Even though we did not get an upgrade our room was lovely, spotlessly clean and large. All the staff are so friendly and helpful. The pool is the biggest in Goa and you can enjoy the sister hotel Radisson Blue attached
We stayed in this resort during October for 5 nights. The property is quite huge with lot of greenery inside. The rooms are built in the form of cottages with prefect blend of traditional looks outside and contemporary design inside. Most of the rooms have fairly big verandah overlooking garden. The resort has large swimming pool and multiple restaurants. Although during off-season they keep only seagul open for breakfast/lunch/dinner.
Quality of food was quite nice and we found it relatively less costly compared to other 5 star resorts in goa.
The resort has private access to cavelossim beach. The beach is quite secluded and clean. But we didn't find any shacks on the beach. Not sure if this would be the case even during November to March. There are few good restaurants outside the resort. You will also find ample supermarkets and medical stores outside....something we were particularly interested in since we visited this place with our infant son.
Finally I would like to say something about the staff. I have never come across a more friendlier and helpful staff than that of Dona Sylvia.
Be it the reception counter, restaurant, house keeping or room service.
Every individual we interacted with was extremely helpful and always smiling.
Overall this is a very good place for families to relax and chill.
Decided to get away for a quick week of sunshine and chose this hotel on previous reviews I had read. Booked it as a last minute holiday so it was heavily discounted.
Flight good except Thomson got us all to the gate an hour before take off only so they could sell their premium seats off, so ended up a late take off. Tip number 1 get your head down as early as possible as you are going to miss a nights sleep as you arrive at the start of the day in Goa.
On arrival in Goa the online tourist visa is a disaster, massive queues at the airport of at least 90 mins but other tourists on earlier flight had had a 3 hour wait to get through. Goa has not organised this it takes for ever and if they don't sort it soon it could put pple off going.Tip number 2 get a full visa worth the extra money and those that had just walked through the other immigration point. Tip 3 ignore pple in airport wearing blue shirts pretending to be with Thomson who want to take your case, if you don't want to carry it fine but a tip will be expected and 1 coins are useless to them unless a tourist will change it for them a $1 is more use.
The minibus we travelled in would not have passed an MOT in England & cases hauled onto the roof but we did get there & nothing missing.
We were lucky as our room was ready but others had to wait some time. Tip 4 pack your swimwear in your hand luggage or somewhere easily found so you can enjoy the pool until your rooms are ready. Towels are got from stand next to the bar.
On arrival at our room we were disappointed as it was small, dated, dark & the windows had obscured glass so you couldn't see out, the terrace however was massive. Tip 5 you can upgrade to a refurbished room for 100 rupees a day just ask at reception. These rooms are bright and well worth the extra money. If you are 6 foot you may struggle as some have low beams in the bathroom which you have to duck under and there will only be a centimetre of clearance between the shower head & you!
We did not struggle to get a sunbed at first but as the holiday progressed this became an issue and it was due to three reasons:- the shacks on the beach were not built so more pple stayed around the pool, some selfish pple reserved the sunbeds & went elsewhere and lastly some pple were paying the pool boys to put their towels down so it was not first there who got them. The Thomson rep Karen one day got towels removed on beds that had not been used.
Karen is a fantastic rep and I have never known a rep to be around so much to help pple and provide information. If only all reps were as good as Karen.
Food was very good lots of variety there were always western choices as well as all the curry choices which tended to be vegetables. We love curries at our local Indian (Rogan Josh etc) but found the curries to be too hot & spicey,the garlic nam bread is exceptional. The soups were some of the best I have ever tasted. Lots of desserts which taste as good as they look and the ice cream is fantastic. Mama Mia was an alternative choice for lunch and served delicious salads as well as all the usual steak/chicken baguettes which were equally good. In the evening this turned into a speciality restaurant and the steaks, prawns etc were brilliant. I found the thai fishcakes again too spicey.
Drinks were fine, the dry white wine is ok the other horrible, red wine not my cup of tea. Local spirits were good and the larger good. Cocktails were good and the bar staff worked hard. Staffing levels need to be addressed far too many staff at breakfast not enough for dinner and not enough bar staff.
The coffee at breakfast was good but coffee at Mama Mias is sachet of everyday Nescafe so pack your Gold Blend.
The staff are what makes this hotel, they are courteous, friendly and to be honest can not help you enough. I do not know if this is the same through out Goa or just here.
Not sure if many guests tipped, staff did not expect it but a 100 Rs note to the waiter every night seemed to make them very happy. Give your cleaner the tip in his hand do not leave it in the room as he won't get it and give all tips discreetly.
The beach is not owned by the hotel but is beautiful and clean and I'm sure must be great fun when the shacks are built.
The safe is free in the room, shampoo etc provided & hairdryer pack your adapters. Wifi you have to pay for, for the whole holiday 1 hour codes were not available 100Rs they only had 6 hour codes 250 Rs and it will only work on one device at a time. Tip 6 pay for it as you go along as our bill was wrong, 2 codes on the same day which we hadn't had. Wifi should be free and bars outside do offer for free if you drink there.
We were lucky enough to see a Hindu wedding which was a spectacular sight which went on for a few days and the ceremony took place on the beach. The outfits were to die for and the whole wedding was so colourful. They were happy for us to take photos but as usual some pple were too intrusive for gods sake you wouldn't want tourists in bikinis in your wedding photos so be thoughtful.
We did not do any trips with Thomson but organised a taxi driver 3,000Rs to take us to the waterfall cost of entry 1,000 Rs for 2, we went to ride the elephants and 1 of us also had the shower with the elephant cost 2,100 Rs. I would if I return however book with Karen the Temples, tusks & tigers 3day trip, pple who had said it was a life experience not to be missed.
Outside the hotel is lots of shops, chemist etc the local pple are all friendly but want you to look in their shop, be polite say no, never maybe or tomorrow as they think that is a promise,
There is an Orphanage it has 11 kids age range 5-14 boys & girls but they do not want all clothes as some western clothes are not suitable so nothing flashy. Walk further along the road where Mikes Bar is and you come to the River edge the pple here live in shacks & appreciated anything. If out & about the construction guys live in make shift tents & they also appreciated anything.
I hope that the money situation sorts itself out as it was not good, 500Rs & 1000Rs notes suddenly were no longer legal tender. 100Rs notes became like gold dust & shops could not give you change, ATMs shut etc etc. Most stalls outside are happy to take pounds or dollars as are taxi drivers so try to go with small denominations, no coins only notes.
If you are expecting a Rui, Hilton, Iberostar you may be disappointed if you want fantastic friendly service then you will be very happy. Once all rooms are refurbished and with a few tweaks this hotel could be exceptional.
Had two weeks of paradise. Good accommodation, beautifully kept gardens and grounds. The food was good with plenty of variation. The staff helpful and very friendly all in all a very enjoyable holiday. The only thing I feel needs addressing is having to pay for WiFi it should be free in this grade of hotel.
Fantastic and excellent place to be in Goa.
we love it
Good food , and nice people
the people are so nice
we don't like :
The internet not work correct
But , is place to be in Goa