Nice area but unhelpful and unfriendly staff
by Eekimon on
Its a nice area to relax, but the staff are not organised and they charged us extra for drinks which we have already paid for. We tried to sort it out with them but they were not helpful in any way. Will not return solely based on staff's unwillingness to help.
Horrible Stay in Cuba
by arindampriyanka on
First of all you need to know that there are two set ups of Cuba on Palolem (one is yellow font and black back ground and another is blue don't with white background). Now the cleverness they do is that they don't mention this on TripAdvisor and you will never come to know in which one you are going to stay. I am writing the reviews for CUBA BEACH CAFE PALOLEM (blue front with white background).
Room was basic not premium but that's not the problem. The room had multiple holes on walls and on the floor. Lot of insects entered to the room through those. No mosquito net was given and ac was not working continuously for two days even if it was AC room and on the second day even the electricity was not there in this shack although all other shacks have it. The owner and manager kept lying for entirely two days with lot of excuses. But actually they don't have any generator for cottages - it is only for the restaurant. Honestly ac is not required but mosquito net was required so that we could have opened the windows. After that they used to keep loud music up to 12:30 am every night. We complained several times but no use. Talked to owner Dharmesh about it but still he did not solve problem. I booked for three nights but came out after two nights only. Also when all other shacks stopped the music by 11:00 pm, these guys still kept them on high decibels for cheap Indian music. Because of that all cheap local crowd used to come to this shack up to 1:30 am when other shacks were closed for dinner and they used to dance and make horrible noise and disturb the boarders of the cottages. I think this is absolutely against the crowd who want a peaceful vacation (specially for the travellers outside of India).
by 763juliel on
Fabulous place to relax, enjoy the cocktails, the relaxing ambience and gorgeous view of the sunset, had some amazing food, choice of fresh fish daily, lovely atmosphere and the staff are fantastic too,highly recommend, cant wait to go back
by andrewgM6462LO on
We originally booked a deluxe full sea view hut but due to licensing problems they were only able to offer use a Deluxe hut with parcial sea view.
The room was average no wardrobe and very limited hanging space so we had to live out of a suitcase for a week.
The bathroom was unfit for purpose and had it been subject to a health inspection wouldve been condemned. Toilet seat hand-painted the vanity unit that housed the basin had flaking varnish. All the shower hoses were rusty and the actual shower had rotting wood around the bottom so centipedes and other creepy Crawleys came out see pictures.
The mattresses were broken and I had protruding Springs coming through them and regardless of request to change there was no alternative. Considering that they are fully booked I wouldve thought they couldve invested in renovating the place up to the standards of 2019 not from 20 years ago
The breakfast buffet is the most unhygienic thing that Ive ever seen nothing was covered and everything was covered in flies.
I think I can almost laugh at it, but I was trying to put butter on a piece of toast and one of the staff help me by holding the toast Whilst I spread it.
The people that work there are absolutely lovely and very friendly so I cannot knock them, the real problem is the total lack of management which was inexcusable.
The beach is absolutely beautiful and close at hand if only they invested in doing these huts up from top to bottom at Rs.4000 a day its sufficient to expect something decent. Certainly not deluxe as described totally misrepresented.
If the management take heed and refurbish these probably it would be one of the most ideal places to stay such a shame and disappointment that it did not meet our expectations
Wanna visit again & again
by OO7_PK on
Perfect location to stay. Right on the beach, great market area at walking distance.They have great restaurant & bar, we did not go anywhere else during our stay for food or drinks. Staff was helping and had a positive approach all the time. This was the most relaxing stay we had. I will choose this again and highly recommended to all from our side