Just returned from 10 days in Goa, loved this hotel, clean, amazing helpful staff, near beach and bars and restaurants. only had breakfast there and it was OK not amazing but did the job.
The rooms are beautiful and clean.
The pool area is lovely but the pool is very cold, didn't bother us as we are beach people.
The staff are great and will do anything for you, Chetin behind the bar lovely guy.
Will return definitely.
Had high expectation as it is from Carlson group but was not greatly impressed with the service quality. Staff is quite inexperienced and need to followup multiple times. While the staff is courteous enough but the Information from the staff is inconsistent- may be due to lack of experience.
Food and ambience are good but i guess long way for them to become best
We stayed at the Country in for 2 weeks, just before Christmas Day. Upon arrival we were given welcome drinks, and upgraded to half board for free! A porter brought everything to our room, and gave us a quick overview of information, which can also be found in a booklet in the rooms.
I found the room very spacious, beds were large and comfortable, a nice big bathroom with condiments constantly being replaced. You were given 2 large free bottles of water a day by the hotel, which was overly generous, and lots of teas and coffees. A nice balcony with a beautiful garden view.
We only visited the pool area once but it was nice, water a little chilly but you soon warm up.
Not much to say regarding breakfast.... its ok at best. Not a huge amount of choice unless you like indian for breakfast. They do have an English style breakfast, but wasnt what we would have at home, and not something I would have eaten, that said the staff were so helpful during breakfast, and really friendly.
They have some entertainment, though no one seems to bother going, its normally just one guy and a guitar.
Location really convenient , tucked away, but really close to everything.
The only bad comment I have is the WiFi. I spent half my time updating codes, walking around the room trying to get the best drop, and calling reception to turn the routers on and off. I certainly wouldnt say it was the high speed they advertise, and upon speaking to other guests, realise that this is a common problem.
We got engaged during a trip and I was of course very excited. A little disappointing when I mentioned this to staff and they just nodded, without even congratulating.
Overall we really enjoyed our stay and thank the staff for going out of their way to accommodate us. Would certainly recommend.
Somebody needs to teach the guys at the front desk what customer service is. I was not even offered a apology inspite of complaining multiple times for various issues. Even during checkout, when asked I told the stay was Ok. The manager didn't even bother to ask why my stay was just Ok and not good or ask for feedback.
During my stay, I complained to them about wifi not working, TV sound not working and hot water in the shower not being available when i needed.
Wifi and TV not working is still manageable but what about hot water for shower.Only after complaining to the front desk and leaving cold water from the pipes for 15 minutes, we would get hot water.
Also, no valet parking. they just handed me the car keys and asked to figure out by myself where my car was parked. and to my surprise, it was parked behind 2 different cars. So had to wait for 15 mins before I could pull out my car.
This kind of treatment is not expected in a 4/5 star hotel which is charging me for every facility provided.
For the same or slightly higher amount, I could have found better alternatives and I suggest people to do the same.
The only consoling part of the stay was good food both for buffet breakfast as well as dinner buffet ( 1 for 1 free).The restaurant staff were very friendly and courteous.
This hotel provided us with the best experience we have ever had in any hotel in the world and it all came down to the staff; without exception, every single member of the staff was friendly, courteous and obliging- nothing was too much trouble. The room we had was of a high standard, the food in the restaurant was excellent and all hotel services were delivered without fuss and with a smile. We could not possibly recommend this hotel more highly.