Coconut Grove - An Indy Resort

Hello, we want to express our gratitude to the employees of the hotel Coconut Grove Resort. We rested from December 30 to January 15 at the hotel Coconut Grove Resort. Thanks for the comfort and coziness! Great rooms and delicious breakfast! Special thanks to the staff for their attentiveness and friendliness to the guests. We will definitely come again! We especially wanted to thank the employee of the restaurant Abdul, for the excellent service to the guests, he always smiles, monitors the order on the tables

been here last week along with friends. Delicious food and lovely service by all staff. Manager Shawn is very polite and specially visits to see that you are not having any issues and create a lovely atmosphere for the rest of the evening. I will recommend this place to all my friends and family.do visit this place without any second thought.

The resort has beach access and you can spend quality time with peaceful mornings/evenings. Staff is warm and cooperative too. Its recommended for couples and families. Food quality is fine however there is still scope of improvement. Overall, a value for money destination.

This place has a lot of potential, The beach is a short walk through a very poorly maintained track but it is the cleanest beach I have seen in India, and also has a lifeguard. The rooms are very nice but basic, the beds are very comfortable. The staff are great. The internet was useless and the bar and restaurant was being rebuilt so not open when I was there.

Well, to start with, I've stayed in this hotel twice. My first time in 2011 and that time I loved the service and quality, the way rooms were maintained. Then again I stayed in 2016 and realised Management has changed and nevertheless staff was helpful but I could see the quality of rooms degraded a bit, nothing major but comparative to 2011, I could feel the difference. During my stay in 2016, last night of ours, there was a group of men from some organisation staying with bulk booking. Same night, someone kept knocking on our door aggressively again and again and when we checked, that person ran off. We complained to the reception but they could not locate anyone. This continued from 11 in the night till 12 30 or so. Next morning when manager came, I complained about the same and he was apologetic and I gave written feedback as well. On this he offered a free night during my next visit. This year when I was visiting Goa again, I dropped them an email with reference to the incident above and they failed to acknowledge the incident and gave me the tariff rates. I wrote back regarding the free night I was offered, no reply from the management. Despite following up thrice, they did not even write back to me. I wrote my last email that this is really bad customer service and I am disappointed, yet no response. Well, the hotel which used to be a gem of property has turned into just another property with bad management unfortunately. Sad but true.