I was staying in this hotel with my family for 2nights.We found our stay very comfortable in all regards.
The food was great in taste and the housekeeping kept the room neat and tidy. The staff was very courteous and would be always helpful. A must stay.
One night stay on Feb 12th. (with 4 pax in 2 rooms - business visit)
Reason 1: In the room, the convector (heater) was connected to the wall plug with NAKED wire... if you (or a kid perhaps) woke up in darkness, touched it by mistake, you would be ASSUREDLY electrocuted.
Reason 2: Washroom, did not have soaps, toilet paper was rationed, could not complete my business even once... Oh and wait for this, you CANNOT call housekeeping (or anyone else) - during night hours.
They SHUT DOWN the PBX system from 11pm to 7am... so you do NOT disturb their sleep.
11:15 pm: We needed housekeeping for dish clearance - we tried calling.
The phone was dead... walked down, got hold of someone, he fiddled with the phone - took it out, then came back - "sir, sorry it was switched off from reception"
06:30 am - I am halfway through my morning business in the washroom, I realize there is not enough toilet paper to get me through, lets get some help... no wait... the phones are down, and you can do nothing about it
Reason #3: The bills are fudged and overcharged, and then they will argue, you have to prove to them - by showing them their OWN menus the price. After 15 minutes the staff comes back with another story - chapati was not added.. and then you check and find out even the chapati prices was escalated - not what was in the menu.
- Item on menu @Rs. 180. - charged Rs. 200
They came and went about 4-5 times, finally we said - its too small an amount for you to hem and hew, we will pay the extra money - let us sleep.
Finally, to their credit, we were provided with "supplemental" bill - manually printed or something, that had correct numbers
There were other minor irritants - which we can ignore - the Escalator for example, insisted on blasting you cold air, everytime you step in - @10 degrees C, if the lights are on in the elevator - then the elevator fan MUST blast you.
1. In another point, to their credit, the convector (ya the live wire one), was VERY effective, kept the room very warm.
2. Rooms were decently clean for the price
Will I book this hotel again - No.
Will I recommend to another friend: No.
I stayed in this hotel on May 2016. The destination was very good. Location wise this hotel was very good. Trip was with my family. Service made by the staff was good. Well maintained room was allotted to me. Very good food was served in this hotel. I would like to suggest the hotel for other travellers.
We stayed at this place on two different days. On our way to Dehradun we stayed for a night and similarly on our way back from a trek, we stopped over at this place for a night. Both the occasions that we were here, it was a pleasant experience. While the hotel as such is a decent place with a few defects here and there, what stands out is the courtesy of the staff and the service provided to us. For that alone I would give them a five star. On our second time here, one of my friends had been going through a bout of vomiting due to the motion sickness that she expereinced on our way back from Sankri. At one point she was so dehydrated that she was unable to function and we were worried. When we checked with the reception on available contacts of known doctors they told us about a clinic close by and advised us to go there sooner (since it was christams eve). Mr. Mukesh, whom we shall be ever thankful to, offered to come with us. He stayed with us throughout the examination by Doctor and administration of medicines and even took me around the place to help me buy the additional medicines. He was so polite and helpful, I can't begin to thank him enough. He just went out of the way to ensure my friend was fine and even arranged for specially cooked food for her. I think these are the kind of staff that makes a difference to a place. From a hotel, it becomes a warm, friendly place. We are so glad we chose this place.
On the flip side, they need to work on their infrastructure a bit such as there was foul smell coming out of the bathroom of the room that we stayed during our first night here. When we reported, we were asked not to switch on the exhaust fan in the bathroom. If the hotel focusses on fixing these issues, it would be great.
But overall I would give this place a thums up anytime.
Rooms are very very small fr two persons . When I say to change my room then manager says they don't have big rooms and room service is very poor and the tea cattle they provided me is not working and when I complaint fr the same they said I give u tea at free of cost belive me wen I drink tea it's very bad in taste only the one thing is good it's breakfast otherwise it's very very bad experience to stay here I never recommended this hotel to anyone