I do not understand how this was a 4* property, pathetic experience.
by ShashankR145 on
I can go on and on about this hotel experience.
I'll start from the beginning.
I checked in, the staff present at the reception, a man and a woman just stared at us while we were checking in. No uniforms, wearing casual clothes. Then they started gossiping among themselves throughout the time about some other random staff. The AC of the reception and lobby was off, it was really stuffy.
Anyhow, we completed the formalities and were given the key to our room and asked to take the lift to 3rd floor, expected to find the room on our own, no big deal. We entered the room and the stench hit our nostrils. It was so damp, the room. Plus some kind of chemical smell. I had to immediately call the reception for a change of room. In the 3-4 minutes that they arrived to my room, I already felt nauseous and had a terrible headache due to the smell. They changed the room, which again was dirty AF, carpet was dirty, had burnt holes in it, and room was stinking with cigarette smoke, despite the receptionist telling me it was non smoking room. I changed into a 3rd room, which was thankfully odourless. But still dirty, carpet was dirty, burnt holes in it. I was too tired to hassle again and settled for it. All this when I was a Silver Radisson Rewards member.
Then I later checked the bathroom, it was leaking muddy, rusty brown water beneath the basin, towards the towels kept there. I clicked photos of that as well. The bathroom wasn't really clean as well.
The whole room, the furniture felt like it was from a 2* hotel from Oyo. You don't expect such an experience from a 4* hotel. The furniture had marks on them, curtains were dusty, mattress was really hard.
The room service staff, none of them were wearing masks, I asked one of them don't you wear masks, he replied he has a mask with him. Weird answer, if you have one, why not wear it?
I was supposed to extend my stay for 3-4 days more but had to book into another property the next day. I will never ever ever stay nor suggest ANYONE to stay at Park Plaza Faridabad. This is NOT a 4* property. At max a 2* one. Dirty rooms, non professional, non courteous staff.
Value for money!
by srachna251095 on
My experience was great and unforgettable. Room was spacious, neat and clean. Bathroom was spacious. Lighting in room was good. As per my suggestion, you can provide Netflix and prime or YouTube in your TV.
awesome park plaza
by mineemeryl on
The service was outstanding, and that is something that can really make or break a vacation. Congratulations to your team members for being so accommodating at all times. We also especially liked the super-comfy bed linens which were very high quality, and felt so good to slip into each night. Thanks so much for a lovely visit.
by Amar270 on
VWithout doubt one of the favorite hotels I stayed!The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor deserves a special thanks. We had two great evenings here, which obviously also added up to the experience.