We were pleased with our choice of hotel. The bathroom was a bit small but it served its purpose. We found the service at the reception excellent. They arranged our taxi to Tiger Hill to watch the sunrise and were also able to do the booking for the toy train down to Siliguri which incidentally we were unable to get on our own when we tried from Siliguri before we arrived at Darjeeling. We told the manager how disappointed we were as we had come all the way from Switzerland to travel on the toy train. The receptionist went down to the station personally to speak to the railway authorities and she managed to get us two tickets for the way down to Siliguri. We found this service excellent which added a personal touch to our whole stay. We would definitely stay in this hotel again and v are grateful for this excellent service - they even went out of their way and sent someone to walk with us to the station so that we didn't get lost and so miss the train!.