Guests are given a warm welcome on arrival. Unfortunately, because the flight arrives early morning, there is a wait for the rooms to be made ready. (The answer is to pack a swimsuit in your hand luggage, change in the loo, and adjourn to the pool!)
Everywhere is spotless! The gardens have an army of people working endlessly.
There is a huge selection of food at every mealtime. (Obviously mainly traditionally Indian) The first time an all inclusive hotel has served a decent G&T!
Evening entertainment was above average.
Security is good, always at least one guard at each entrance.
The beach is beautiful. It is cleaned daily. The beach shacks have free Wifi (Which is sadly lacking at the hotel!) There are sun loungers available. Life Guards are on duty every day. Dolphins could be seen from the beach on a couple of occasions.
The staff is well trained and friendly, nothing is too much trouble.
And now the reason it is extraordinary ~ apparently 80% of guests are returnees! Some have been 8 to 10 times before and stay for a month at a time, so, many people know each other, the whole atmosphere is friendly. It feels like a giant house-party and is easy to be included. A truly amazing place.
There were some big changes this year as half of the bungalows have been redesigned and updated.Nevertheless,the atmosphere remains excellent.The staff are all,friendly and attentive and though it is difficult I was very impressed with Benny,Rajesh,Rahul,Joseph and Gita.What is also nice is seeing so many familiar faces each year,though many new guests have booked to come back again!The food is very good and I though Kebabs and Curries was very much better this year,though the service in Mamma Mia was slow this year.The main restaurant was always excellent and on several occasions Ragu cooked us a special meal at no extra cost.Poolside activities were not as good as usual,though the regulars organised their own water aerobics and volleyball.Evening entertainment was good but needs to have more modern music,whilst the karaoke is a thing off the past .most nights were good though often the group would take long break at 9 30 which meant some guests went back to their rooms rather than wait for the group to return .As ever ,the magician Edmundo was truly amazing top quality.
The Dona Sylvia is a lovely hotel in a good location. There are bungalows in the grounds and ours was well equipped with excellent air con and a lovely walk shower. The king size bed was comfortable and there a safe in the room.
The food in the buffet restaurant was very tasty and there were evenings of eating in the open air. The staff were delightful very helpful and attentive. They spoke good English. 2 other restaurants were also available with one visit to each in a fortnight.
The wifi is not free and payable by the hour. It is the only BIG negative of an otherwise great holiday. The hotel needs to get up-to-date with what it's guests need in 2017.
The beach is easily accessible but not part of the hotel. The sunbeds are attached to the beach shacks. These are run well and the wifi there is free!
The sea is gorgeously warm and the beach is cleaned. There are sellers on the beach who are an irritation and there are ferrel dogs on the beach.
There are no water sports from the hotel but there is a large pool, bike hire, table tennis and a gym. There is a spa which seemed expensive. There is also a tennis court but there is no fence around the court!
There are shops close to the hotel selling clothes gifts jewellery and there is a small supermarket.
There is also a place to exchange pounds into rupees.
I enjoyed my vacation with family in Donasylvia first time in March 2013, after that every year we are coming to Donasylvia Beach Resort. As stated it is Second Home. Rooms, Staff, Food, Pool, all are excellent. I would like to appreciate the Hospitality and quality/ variety of food served by Cheff Afsar. Presence of Afsar in Donasylvia is one of the reason of our repetitive visits in Dona Sylvia. This year also we are planning our vacations in Donasylvia ( 12th to 16th April).
Full marks must go to the kitchen brigade for lunch and dinner service, who produced an excellent range of dishes, particularly vegetarian. Also, the patisserie, for the terrific sweet selection.
Equally, Brasab, the Executive Housekeeper excelled himself in his attention to detail. Having spoken with his Deputy, who phoned Brasab, asking me to relay everything I had told her. Within five minutes he arrived at the room and I repeated all to him.
Brasab stated that he wouldn't have showed the patience that I had done, and said he would remain in the room until everything was complete. I was very grateful for his input. Well done.
It is a shame that the front desk didn't show the same professionalism as these departments. Various issues were brought to their attention during my two week stay, but sadly, they remained unresolved. The constant refrain was ' I will speak with my manager and sort it ', and get back to you. Unfortunately, this never happened. They neither seemed to have the desire, or the authority to deal with problems, but instead dispensed endless platitudes, which was very frustrating.