Azaya Beach Resort

Friends an I stayed here for 6 days. Wow, wow, wow. Rooms fabulous, staff amazing. The beach is like heaven. The restaurant excellent, good choice of different cuisine. Will definitely stay again. Well done AZAYA........

I have been frequently visiting goa but my last trip in March 2020 has been the most memorable one. One of the main reasons has been our stay at Azaya. I was looking for a beach facing property in South Goa and stumbled upon the beautiful property of Azaya on the Benaulim beach. The resort is not huge like other star properties but has the right amenities for the guests. The staff is really courteous and the food is amazing. I really loved our room with the private balcony that gave us all the private space that we desired for. Would definitely recommend this property and will surely come back next time around. Thanks a lot team Azaya

We stayed here for 6 wonderful days and nights in March and had a wonderful,relaxing holiday. Our room had its own pool, which I highly recommend to all. Breakfast was exquisite and vast in the large restaurant which we enjoyed every day. I had 2 massages whilst here which I highly recommend. The staff were all attentive and well trained, eager to please and had a large smile whenever they greeted you. The place has a calm, spiritual atmosphere and I will definitely stay here again when in India. Namaste

I would definitely not recommend Azaya Beach Resort in South Goa to anyone. My family had such an extremely poor and awful experience whilst staying there over the Christmas 2019 period. What should have been a relaxing holiday for my family including my elderly grandparents turned out to be a dreadful one with the lack of professional customer service befitting a 5* star establishment. During our five-night stay, there were a catalogue of errors but the most terrifying one (which I can still vividly recall) was on the third day when we had left the hotel for an island tour and on our return to the resort, we found that our belongings in the 2 rooms together with personal valuables (securely stored in the personal locked safe) had been moved to another 2 rooms in a different area of the resort without our permission or authorisation. To make matters worse, both of the rooms individual safe contents ended up in one safe with no regard for privacy and confidentiality. This was clearly a very serious offence and a personal violation that affected and upset all of us in our party but to make matters worse, it was the careless attitude of the staff and their reluctance to accept what a grave mistake they had made. Further events unfolded as this was escalated to the General Manager of the hotel but to our astonishment, even he did not show any genuine empathy to our situation and did not resolve matters. He even disappeared and we didnt see him again during the rest of our stay despite his agreement to speak to us again at a later time. After leaving this hotel disgusted with the way our family had been treated, I decided to write a complaint letter to the Saraf Hotel group who are the owners of this resort and to date I have still not received an acknowledgement or a response from them. I would strongly advise all that are considering booking this resort to not book this hotel or at the very least, be extremely cautious as I would not want anyone to go through the ordeal we have experienced and be mindful of their lack of customer service.

Had planned a vacation in Dec 2019 for 3 nights and zeroed in on this resort. However for the first 2 nights, it was totally booked, hence booked The Lalit, Goa. At the last moment, I had to cancel the trip but since the Lalit booking was made through Booking.com and guaranteed by my credit card, they charged me saying it was a non cancellable booking. It took a lot of effort to get them to issue a credit note as a goodwill gesture which had to be used before 31 March 2020. We therefore used the 2 nights at Lalit on 21,22 Feb. For the 3rd night, we came to Azaya Beach Resort. The first thing that struck us was that they do not have a reception. It is an open kind of concept where the front office staff is ready with your paperwork and room key. Check in was in a jiffy. There was a sweet lady who assisted us with the formalities (I think Swati). We were given a room with a plunge pool very near to the sea. The room was very tastefully done with the best of amenities and comfort. Reminded me of the club room on the top floor of The Banyan Tree, Bangkok. Since I was recently back from the bone chilling climate of Leh, all I wanted to do was sunbathe and give my chilled bones the much needed toasting given that it was still quite chilly in Delhi where I came from. They have a private kind of beach with a restaurant serving at the beach itself. Nice huge king size bed size platforms with cushioning and beach towels to lie down and bask in the sun. The service staff at your beck and call to serve you chilled pints of beer and snacks which were tastefully made. We then moved to the personal plunge pool of our room before dusk. Food at their main restaurant was good just the way we like it, not too spicy and flavourful. Morning buffet breakfast was in the same restaurant. We had South Indian food with eggs and bread with Masala tea. But the high point was meeting their GM, Jaspreet who got us to taste his style tea - black tea with a pinch of rock salt, a spoon of honey with a quarter of lemon squeezed in ! He showed us around the property which also has a banquet for conferences, etc. The check out was as smooth as the check in and we left Azaya with happy memories. A must visit just for the amazing hospitality, away from the maddening crowds of every beach in Goa, comfortable rooms, good food and their charismatic man behind the scenes, Jaspreet.