We arrived on Xmas day and we had upgraded to a Boutique room (we organised this via reception very efficiently some months earlier) at around 9am. I think because we had upgraded, our room was ready straight away. We ended up taking our own cases as I think the hotel were very busy organising the gala dinner for the evening that was not a problem though we were glad to get showered and unpacked after the long journey.
The room was ok, clean and big enough. A little dark though. Shower was roomy (it often ran out of hot water though, didnt seem to have the capacity to shower twice) The wardrobe was in the bathroom in our room but our friends who were next door this was not the case so all rooms must be a little different. Not sure what the basic rooms would be like but Im hoping we didnt waste money by upgrading. There were toiletries, toothbrushes etc. Our room faced towards the sea and there was a large terrace (where New Years Eve Gala dinner was held) with beautiful coconut palms as our outlook. The gardens and walkway leading back to the hotel were beautiful. We also had a terrace to sit out on with 2 chairs and table (these I must say could do with a good clean a minor point though).
Being in these rooms facing the sea, there seemed to be road that runs along side the room for deliveries/workman. When there is a wedding or gala dinner these heavy vehicles and workman make a noise all night getting everything cleared away or setting up, why they cant wait until the morning Im not sure but a few nights I was woken up in the early hours by the beeping of reversing vans and banging of stages being broken down.
Pool area had comfy beds and there seem to be enough although all the good positions were taken with towels not people very early. We spent most of our time on the beach which is what we preferred one day we did want to be round the pool so our friend, who wakes up early bagged the good seats at 5:30am, for a bit of a joke really. Not something you should have to do every day though! Pool was lovely and good enough to get a proper swim it was cleaned everyday as well. Its nice to be near the facilities, and make the most of the all inclusive which was a wasted on us whilst on the beach. Shacks are too good to miss & the sea was warm much warmer than the pool! Snacks and draught lager round the pool went down very well as did the Iced coffee in the afternoon. Recommend the burger here for lunch as well. Delicious.
Gala Dinners have to be seen to be believed amazing amount of food and so well presented. We were very impressed. Music was not really our cup of tea, but was ok. The drinks are another subject entirely.
The wine was absolutely awful. Red, White. Rose undrinkable. In fact we spent one night in the hotel as the entertainment and the drinks were dire. Even a Rum and coke didnt quite taste right. Think it was the coke which wasnt coke or pepsi if you know what I mean.
Buffet restaurant was ok. Not much atmosphere in the evening, but then thats a buffet offering really. Breakfast was good with eggs, bread and other choices. Juice is not fresh and the fruit a bit boring. Water melon and pineapple day after day. Indian Dosas were good though. Lunch & Dinner had good choices the day we ate there although I would imagine 2 weeks worth might get a little boring. Lots of really good restaurants outside the hotel though. The desserts were good which is unusual in Asian countries. We were driven mad by the Xmas music that was on repeat day and night from the 25th until we left on the 8th!!
We ate in the Al a Carte restaurants that we were entitled to this was ok nothing amazing. Mama Mia was quite a long wait for food but we didnt mind on this occasion. Kebabs and Curries, the man in there was very helpful with our order, we like a spicy dish and I think he was just happy to serve something other than the norm. It was very quiet in that restaurant and also air conditioned. We ordered a bottle of wine in each which cost about 30 each time. The exchange rate wasnt great because of the money problems out there.
This hotel is good value for money even though we didnt make use of the all inclusive, and although I have mentioned a couple of negatives, these are minor and although we chose to eat & drink out every night a lot of people were dining in the hotel so perhaps we are just fussy! Overall the staff are lovely, reception are efficient.
Karen our Thomson rep as mentioned in previously in reviews is an asset to Thomson, we didnt even need her but she remembered all her guests if we happened to see her. We saw out and aboutt in Cavelossim fairly often. She collects anything that you dont need at the end of your holiday for the orphans and dog charities, I have to say that previously when I have been to Goa the dog problem has put me off returning as we are very much animal lovers and it breaks our hearts to see stray dogs and all that comes with that but the 2 years since we had last been there has been a great improvement and Karen called the dog charity over a dog I was concerned about. Brilliant Lady!
No Wifi (Well unless you pay, but even then I dont think your guaranteed a good connection) Great, makes a refreshing change to have no idea whats going on in the world (Our TV didnt work either but we were not bothered so left as was!)
If youre considering, going to this hotel then go youll love it, there is not much not to like! There are lots of repeat guests so they definitely get a lot right.
We visited this place from 12 Jan till 15 Jan. The resort is beautiful. It has a gorgeous pool and direct access to the beach. The staff is excellent and will go out of the way to make you feel comfortable. Now if you are looking for a quite holiday with your family then this is the place. You can go to the beach in the daytime. There are some very good shacks on the beach with good food. And lay by the pool from afternoon till evening. But if you are looking for a night life and heavy duty partying then look for something else. The internet is a problem at this resort. It is chargeable though the shacks give you for free. Food also is just ok. Limited options. There are lots of other places you can eat outside the resort. They are just walking distance.
Dona Sylvia is a well maintained hotel in the heart of Cavelossim with a lovely beach on it's doorstep and a great pool for those who prefer.
The decor is somewhat dated in the standard rooms but not shabby. We were initially given an upper room (at our request) but it had a Juliet balcony, so no opportunity to sit outside. A quick call to reception and we were moved to room 48, a ground floor room with a nice patio surrounded by a wall which allowed some privacy. Our room cleaner on the whole was good but sometimes forgot towels and other little touches.
The grounds of the hotel are beautiful and hats off to all the grounds staff that keep them immaculate. Every morning they would sweep up every leaf outside our room and by the next morning they would all be back!
The bar and pool bar served a good range of drinks, including cocktails and staff was friendly and quick to serve.
The buffet restaurant served reasonable food but wasn't very exciting, great for vegetarians but not so good for meat lovers. There was little atmosphere in the evenings so we tended to use the beach shacks for lunch and went to outside restaurants in the evening. Dona Sylvia hosted a meal on the lawns near the sea for guests one night and the quality of food was much better. Much more of the food was cooked fresh and there was more choice of fish and meat.
A special mention to Saliya, our waiter at breakfast. He went the extra mile to make sure we had everything we needed. When he wasn't there it was a struggle sometimes to get coffee, cutlery etc but he was very observant and make sure everyone was looked after well.
The beach is lovely with many great beach shacks. They allow you free use of their loungers and wifi provided you buy the occasional drink from them (no free wifi in the hotel). A day on the beach for two of us, drinks whenever we wanted them and lunch was costing us approx 15. This was preferable to us than staying by the pool and having free food as the standard was so much higher.
Karen the rep was great, organising a doctor within an hour on a Sunday evening. The dr's quick intervention meant I could still enjoy the rest of my holiday.
Would we return? Possibly not. We had a great holiday and the hotel didn't disappoint. This was our first trip to Goa and in the future we would look for a hotel with breakfast only. Food and drink is so affordable that it's a shame not to experience the many restaurants and shacks that Goa has to offer.
First we had a great meet and greet with rep at the airport into a taxi and whisked to our hotel all very smooth ,we were still waiting for our room a couple of hours later long after the coach had arrived ,two couples who arrived after us had been given keys to there rooms decided they didn't like them and had been given two more rooms upgraded,we had paid for a upgraded room which we were very disappointed with, spoke to the desk to be told that the hotel has 5 room upgrades but first choice only have the lower two grade rooms available so don't upgrade the people we made friends with all had exactly the same rooms.
The rooms are dated and the bathroom which must have been painted for our arrival was covered in mould after 14 days.
That said the staff make this hotel housekeeping and pool staff are amazing nothing is to much trouble,the New Years Eve party was fantasticand the staff worked so hard to pull it off,the food was a major problem as the main restaurant only serves Goan food which for someone with IBS was a huge problem ,if you like spicy food you will love it,Mamma Mia steak restaurant food was lovely but you only get one voucher for the two weeks,so we ate out most nights which is not all inclusive my husband said the beer was fine and the soft drinks are all branded.
We did several trips Jungle Book Dunsghare Falls Crocodiles Bondler wild life park and a trip into the market,but it was a lot cheaper to take a taxi agree a price and your driver will wait for you for a pound a hour and they know the place so well.
Night life in the hotel was non existent two people singing badly in a bar,but the people in this hotel were what made our holiday and we made our own entertainment,although in our fifties i think we might have been just slightly to young for this hotel and be heading for Mexico next holiday.
WIFI is just stupid 12 for 12 hrs the bars outside let you use it for free i work for myself so asked for a price for two weeks it was over 200 sheer greed .
The pool is huge but very quiet and the beach is beautiful and we had some beautiful seafood in the shacks on the beach ,had a great night out at the Jazz Inn and Mikes has everything.
Overall we loved Goa and its people and if all you want to do is relax then this hotel is perfect.
We were enticed by the gorgeous outdoor pool and the extremely close location to the beach.
However, there were a lot of service difficulties. The menu had limited options and breakfast was very poor. The internet was a nightmare.
After many complaints they did treat us to a lovely dinner on our last night. Also, the staff were very friendly and tried to be accommodating. But the food and internet were a major let down.