We were at this hotel in August this year. It was a peaceful experience since it was a quiet time of the year. The restaurant isn't much to speak about. Their breakfast is good but nothing exceptional. We ate out most of the time. The beach is not very far. If you are looking for a comfortable place to stay with few luxuries and also away from the crowd then this place is ideal.
But like another guest reviewed has a distinct lack of love and care, its a bit tatty and grubby, the staff are miserable and its hard work getting what you have asked from them. We read that they offered fresh and delicious meals on their website before we booked but they only offered breakfast when we were there and this was okay but hard getting anything hot. The pool is nice and clean and a great after a hot day out and about. We ended up cutting our stay short and moving on to somewhere else. We also asked them to do some laundry while we were there and the clothes unfortunately didn't come back as clean as I think they should and they were damp when packed into the plastic.
Spent only one night at this very beautiful boutique hotel in Anjuna. The hotel is situated in a very calm area of Anjuna, although not too far from the beach. The hotel has a very nice pool and a really wonderful garden. The rooms are wonderfully furnished in colonial style. The very friendly stuff also contributed to the paradise-like atmosphere. The very good breakfast was served outside next to the pool. I strongly recommend the great hotel and wish to have stayed longer there.
This beautifuly designed hotel is a real gem. mind you it's not on the beach, you'll have to take a car to go anywhere, but it's well worth staying there. we were there with kids, who could go around safely in the hotel compound. nice swimming pool, good food.
This is an awesomely beautiful property and as we drew up in our taxi our mouths fell open at its sheer splendour. The property is exceptional and the gardens are just breath taking.
But then, as we climbed excitedly out of our taxi, the magic ended. No one to greet us except for the security gate man who pointed to where we should go.
We had arrived from Agonda (about 90kms away) so we were hot, thirsty and tired. When we chanced upon the lady sitting in the shade, in reception we both thought she was cold and aloof. We got the distinct impression that we were intruding in on her privacy. No introduction, no hello how are you. No would you like something to drink, while I let you know about this wonderful historic place. Just passports and then a glance up and down deciding as to whether or not we were worthy of the room we were going to be given. So we started with a frosty and forbidding reception, which is not a good start !
Our room (No 11) was also beautiful our cases were brought in and then we were left to ourselves to discover the pool, the gardens etc etc. Service was non existent. If we wanted something like towels for the (stunning) pool, we had to hunt around for someone to ask. Then, since they disappeared as fast as they could, we had to search around for someone to find us a beer. It was as if they had their own lives to lead and we had ours and they were both kept seperate.
Around 7pm we sat at a table which looked as if it could be where dinner might be served. The tables weren't set, the table cloths were dirty and stained and half an hour later, having seen no one come or go, we decided that maybe walking to Anjuna might result in something to eat. So off we ventured. No one in the Casa knew we existed, no one knew where we had gone to, no one cared really.
The next morning we sat at the same table, with the same dirty table cloth and were served a small but adequate breakfast in silence. And then we went off to explore Anjuna. We got back around 4pm to discover that our room had not been made up so off I went to try to find the woman in reception.
When I enquired about making up our room she looked up from her newspaper and told me that for that to happen, I had to have handed in our room key. When I politely but firmly asked, 'how would we know that if we hadn't been told ?' she replied with a 'No. I didn't tell you'. She had told us nothing. In fact, no one had actually said anything to us for two whole days !
This is a crying shame. In fact, it should be a criminal offence.
Here is a stunning and historic property, it's gardens are breathtaking and lovingly cared for and yet its guests, fortunate to stay there, are subjected to what I can only describe as a Fawlty Towers experience. There's not even a directory in our rooms so we can read about its history and possibly even about its services and facilities.
Anyway, for two days we got on with our lives and the staff got on with theirs. To think that in the peak season we would be forced to spend a minimum of five days fills me with horror.
At the end of our two days we had to hunt for the lady in reception, which took about half an hour. Fortunately since there was no other option offered to us, we had arranged a taxi in the town to pick us up.
Otherwise we would still be there. Who'd be any the wiser ?