Two nights perfect stay. Classy decor, awesome suite, warm welcome and great service. Hope to visit soon. Moreover reasonable cost.
Rooms of different rates, suites available too. Food is good. Rooms are spacious . we took the suite and it was kingly. Their behavior overwhelmed us.
very nice place to stay.Perfect for a family holiday ,excellent staffs, very good food and nice rooms and view. Decent staff and excellent service and courtesy. Very helpful management, Good hotel in Darjeeling
The hotel is located in the market, hence vehicles are not allowed till the entrance of the hotel. Also, to reach the hotel from its entrance, one has to take a flight of 12-15 stairs.
We had booked the hotel from a travel site and hoped that the rooms would be pleasant. Firstly, the hotel is quite gloomy. The room given to us had a double bed and a single bed. As we entered the room, we had a stuffy smell, also the curtains could not be opened because another building was blocking the natural light. So we requested the manager to shift us to another room with a view, as we were booked for 3 nights 4 days, even if it was on a higher floor and considering my parents (senior citizens) would have to climb extra (no lift in the hotel).
We were promised another room. On the second day,after returning from sight-seeing, when we requested the staff, they asked us to pack our luggage so they could shift us to another room, but 15-20 minutes later, we got a call from the reception saying that the room has been given to someone else. We requested them to shift us to any other room, even if it was small for 3 people, as long as there was some sunlight and looked pleasant. They did not shift us, rather said that we should have given them the room keys when we left for sight-seeing, so that they could shift our luggage when the room was available. We were extremely disappointed and angry as they did not stick to what they said.
To our rescue we received a message from our airlines about our flight being re-scheduled. We took this opportunity and decided to leave the hotel the next morning.
We spoke to the website and asked them if our money (which was paid fully in advance) could be settled with the amount of meals consumed and the rent of the heater, the manager refused to get in touch with the website people, after a lot of coaxing, he spoke to them and decided to only settle the already paid amount partially along with providing us with complimentary breakfast when we were leaving, which we were okay with.
Also, the hotel charges a lot more for hiring vehicles for travelling as compared to the taxi stands in the market. Most staff members were very humble and polite. They also serve very delicious food.
It wasn't a very luxurious and pleasant stay, which we were hoping for. It was season time and most hotels were booked, hence this was our last resort.
Good room with good service. But location is near by mall road but difficult to find. overall good deal in INR 1050 for one night. Breakfast was yummy.
Veiw from the window is also good if u r on 4th floor. Otherwise u will see walls of neighbors.
The Hotel is located in the prime location of Darjeeling. Very good view from the room. And a value for money hotel. The service off the Hotel is excellent. Its really a beautiful hotel. I would like to recommend people for this hotel. The hotel is very clean and food is excellent.