Room was damp with mould on the bathroom ceiling. Safe deposit box not fixed so anyone could walk off with the safe. Sewage lorries arrived at 8 o'clock every morning and then a constant stream of lorries all day, the smell was dreadful. Restaurant was too small for the number of guests which meant guests had to eat breakfast outside by the pool with the smell of the sewage lorries. Pool area well looked after and reception staff very nice and helpful.
We visited Goa during the month of July and since its off Season, booked this place thinking its a four star. Once we checked into our room realized its no way close to 4 star. The bathroom door was not locking. Locking the main door of the room needed a lot of effort, you need to be strong to do so. We did complain and ask them to change the room, but they said all the rooms were occupied. Which was hard to believe since it was off season. Anyways the experience in this hotel wasn't bad. The food at the restaurant is good, also the staff are courteous . My only problem was the room. My advice to the management please do fix the doors and the locks.
we arrived 7th January and travelled premium with TUI, which I would definitely recommend, upon arrival we had to wait around 30-45 minutes to be shown to our room, we was given a drink which was very refreshing, I booked a deluxe room in the main building, there was not a room available for 2 nights in the main building so was shown to a room at the back of the hotel. rooms was clean towels changed everyday, after 2 days we were moved to a room with pool view, again room was big as was the bathroom, with a walk-in shower, it does state in the brochure that there wold be slippers and robes, but I never did see either! breakfast was ok if you could get a seat, during our stay there was a lot of Indian tourists who were very loud and took over the whole hotel! pool area was very small and no cushions/covers on loungers, although towels were available, location was excellent and we did have room service one night which the food was amazing and great value for money. At the beginning of our 2nd week I asked reception if we could keep our room as we had a night flight on our return only to be told "NO" they were fully booked, on the morning of our last day my husband was checking out and overheard another couple asking to keep their room on, "of course you can" was the answer, I then complained and said I had asked prior only to be told No, I was then told yes you could of kept the room on, we had already arranged with some lovely people we had met that we could use their apartment to shower and change, so disappointed with the hotel.
Hi we booked our holiday through Tui and was horrified when we read the reviews prior to departure. On arrival we were pleasantly surprised. We were greeted efficiently and courteously, givem a welcome drink and shown to our room all within 30 minutes. The room was large, bedding was clean and we had clean towels. The air con worked as did the large fan. although not intending to stay in the rooms for long periods the tv had tata sky which included several English film channels & sport channels.
The rooms were cleaned everyday with clean towels provided, our bedding was changed 4 times in the 2 weeks we were there.
I have been to Goa on numerous occassions and the breakfast was of a good standard for Goan Hotels. No full English but you are in India!.
The pool area and pool were clean but small ,if you like to spend your holiday sat around the pool then this hotel is probably not for you. It is however nicely located for the beach.
I found the staff to be very courteous with a smile and a reply when greeted .
There is a small gym on the top floor if you are so inclined.
Overall the hotel is probably not 4* as considered by European standards, but if you are looking for a decent hotel in a good location you could do much worse. I shall be returing in March
Just spent 4 weeks at this hotel rooms are modern very spacious and clean staff are helpfull and friendly pool is well maintained. The hotel is up a little road off the main road. beach is an easy 5min stroll . some specials on meal s and drinks in the evening we always ate out so cant comment on taste but they seem good value i liked this hotel