We had an amazing stay with a pool facing view room. The staff was very friendly and understanding. The room service was quick and the quality of food was incredible. It was a five minute walk to the beach and very convenient. I would recommend everyone to stay here.
Our second stay in Candolim and have to say it just gets better. The Hotel was more than adequate for what we required. The Breakfast was more than ample to set you up for the day , freshly made omelettes and eggs , accompanied by local breakfast too. The room was cleaned daily and fresh towels supplied along with toiletries. Bottles of fresh water each day too. The staff were all very helpful and always had a smile to greet you. Suraj and his team do a great job and should be complemented on this .... Thanks again guys top Team !! Mr & Mrs Lord
Halt for two nights - 27.12 - 29.12.2019
Our stay started off with a rocky start. We were offered two premium and two executive rooms. We were told that the premium rooms are better due their pool facing feature.
Awesome! we decide to take it. Now the plethora of problems start. The room gave a musty and mouldy smell. The wardrobe stank as well. The shower curtains had blood stains. The bathroom looked like it was built in 1947, when the resort was probably still considered a 4 star property. The A/C was never cleaned and you see a nice lining of dust in the vents. The headboards on the bed had stains. The astonishing part was that the executive rooms were bigger, better and cheaper(atleast that's what we were told) than the premium rooms.
Now comes the best part. You expect that with all this troubles that we were facing, the staff would be kind enough and provide us a change of room. Sadly, we had to learn it the hard way, that they don't really give a damn about their customers. We were only fed sweet words and beyond that nothing was done. Of course, after having a chat with the GM, we were offered another rooms (even though they constantly stuck to the "WE are completely booked" policy). The second room provided was more of the same experience. Probably, stepped down a notch. By now, most of our evening plans were messed up. We were asked to continue with our plans and that everything would be sorted out when we were back. Alas! what a lie. Little did we know that more problems lie in store for us. Apparently, they offer valet parking because the parking space is non-existent. But when we got back to the resort in the evening, we literally had to pick up a fight to get a parking spot because the valet was adamant to park our car, citing the reason that they do not have parking spots. Hmm, I wonder if this resort expects you to arrive in a helicopter.
Ok, now we compromise and spend the night in the room provided to us. Any customer would expect a compensation or atleast that the hotel meets them mid-way. But it didn't seem that they were interested in entertaining any of our demands. The only answer we got was - "Please talk to the person through whom you made the booking". Thank you very much for such consideration. We were even told that we could search for a new hotel if we want and they would refund the amount. Where are we supposed to go and search for a hotel in the middle of the night?
We spent most of the morning, trying to get a change of room (which they finally provided and was far better but still not 4 star standard), asking for a compensation (to no avail) and asking for hot water to take a shower (even I have hot water 24/7 at home). I waited for half an hour to be given atleast a bucket of hot water when I was told it would arrive in 5 mins. Anyway, with the experience I had, I gave up and simply took a shower in cold water. I gave up asking for anything after the callous nature in which my friends and me were handled. Another friend of mine was supposed to join us at De Alturas as well and I immediately told him to find some other place.
Most of our Goa vacation was marred by the sorry experience that we had at De Alturas which I will never forget.
I won't give a comment on the breakfast offered. It wasn't great, but we could live with it.
Once again, thank you very much De Alturas for teaching me a very valuable lesson - a star rating can sometimes just be a "Myth".
After reading reviews on here, we decided to give this a go.
First impressions not good...we arrived in the early hours of the morning after our flight and transfer with tui. Reception was friendly and quickly checked us in. Disappointed to be led to Block B, room 319. Although the room was comfortable enough, plenty of space, double bed, reasonably fitted bathroom, balcony..unfortunately our balcony gave us a view of the wooded area at the back of the hotel, with a variety of "shacks" with people ..no problem there...but unfortunately there were fires burning most days, which meant that using the balcony wasn't really an option..which was a shame, as its something we both like to do in the morning and early evening...so big fail here. Other than that the room was fine, clean and maintained fairly well with aircon and ceiling fan. There is a mini bar, which is very cheap...but does not get replenished, even once you have asked reception to replenish it (we tried twice to no avail and gave up).
From the reviews, the pool area looked good, but small....in reality it was smaller than it looked, although clean and comfortable...but for a hotel of this size, very very small and with only 14 sunbeds!! Yes, you read it correct 14!! (the day we left...50 people checked out onto our transfer...which shows how inadequate it was). So if 2 families hit the pool, the chances of a sunbed were less likely than winning the lottery...beach it is then ..lol
Pool Bar?? No existent, as you order drinks from a waiter who toodles off for them.
Lounge Bar?? also might as well be non existent, as it forms a corner of the restaurant, and isn't somewhere to lounge/relax with pre dinner drinks....so pretty much you're forced onto tables outside, which just like the sunbeds are at a premium.
So if you don't intend to use the pool, or provided balcony...you'll probably like this place...personally, it did its job...but i would like to see more and better facilities... would i use this hotel again.....only if budget is the deciding factor...if not then nope, not a chance.
Booked this holet thro tui on half board because said buffet meals which is great if you only eat indian food. No normal food unless you order from menu which is ok but NOT what we wanted and as food out of hotel has more choice & 1/3 the price.
We asked after 3 days to go back to b&b but told had to wait 48 hrs.
Now after 8 days told by manager not possible as they would lose money.
Staff & pool man very good, pool good as only 5 ft deep.
For 3 days 80 indian men stayed in hotel causing mayhem so be warned.
DO NOT BOOK HALF BOARD.