We returned from our seventh visit to the Heritage Village, last night. Later this week we will book up for our eighth.
We absolutely love this place. But you've probably already guessed that!
Why? Firstly because of the friendly, polite and efficient staff. From overall manager, Guitry to the trainee pool staff, everyone is so courteous. They all make it their business to remember your name, and make themselves available to help.
Secondly, because of the facility itself. The hotel grounds are spotless; the rooms likewise. The pool area is never so crowded as to be off-putting - this in part due to the lovely, very quiet sandy beach located only a gentle 300m stroll from the hotel.
Thirdly - the combination of the above leads to an informal and very friendly atmosphere within the guests, many of whom have returned for multiple visits.
I could bang on an on about this place for ages, but much of what I'd say would be superfluous. The best recommendation I could give is in the heading to this piece.
I booked the property a week before and as I visited what I can I ask for.. to start with a very soft spoken, very informative and a smoothly driven vehicle by driver Mr. Shabbir picked us from the airport. He had information which google would not provide you. Though we reached very much ahead of check-in time we were given a very warm welcome by the best extremely hospitable staff. We felt at home all through our stay. The food too was very well authentically prepared and was a very wide spread must say toooo yummy. When you are on a holiday what more can u ask? The icing on the cake was music in the evening by very talented singers taking your request to sing/ play. I give full marks to the property, the team and everything.
We have just returned from The Heritage Village Club where we stayed for 1 month over the Christmas and New Year period and it was absolutely fantastic. This was the best holiday over the festive period that we have ever had.
The hotel is only about 30 minutes from the airport, check in at the hotel was very quick and efficient, supervised by Sophia the Guest Relations Manager, and we were shown to our room with the suitcases arriving very soon after. A big plus after a tiring overnight flight on the Thomson Dreamliner.
Our room was very clean and the air conditioner, although a bit noisy, was very efficient, plus a ceiling fan if you did not need the air conditioner. The bed was massive, very comfortable and plenty of cupboard space in the room for our clothes, plus a flat screen TV if you wanted it, but to be honest we never switched it on during our stay. The shower was very powerful and always plenty of toiletries if you wanted them. The room was serviced daily to a very good standard.
The food in the Chutney, the main restaurant at The Heritage was very good, with plenty of selection to choose from and if you wanted anything special then just mention it to the staff and Chef would do his best to supply it. The waiters were superb, always on hand if you needed something, bringing drinks and continually replenishing the servery. The Mango Restaurant is the a la carte restaurant and the food here was also of a very high standard, with a vast choice on the menu and every night there was live music in the shape of a saxophonist or pianist. The atmosphere in both restaurants was really appropriate for the setting.
Twice a week the Mango and Chutney restaurants were closed and Gala Nights held in their place, all situated around the swimming pool and included a bar-b-q, many and varied curry and European dishes plus a really large choice of puddings. Again there was live music in the shape of a trio Music Oasis led by Ashley, plus various supporting acts, such as African dancers (brilliant) and Santos an illusionist (amazing). These nights were phenomenal, but very hard work for the amazing staff. In the restaurants and at the Gala Nights a no smoking rule is observed, which was very welcome for us.
The Animation team, led by James, are around throughout the day and evening organising games to keep you amused, but at no time was there any pressure to join in, but a great way to get to know your fellow holiday makers and the games were very well subscribed. A big plus for us was the fact that no loud music was banging out around the pool. Very peaceful indeed and greatly appreciated by all. However there is live music every night around the pool area, including karaoke and a disco.
As I have said we stayed over the festive season and the preparation and delivery of Christmas Day and New Year was without a doubt the best I have ever seen and again I can only attribute this to the absolutely fantastic Team at the Heritage Village Club from the manager Guitry Velho to the pool boys who ensure you have a bed and sun umbrella and the gardeners who work tirelessly to keep the grounds in a very clean and tidy condition.
All in all a fantastic holiday and thank you to everyone at The Heritage Village Club.
The resort had a wonderful ambience with attentive staff. It was just the place to head to from the hectic lifestyle back home and to be able chill out, relax and take each day in a leisurely fashion.
Our first time to Goa, and we had a lovely time in this hotel, and if we return we would book into this hotel. We stayed in room 101, which was quiet and comfortable, and accommodated all our needs.
We celebrated our anniversary here, and it was made very special for us. A lovely cake, and beautiful flowers and card delivered to our room, thank you.
The location by the amazing Arrosim Beach was beautiful. Clean, unspoilt, quiet, safe and relaxing.
Guest relations (especially Sofia), were outstanding, and they went the extra mile to ensure everything ran smoothly, and made you feel 'at home'.
Food was of a good standard. The gala nights outside by the pool (twice weekly), and the all inclusive meals in The Mango Terrace (twice weekly), were excellent. Dining away from the buffet restaurant breaks the monotony. We had a lovely breakfast - freshly cooked eggs, fruit, cereal etc, etc. We would skip lunch and usually have one of the excellent pool snacks, which were always lovely and tasty,
and freshly prepared. We were at the hotel for the Christmas Gala. It was amazing, and a credit to the hotel, and the extremely hard working staff.
The staff in the hotel were lovely, friendly and attentive, but don't expect instant service, as this does not happen. This is not a negative, just an observation, as the staff work very, very hard to keep this hotel functioning in a very limited space.
We did the Tigers, Tuskers Temples excursion, which was very tiring, but we really enjoyed it, and was well worth the effort You experience the Indian Railways, see the countryside. Visit elephant and tiger sanctuaries in the mountains, which is a good experience, and the animals are well cared for. Visit the Krishna, Hindu Temple in Udupi, which was an amazing experience. A special mention to our guide, Vinnie Lawrence, who was excellent. Very informative with a good sense of humour, and he really looked after us. It was our pleasure to be in his company, thank you Vinnie.
I would recommend this hotel if you want a quiet relaxing holiday in a stunning. location.