Arrived at the hotel early after a long flight. Check in was easy. We had to wait an hour and a half for the room. The room was in need of a refurb but clean. We had an upper room with our own balcony. Towels changed daily. Staff are lovely and friendly. Restaurant was good. We could always find something to eat. Eat out a few times. Robins was good and Mike's Bar. Rizarios beach shack was good for Sun beds and food. Hotel hosts conferences which aren't really what you want when on holiday. Delegates were noisy slamming doors early hours of the morning and shouting on the mobile. Plenty of Sun beds but not enough parasol. Also we found towels were on the beds early in the morning but not used until the afternoon. WiFi is free if you use the shacks on the beach so I think the hotel should provide this free also. Karen the thomson rep is brilliant. We both had upset stomachs but it didn't put us off. Hopefully we will return.
Our 2nd visit to this wonderful resort (16/2 -09/3) and we were not disappointed, the holiday exceeded our expectations. The room (#57) was clean and bright with a beautiful big balcony, also kept immaculate and well stocked by the cleaning staff. Food, again, was exceptional in all the restaurants - the variety & quality was outstanding and we particularly enjoyed our time at Kebab & Kurries where manager Ravi was so informative and attentive, a true delight. The beach, where we spent our time each day, was just as we remembered, amazing long walks even able to swim in the sea (couldn't do that last year as too rough, a real bonus!) and the meals taken at Rostarios were delicious and amazing again. We also enjoyed a very refreshing afternoon swim in the hotel pool, which I understand is the largest in Cavelossim! Early evenings for drinks on the veranda above the lobby was again very pleasing, meeting lovely folk and chatting, our thanks to Karen & Chris, Llana & Johan, Mandy & Dave and Jacky & Ian for your lovely company - it was great to meet you all and made our holiday very special. We visited more of the village bars and restaurants in the evenings this time, there were so many to choose from and all very vibrant. Our river cruises (with Cris cruises) were amazing and certainly to be recommended, so peaceful and relaxing, with lovely food included in the price, we even saw dolphins! I can't conclude this review without mentioning the exceptional Tui Rep Karen, who is a true ambassador for the resort and gorgeous Goa. Her enthusiasm in her work and availability for her guests is tireless - Karen has to be the best rep in this world, it was a real pleasure to meet up again this year. A big thank you to everyone at the Dona Sylvia for making our time with you another memorable occasion. I can understand why so many folk return time and again and so will we.
3 nights at the property just before new year. The best thing about the hotel was how they were willing to take feedback and remedy situation when we had teething troubles at check-in.
Tells you that management and staff are tuned to customer expectations and provide solutions.
My kids 6 and 3 year old had a great time at the pool which is very kid friendly as well as the beach. Excellent breakfast buffet as well.
The large property, gardens, and the long and clean beach make it a great place to come with kids. Also excellent restaurants around the property as well as supermarkets for daily essentials.
This is south Goa and thankfully the quieter part of the state, come here if you want to relax and chill out.
Also the room configuration is great with a large bathrooms with built in closets. Rooms are spacious with a sit out area as well.
Highly recommend the property and again thanks to the staff including the room service team. Keep smiling guys.
We arrived at the hotel about 8:30 am after a 8 hour flight we were greeted when we arrived with a fruit juice drink. Registration was quick and simple down to the last detail, our welcome letter was addressed to us a nice touch. As expected our room was not ready as checking in is at 1300 however the room was ready at 11am. After months of excitement and expectation we were shown to our room number 53.it was not what we were expecting from a superior bungalow or anything displayed on the Thompson or hotel web site, it was certainly in need of refurbishment. After complaining we were moved to a room that was up to our expectation. From this point the holiday was fantastic
We always try to be on Holliday for our birthdays but this year we arrived two days after my husbands birthday however what a super surprise he had to find a belated birthday cake in the room that night and I also had a cake on my birthday.
We have had many great holidays but have never encountered a more welcoming friendly hard working staff everyone goes out of there way to be polite and as helpful as possible. All the staff are smartly dressed from management to gardeners and everything is clean.
The hotel has one restaurant and two small alacarte restaurants which are excellent kebabs and kurries and mamamia restaurant at night and Snack bar during the day.. The choice and quality at the seagull restaurant is very good. Twice a week the a lot of work is put into moving everything out side to haystacks where you can dine and be entertained under the stars, which is fantastic.
On site there is a jewellers, gift shop tailors a spar and gymnasium also there is a visiting optician if you have a prescription take it with you or have your eyes tested there and get a bargain.
Being beach people we did not use the pool area which seemed to have ample sun beds although like many places they get reserved early.On the beach there are sun beds owned by the beach shack owners which are free to use if you buy a drink or a meal. Turn left at the beach and go to second beach shack Rosarios where you won't be pestered by beach sellers.
Nightly entertainment is ranges from acceptable to good but this is personnel preference.
As others have said wifi access is very bad and charge for you would think an hotel of this standard would offer free wife.Free wifi is available at the beach shacks.Apart from the wifi and the first room we were shown we found no other bad points. we would have liked the entertainment to have gone onto midnight and bar be open till the same time.
The hotel has a wonderful spa and gymnasium but this is not promoted there is an opportunity here to have some one try and promote treatments to guests the other strange thing is menu in the snack bar has prices listed and you are asked your room number however this is not on charged for at checkout if fully inclusive it is not hard to see why this hotel has so many returning guests.
This was our first visit to this hotel &generally speaking the hotel was good as the staff were friendly & helpful.However, we had booked this hotel because it boasted of having 3 restaurants & we wanted to have the possibility of eating different cuisines rather than curry all the time! We were disappointed when we learned that the 2 other restaurants were Al la Carte & would have to pay extra apart from the 2 vouchers we received, 1 for each restaurant. The food was good at all three restaurants but not exactly inspiring. We also felt that the hotel could have been a little better in explaining it's facilities & to have provided a map of these.
The hotel is close to shops & there were plenty of cafes on the beach to provide drinks & snacks etc. It was good to see lifeguards patrolling the beach as the Arabian Sea was rough on occasions.