn't bother less. But other than all this the regular cleaning of the room etc. is good and taken care of without hassle.
Finally the food. Some folks might call it average, but I think I was pretty good. The breakfast is limited is options, but then do we really ever eat the 105 or something items that 5 stars spread out. Here you get the regular Continental Darjeeling fair of bread, egg of your choice, sausage or salami. I loved the masala cheese omelette. Put that into the fresh bread and add on some the very differently tasting salami, you have an awesome sandwich in you hand. In addition to this they also have a south Indian (idly/poha) and a north Indian (puri-bhaji/chola bhatura) option. Please there's the cereals and fruits. And you can always get some very steamy coffee or tea. I enjoyed the breakfast every day. We also ordered food in our rooms twice. What surprises you in the swiftness of the delivery - 20 mins and the food arrives. The food is very fresh and often very homely. They make the Bengali fish curry and chicken kasa just like mom would make at home. The veg stuff is equally good. The aaloo gobi is must try!
On the whole, this is an average place, that costs you average money. I have no severe complaints. I'd definitely go back to Central Heritage again if I want to have a simple stay. For fancy stuff, well Elgin and Mayfair are close by. But you'll have to pay fancy!!!
The rooms look awesome, wood flooring, comfortable bed, the experience was really good. It's just 5 minutes walking from Mall Road. Was out most of the time so didn't get to try the other services provided by the hotel, may be next time.
Central heritage resort located near mall road. More than 100 years old but well maintained and beautifully decorated property at Darjeeling. Rooms is huge in size. neat n clean rooms and bathrooms. Restaurant kids play area were available in this resort. Good hotel for families.
Centrally located. Vehicles are allowed in front of the hotel. Rooms are spacious. Neat and clean bathrooms. Tasty food. Cooperative staffs. They arranged sightseeing for us. All over memorable stay...
They provided good service to the guests. Staffs are cooperative. They always ready to help guests. Check in and check out also done on time. Rooms were clean with all amenities. Every thing was just perfect.