ONE OF THE BIGGEST MISTAKE I HAVE MADE IT..FIRST EVER IN GOA,THAT I BOOKED DE Alturas Resort through a known travel agent. green vacation holidays.from past 4 years i am booking my holidays plan from them,from top to toe this property is very bad choice for holiday lovers.specially miss neha in front desk dont know how to talk or behave with guest.in short trust me don't go for it.very bad communication,I rescue my luggage bag by giving them 2000 rupees.
i will surely gonna complain this to tourism dept. of goa.
Hey De Alturas Team thank you people for making our stay fabulous :)
It was nice to stay with you and thanks for your friendly behaviour i will give 5 stars specially for the staff of restaurant and front desk and helping us in exploring the new good places at Goa :)
Our evenings well spent on the Candolim just because the walking distance from the hotel is few minutes
Why did the manager not reply to any of the bad reviews and try to but something into place , Our first stay was amazing at this hotel ,that's way we went back and took family with us, I was so embarrassed when my daughter came to our room with bed bug bites all over ,I became Ill they never once offered to get a doctor out to me ,an absolute disgrace, the basic B&B.s. which I have paid 300 for 3wks for have been 1st class .De Alturas you are a dump
I cannot find anything good to say about this poor excuse of a hotel. Service terrible. The hygiene is nil. They dont even clean the tables. I will never return and tell as many people as possible not to book this awful place. Didnt bother with breakfast the place was too dirty to eat here
Started with lack of staff at reception to book the Tui people arriving in. I take they knew how many people and what time to expect us. One person behind reception. Take your passports photocopy sign the paper and sit down and wait for a key. Got shown to the room eventually. Kept wondering why the housekeeping and cleaning staff kept asking if the room was clean. Will come back to this. Went for breakfast on day one and can best be described as scrum. The choice for the European cornflakes, bran flakes, porridge (? 30+ degrees) or the egg man. Bread for toast tasted awful. Often had breakfast at the beach shack we went to. Hotel poolside was a car park. Beds changed three times in two weeks. Not often enough in that heat and humidity and didn't look clean when they had been changed. Came to pack to come home and flip flops and had taken and not worn left under the TV cabinet had mould on them. Then the penny dropped, both me and my partner have asthma and had been waking up feeling off for the last few days. The room was damp and the lampshades on the bed sides tables had mould on them. On the last night I ended up at the chemist with antibiotics and an extra inhaler. On coming home i have been to my doctor, on another course of antibiotics, steroids and a chest xray. Would go back to Candolim but would not stay here ever again.