We were visiting Darjeeling after a very long time and chose to stay at the Mayfair based on the wonderful memories my husband had of visiting there several times, when it was still a private residence. Therefore we asked for a room in the Heritage section of the Hotel and as with revisiting places, we anticipated our stay there with excitement and a little trepidation. The warmth of our greeting on arrival, the beautiful old world decoration of the Lobby and the Library, together with the splendid cup to tea and biscuits as we waited to complete registration, dispelled any worries we may have had. The Mayfair is an excellent hotel and has successfully maintained the old world tradition in every aspect. Our room was upstairs from the Lobby, very well appointed with a large seating area,fireplace and desk, with a separate changing area containing more than adequate closet and drawer space, in front of the large bathroom. There was complimentary water, soft drinks, snacks and biscuits, with tea and coffee making facilities, which were replenished daily. The fireplace was lit on request every evening and not only lent itself to the colonial ambiance of the room but provided enough heat so that we did not need to turn on the electrical heater at all. The service at the hotel was exemplary including room service and housekeeping - all requests were handled professionally and graciously. Here I would like to make special mention of the F&B Manager, Arindam, who together with his staff and Chef, took personal care of all special requests, ensuring that special dietary preferences were taken care of. Once he was aware of our needs, he took great care to initiate options for all meals. This small gesture went a long way to make us feel at home and is truly outstanding customer service. The food at the hotel was very good, although the breakfast buffet had more vegetarian than non-vegetarian options, the staff and chef always suggested special options that could be made to order. Dinners we usually ordered a la carte and we enjoyed some wonderful local dishes and my favorite - a lovely roast chicken with vegetables and a great balsamic vinegar sauce. The hotel is well located, a short walk to the Mall, and all the shops, close to the Mountaineering Institute and the zoo. There is a great viewing point close by to see the Kanchenjunga. One word of caution to guests and visitors that may have difficulty walking - it may be quite a steep climb for some from the hotel to the street level, however I did notice that there were wheelchairs parked at the bottom for assistance, if needed. The hotel garden has a lot of nice alcoves and seats to take in the view of the surrounding hills. Overall, I would definitely recommend the Mayfair as a wonderful place to stay in Darjeeling. With the Heritage ambiance, food and the excellent service, I certainly look forward to my next memorable stay here.
We had our honeymoon here from 25 Jan to 31 Jan, and we had an amazing time. Our room was directly above the check-in counter, which offered great views of the sunset everyday.
From the moment we checked in, all service staff were hospitable and accommodating, never failing to greet guests no matter how many times they have seen them. Worthy of mention is their attention to guests needs. I was down with flu for the first few days, and everyday without fail, the room would be made up with full tissue boxes. They even offered to change our heater to a newer model. These are small incidences, but they make for a wonderful experience as these had never happened to us in other hotels over the world.
Meals at the buffet were a delight. Dishes were done tastefully, even the local Indian fare. The service crew and chefs made an effort to ensure that guests were comfortable, never failing to engage in small talk.
Sightseeing trips were also arranged for us with minimal effort required on our part. The drivers that we had were friendly and accommodating too. There is a viewing point of Kanchenjunga around 10mins from the hotel. The Zoo is within 15 to 20mins walking distance.
The market near the hotel (around 10 to 15mins walking distance) made for some great shopping with good bargain deals. The street markets close around 5pm. A tip we can offer is to go near closing time for good bargains. However, although the prices are still affordable, walk around the town shops and you will find that the prices quoted at the street markets are higher.
Overall, the experiences we had here made our honeymoon really memorable! Highly recommended to couples who want a fuss free trip.
I stayed in Mayfair Darjeeling for 3 nights and 4 days(Jan 3rd week,2017) and my experience was fantastic.
I booked a Deluxe room for honeymoon vacation, the room was quite spacious with all the things you need. There was no balcony attached to it, but right outside the room you have a balcony, which is common to neighboring 4 rooms. As it was quite cold we didn't miss balcony much. Mayfair is very clean, well maintained property. They have kept many benches in the garden, Sofa sets etc you can roam around sit and chit chat.
The highlighting point here is, Mayfair staff is very courteous, professionals and their hospitality was amazing. We opted for breakfast and dinner(vegetarians) and we experienced one of the most delicious food with wide variety. All these made our stay a highly memorable one.
The common local Market place Mall road in Darjeeling is near from Mayfair. You can also book cabs from the Hotel reception at really competitive prices.
Thanks to Mayfair team!!
We loved this gem of a place!
Excellent service and food! They have a fantastic spread for breakfast.
We were upgraded and given a family suite so we enjoyed our stay even more!
Located very close to all the major attractions-zoo & HMI, etc.
Will always stay here when visiting Darjeeling!
I would not return here but here are the pros and cons so you can decide.
Pros: Great location, lovely period decor with antiques and photographs, beautiful reading room. The rooms have free snacks and drinks including bottled water. While there's no central heating and the floors are cold (no slippers provided) you can ask for a fire and they light up a lovely crackling fire in the evening which warms up the room. The half board option is nice and the food is very good.
Cons: The lack of running hot water was really awful, especially in the cold. They have a geyser but making it work for the shower is challenging to impossible. If the geyser runs out you wait for 45 minutes. Otherwise you can have buckets of hot water delivered. It was strange to see staff with buckets of water going up and down the stairs. I think not having running hot water is just not acceptable. I don't see a reason for not having it because running hot water does not interfere with the period theme at all. Otherwise you would not have electricity or wifi or heaters It is a hotel after all. Trying to get the geyser to work in the shower wasted a lot of time and it made the stay uncomfortable enough that I shall not return here. The wifi does not work inside the rooms. A little more attention to details would have been appreciated. When we arrived the floors were very cold and wearing shoes tracked mud all over the floor. The bathroom was freezing. The small heater inside the room does not reach the bathroom or the corners of the bedroom. Providing slippers would have helped. Also, at times, the noise level is high, especially if there's a convention on. Loud music outside until late hours, banging doors. Why would the hotel allow loud live music outside rooms after 9,30-10 at night? No concierge or staff help if you want toy train tickets. I love Darjeeling in the winter but next time I will try another hotel.