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Book Rooms at Central Heritage Resort and Spa - Prices Rs. 2051

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Central Heritage Resort and Spa Rating – 3.5/5, based on 582 Review(s) Price: Rs. 2,722

Darjeeling

Thu, 28 Jan – Fri, 29 Jan (1 Night)  |  1 Room  |  1 Guest

Central Heritage Resort and Spa

Robertson Road Darjeeling On the Mall Road, Darjeeling , 734101  |  Show on map

Save Rs. 2,723 Rs.5,445

Rs. 2,722

Choose Room
Save Rs. 2723

Highlights

Amenities

CHOOSE ROOM

Thu, 28 Jan - Fri, 29 Jan | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
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    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children
  • ROOM TYPE
  • INCLUSIONS & AMENITIES
  • TOTAL PRICE FOR 1 NIGHT

  • Standard Room Only

    View room image

  • Inclusions

    • Complimentary Wi-Fi Internet
    • Early Check-in & Late Check-Out Subject to Availability.

    Amenities

  • Price for 1 Night
    Rs. 5,445 Rs. 2,722
    • Hotel Charges Rs.5,445
    • Hotel GST Rs.327
    • Convenience Fee Rs.91
    • Yatra GST Rs.16
    • Hotel Offer(-) Rs.2,723
    • Total Amount Rs.3,157

  • 1 Room Left!

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Room Heater
  • Wooden Floor
  • Free toiletries
  • Tea/Coffee maker
  • Sofa
  • TV
  • Telephone

  • Standard Room With Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 5,623 Rs. 2,811
    • Hotel Charges Rs.5,623
    • Hotel GST Rs.337
    • Convenience Fee Rs.94
    • Yatra GST Rs.17
    • Hotel Offer(-) Rs.2,812
    • Total Amount Rs.3,259

  • 1 Room Left!

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Breakfast
  • Complimentary Wi-Fi Internet
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Room Heater
  • Wooden Floor
  • Free toiletries
  • Tea/Coffee maker
  • Sofa
  • TV
  • Telephone

  • Deluxe Room Only

    View room image

  • Inclusions

    • Complimentary Wi-Fi Internet
    • Early Check-in & Late Check-Out Subject to Availability.

    Amenities

  • Price for 1 Night
    Rs. 6,427 Rs. 3,213
    • Hotel Charges Rs.6,427
    • Hotel GST Rs.386
    • Convenience Fee Rs.108
    • Yatra GST Rs.19
    • Hotel Offer(-) Rs.3,214
    • Total Amount Rs.3,726

  • Room Overview

    Offering the view of Himalayas, this room is spacious and elegantly-decorated. The room consists of a bedroom, a separate sitting area and an attached bathroom. The standard amenities include a television, a writing desk, a sofa set and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Flat-screen TV
  • Sofa
  • Telephone

  • Deluxe Room With Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 6,605 Rs. 3,303
    • Hotel Charges Rs.6,605
    • Hotel GST Rs.396
    • Convenience Fee Rs.111
    • Yatra GST Rs.20
    • Hotel Offer(-) Rs.3,302
    • Total Amount Rs.3,830

  • Room Overview

    Offering the view of Himalayas, this room is spacious and elegantly-decorated. The room consists of a bedroom, a separate sitting area and an attached bathroom. The standard amenities include a television, a writing desk, a sofa set and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • Breakfast
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Flat-screen TV
  • Sofa
  • Telephone

  • Garden Club Room Only

    View room image

  • Inclusions

    • Complimentary Wi-Fi Internet
    • Early Check-in & Late Check-Out Subject to Availability.
  • Price for 1 Night
    Rs. 7,230 Rs. 3,615
    • Hotel Charges Rs.7,230
    • Hotel GST Rs.434
    • Convenience Fee Rs.121
    • Yatra GST Rs.22
    • Hotel Offer(-) Rs.3,615
    • Total Amount Rs.4,192

  • 5 Rooms Left!

  • Room Overview

    Rs. 5999/- per night for a stay at the Fortune Club Room, includes room, breakfast, lunch or dinner, welcome drink 20% discount on food and beverage outside this package, one half day city sight seeing 10% discount on laundry, 50% discount on 3rd night stay (room only, taxes extra, valid for 2 nights / 3 days bookings only) inclusive of taxes.

Inclusions

  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

  • Garden Club Room With Breakfast

    View room image

  • Inclusions

  • Price for 1 Night
    Rs. 7,409 Rs. 3,704
    • Hotel Charges Rs.7,409
    • Hotel GST Rs.444
    • Convenience Fee Rs.124
    • Yatra GST Rs.22
    • Hotel Offer(-) Rs.3,705
    • Total Amount Rs.4,295

  • 5 Rooms Left!

  • Room Overview

    Rs. 5999/- per night for a stay at the Fortune Club Room, includes room, breakfast, lunch or dinner, welcome drink 20% discount on food and beverage outside this package, one half day city sight seeing 10% discount on laundry, 50% discount on 3rd night stay (room only, taxes extra, valid for 2 nights / 3 days bookings only) inclusive of taxes.

Inclusions

  • Breakfast
  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

  • Standard Room Breakfast & One Meal

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 7,945 Rs. 3,972
    • Hotel Charges Rs.7,945
    • Hotel GST Rs.477
    • Convenience Fee Rs.133
    • Yatra GST Rs.24
    • Hotel Offer(-) Rs.3,973
    • Total Amount Rs.4,606

  • 1 Room Left!

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Lunch or Dinner
  • Complimentary Wi-Fi Internet
  • Breakfast
  • Mineral Water
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Room Heater
  • Wooden Floor
  • Free toiletries
  • Tea/Coffee maker
  • Sofa
  • TV
  • Telephone

  • Club Room Only

    View room image

  • Inclusions

    • Complimentary Wi-Fi Internet
    • Early Check-in & Late Check-Out Subject to Availability.

    Amenities

  • Price for 1 Night
    Rs. 8,123 Rs. 4,062
    • Hotel Charges Rs.8,123
    • Hotel GST Rs.487
    • Convenience Fee Rs.136
    • Yatra GST Rs.25
    • Hotel Offer(-) Rs.4,061
    • Total Amount Rs.4,710

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa
  • Flat-screen TV

  • Club Room with Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,302 Rs. 4,151
    • Hotel Charges Rs.8,302
    • Hotel GST Rs.498
    • Convenience Fee Rs.139
    • Yatra GST Rs.25
    • Hotel Offer(-) Rs.4,151
    • Total Amount Rs.4,814

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • Breakfast
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa
  • Flat-screen TV

  • Suite Room Only

    View room image

  • Inclusions

    • Complimentary Wi-Fi Internet
    • Early Check-in & Late Check-Out Subject to Availability.

    Amenities

    • Telephone
    • Sofa
  • Price for 1 Night
    Rs. 8,838 Rs. 4,419
    • Hotel Charges Rs.8,838
    • Hotel GST Rs.530
    • Convenience Fee Rs.148
    • Yatra GST Rs.27
    • Hotel Offer(-) Rs.4,419
    • Total Amount Rs.5,124

  • 1 Room Left!

  • Room Overview

    Suite rooms offer a swish holiday resort reflecting an English era charm. Guests can enjoy luxurious lifestyle to relax and unwind. Architecture is such that it provides stunning view of surroundings. The rooms are contemporarily designed with smart interiors that set a character for a lavish stay. They have an attached bathroom with 24 hour running cold and hot water. A LCD cable television is available in each room for entertainment. Additional conveniences include safe deposit box, safe vault with cashier and 24 hour room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa

  • Deluxe Room Breakfast & One Meal

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,927 Rs. 4,463
    • Hotel Charges Rs.8,927
    • Hotel GST Rs.536
    • Convenience Fee Rs.150
    • Yatra GST Rs.27
    • Hotel Offer(-) Rs.4,464
    • Total Amount Rs.5,176

  • Room Overview

    Offering the view of Himalayas, this room is spacious and elegantly-decorated. The room consists of a bedroom, a separate sitting area and an attached bathroom. The standard amenities include a television, a writing desk, a sofa set and room service.

Inclusions

  • Lunch or Dinner
  • Complimentary Wi-Fi Internet
  • Breakfast
  • Mineral Water
  • Free heater.
  • Complimentary Tea / Coffee Maker in the room with daily replenishment
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Flat-screen TV
  • Sofa
  • Telephone

  • Suite Room With Breakfast

    View room image

  • Inclusions

    • Breakfast
    • Early Check-in & Late Check-Out Subject to Availability.

    Amenities

    • Telephone
    • Sofa
  • Price for 1 Night
    Rs. 9,016 Rs. 4,509
    • Hotel Charges Rs.9,016
    • Hotel GST Rs.541
    • Convenience Fee Rs.152
    • Yatra GST Rs.27
    • Hotel Offer(-) Rs.4,507
    • Total Amount Rs.5,229

  • 1 Room Left!

  • Room Overview

    Suite rooms offer a swish holiday resort reflecting an English era charm. Guests can enjoy luxurious lifestyle to relax and unwind. Architecture is such that it provides stunning view of surroundings. The rooms are contemporarily designed with smart interiors that set a character for a lavish stay. They have an attached bathroom with 24 hour running cold and hot water. A LCD cable television is available in each room for entertainment. Additional conveniences include safe deposit box, safe vault with cashier and 24 hour room service.

Inclusions

  • Breakfast
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa

  • Garden Club Room With Breakfast & Dinner

    View room image

  • Inclusions

  • Price for 1 Night
    Rs. 9,730 Rs. 4,865
    • Hotel Charges Rs.9,730
    • Hotel GST Rs.584
    • Convenience Fee Rs.163
    • Yatra GST Rs.29
    • Hotel Offer(-) Rs.4,865
    • Total Amount Rs.5,642

  • 5 Rooms Left!

  • Room Overview

    Rs. 5999/- per night for a stay at the Fortune Club Room, includes room, breakfast, lunch or dinner, welcome drink 20% discount on food and beverage outside this package, one half day city sight seeing 10% discount on laundry, 50% discount on 3rd night stay (room only, taxes extra, valid for 2 nights / 3 days bookings only) inclusive of taxes.

Inclusions

  • Complimentary Wi-Fi Internet
  • Breakfast and Dinner
  • Early Check-in & Late Check-Out Subject to Availability.

  • Standard Room All Meals

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 9,909 Rs. 4,954
    • Hotel Charges Rs.9,909
    • Hotel GST Rs.594
    • Convenience Fee Rs.166
    • Yatra GST Rs.30
    • Hotel Offer(-) Rs.4,955
    • Total Amount Rs.5,744

  • 1 Room Left!

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • All Meals
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Room Heater
  • Wooden Floor
  • Free toiletries
  • Tea/Coffee maker
  • Sofa
  • TV
  • Telephone

  • Club Room Breakfast & One Meal

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 10,623 Rs. 5,312
    • Hotel Charges Rs.10,623
    • Hotel GST Rs.637
    • Convenience Fee Rs.178
    • Yatra GST Rs.32
    • Hotel Offer(-) Rs.5,311
    • Total Amount Rs.6,160

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Lunch or Dinner
  • Complimentary Wi-Fi Internet
  • Breakfast
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa
  • Flat-screen TV

  • Deluxe Room All Meals

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 10,891 Rs. 5,446
    • Hotel Charges Rs.10,891
    • Hotel GST Rs.654
    • Convenience Fee Rs.183
    • Yatra GST Rs.33
    • Hotel Offer(-) Rs.5,445
    • Total Amount Rs.6,316

  • Room Overview

    Offering the view of Himalayas, this room is spacious and elegantly-decorated. The room consists of a bedroom, a separate sitting area and an attached bathroom. The standard amenities include a television, a writing desk, a sofa set and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • All Meals
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Flat-screen TV
  • Sofa
  • Telephone

  • Suite Room Breakfast & One Meal

    View room image

  • Inclusions

    Amenities

    • Telephone
    • Sofa
  • Price for 1 Night
    Rs. 11,338 Rs. 5,669
    • Hotel Charges Rs.11,338
    • Hotel GST Rs.680
    • Convenience Fee Rs.190
    • Yatra GST Rs.34
    • Hotel Offer(-) Rs.5,669
    • Total Amount Rs.6,574

  • 1 Room Left!

  • Room Overview

    Suite rooms offer a swish holiday resort reflecting an English era charm. Guests can enjoy luxurious lifestyle to relax and unwind. Architecture is such that it provides stunning view of surroundings. The rooms are contemporarily designed with smart interiors that set a character for a lavish stay. They have an attached bathroom with 24 hour running cold and hot water. A LCD cable television is available in each room for entertainment. Additional conveniences include safe deposit box, safe vault with cashier and 24 hour room service.

Inclusions

  • Lunch or Dinner
  • Complimentary Wi-Fi Internet
  • Breakfast
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa

  • Garden Club Room With All Meals

    View room image

  • Inclusions

  • Price for 1 Night
    Rs. 11,695 Rs. 5,847
    • Hotel Charges Rs.11,695
    • Hotel GST Rs.702
    • Convenience Fee Rs.196
    • Yatra GST Rs.35
    • Hotel Offer(-) Rs.5,848
    • Total Amount Rs.6,781

  • 5 Rooms Left!

  • Room Overview

    Rs. 5999/- per night for a stay at the Fortune Club Room, includes room, breakfast, lunch or dinner, welcome drink 20% discount on food and beverage outside this package, one half day city sight seeing 10% discount on laundry, 50% discount on 3rd night stay (room only, taxes extra, valid for 2 nights / 3 days bookings only) inclusive of taxes.

Inclusions

  • All Meals
  • Complimentary Wi-Fi Internet
  • Early Check-in & Late Check-Out Subject to Availability.

  • Club Room All Meals

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 12,588 Rs. 6,294
    • Hotel Charges Rs.12,588
    • Hotel GST Rs.755
    • Convenience Fee Rs.211
    • Yatra GST Rs.38
    • Hotel Offer(-) Rs.6,294
    • Total Amount Rs.7,299

  • Room Overview

    Offering the view of Himalayas, this room is elegantly-decorated. The room amenities include a television, a writing desk, a separate sitting area and room service.

Inclusions

  • Complimentary Wi-Fi Internet
  • All Meals
  • Mineral Water
  • Complimentary tea / coffee maker in the room
  • Free heater.
  • Early Check-in & Late Check-Out Subject to Availability.

Amenities

  • Telephone
  • Sofa
  • Flat-screen TV

MAP VIEW

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REVIEWS

  • TRAVELGURU REVIEWS
  • VIEW HOTEL REVIEWS
  • VIEW ROOM REVIEWS

  • Overall Rating

    • 4.0 Very Good  

      (based on 21 reviews)


      95% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 4.0
    • Service Quality 3.8
    • Dining Quality 3.9
    • Cleanliness 4.1

Mr Triveni kumar from Darjeeling, India recommends this hotel Posted: Dec 10 2007 Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 4/5

It was a fantastic experience and was certainly treated like royalty in Fortune Resort. The staffs even knew my name. Anything I wanted, they were more than happy to help with. The room was large and comfortable. we would highly recommend this property.

D from Darjeeling, India recommends this hotel Posted: Nov 01 2007 Room Quality: 3/5 Service Quality: 3/5 Dining Quality: 2/5 Cleanliness: 4/5

Basic and clean room. It would be better if the food can be prepared well.

GAURAV from Darjeeling, India recommends this hotel Posted: Feb 03 2008 Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

It was a great experience. Location was very good. Comfortability was amazing. We would recommend this property for others.

Ms. Kwai Nan from Darjeeling, India recommends this hotel Posted: Jan 06 2008 Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Enjoyed my stay very much, though the room was a bit small and cramped, room heater proved which was considerate. Bathroom supplies not replinished daily. In-room dining service was good with good quality food. Would definately consider staying here again when in Darjeeling in future.

Sudharshan from Darjeeling, India recommends this hotel Posted: Aug 23 2007 Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 5/5

The Fortune hotels and resorts is a real good place to stay. It is very conveniently located near the market. The room balcony gives a beautiful view of the sunrise and sunset. It is a very spic and span hotel and the rooms are really neat and beautiful. The hotel staff take care of your needs. Food is also good. At least I enjoyed my stay here thoroughly and recommend it. It is simply one of the best hotels in Darjeeling.The hotel staff take care of your needs. Food is also good. At least I enjoyed my stay here thoroughly and recommend it. It is simply one of the best hotels in Darjeeling.

Read All Reviews

Demo Trip Higher floor rooms is very nice

by 425aashic on January 20, 2021

Demo Trip Do not opt for it.

by Singhnaiapulkit on July 1, 2020

Demo Trip club rooms for size

by Getme_anindya on March 12, 2020

Demo Trip Avoid basement room. Deluxe room toilets are very small.

by icysearch on July 1, 2019

Demo Trip Prefer a room in the old property.

by 440globetrotter on June 10, 2019

HOTEL AMENITIES

  • General

  • Audio-visual equipment
  • TV In Room
  • Newspaper
  • Breakfast Services
  • Indoor Games
  • Tea Coffee Maker
  • Conference Room
  • Heating
  • Garden view
  • Wardrobe/Closet
  • Towels
  • Living Area
  • Sofa
  • Dining area
  • Restaurant

  • Safety & Security

  • 24-Hour Security
  • Fire Extinguisher
  • Smoke Detectors
  • Security Guard
  • Security Guard Timings - 24x7
  • CCTV camera installed inside/outside hotel premises
  • CCTV camera installed on each floor
  • Doctor on Call

  • Services

  • LCD / Projector
  • Room Service (Limited Time)
  • 24x7 power back up
  • Special occasion arrangement
  • Ironing Service
  • Dry cleaning
  • Hot water available
  • Waiting area
  • Separate Smoking Area
  • Hot water available 24x7
  • Wheelchair
  • Business center
  • Concierge
  • Luggage storage
  • Housekeeping
  • Front desk
  • Laundry facilities
  • 24-Hour Front Desk
  • Ironing Service
  • Wake up service/Alarm clock
  • Doorman
  • 24 Hour Power Supply

  • Activities - Indoor & Outdoor

  • Kids play area
  • Indoor Games
  • Carom
  • Chess
  • Table Tennis
  • Kids Play Area
  • Massage
  • Gym

  • Languages Spoken by Hotel Staff

  • English
  • Hindi

  • Parking & Transportation

  • Indoor
  • 2 Wheeler
  • 4 Wheeler
  • Airport//Railway station pickup available (Chargeable)
  • Airport/Railway station drop (chargeable)
  • Travel counter

  • Payments Modes Accepted

  • Cash
  • Debit Card
  • Net-Banking
  • Visa
  • American Express
  • Mastercard

  • Media & Entertainment

  • TV

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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