What a wonderful hotel. Clean, welcoming and comfortable. Heritage is a peaceful haven more suited to adults than families. The rooms are lovely & well equipped, the wifi was fast and reasonably priced. We were there over Christmas/New Year and there were lots of nice touches like a cocktail party invite and Christmas cake left in our room, a choir on Christmas Eve and beautifully decorated for the Christmas season. The daily food was varied and tasty, great pool side snacks and the Christmas /New Year Gala food was simply out of this world! We can recommend the Thompson trip Tigers Tusks and Temples for a real taste of India. A short walk revealed a beautiful white sand beach lined with coconut palms, a mostly deserted beach apart from the odd fisherman reeling in his nets. If you're looking for a quiet relaxing hotel which serves great food and has a lovely atmosphere then heritage ticks the box!
We can also highly recommend John the Jeweller who works in the hotel, we got engaged Christmas day he made mine and my fiances diamond engagement rings in just 4 days for a very reasonable price. We will definitely be returning to Heritage in the near future as it was the best holiday we have ever had.
Thankyou once again for a fabulous stay at the Heritage. As always was made to feel part of the family, staff are really friendly and can't do enough for you. Very close to beach and the shack is good for eating and watching sunset. Recommended if you want a nice relaxed holiday
From the first moment of arrival you feel welcome with the best service from reception and guest services and this continues throughout the weeks. They are a knowledgeable friendly and a competent group. ( I used Sophia as my sat-nav ! , Andrew and Sanjana to tell me I was stupid ( in joke ) to correct all my mistakes like fouling up the safe, forgetting my room number, and generally being a pain, Prianka for general humour, flashing eyes and local knowledge, and Roma for being incredibly talented with computers, phone numbers and a smile to die for )
The hotel is spotless and the motivated staff do all in their power to make your stay great and any request is met with infectious smiles and action. Rooms are not massive, but adequate space and facilities, unless you come from a mansion. Food is great and constantly refreshed and looks attractive and in two weeks we felt there was always something interesting to try. The times for meals are very generous in length and everybody seems to 'muck in' and clear and prepare tables when it gets busy. Use your allocation to dine at the 'mango' restaurant - waiter service - ( if you book on wed or sat you will be treated to the coolest saxophone player called Mercy. he plays in an understated way and the tone he gets out of the instrument is awesome ).
Jewellery, clothes, scooters, ( in fact anything ) see 'Lucky' go half left directly outside hotel and get a real bargain. Don't be put off by the wooden hut, he is genuine and the family have impressive shops in the area. We hired a scooter from him for less than five pounds a day for 10 days. Take your British driving licence and don't bother about an international permit, but be warned - road discipline is an art form - at first you think there is none, but as you get used to peep, then peep-peep for overtaking, always remember size of vehicle rules, right turns are achieved by scooters crossing the road a good way before their turn and continuing on the wrong side of the road ( ie inside you) before making their turn ! I failed to find any logic in roundabout procedure - everybody seem to have priority which can't work - but you know, in India it does !! , get Lucky to take you to the main shop 15min away and meet a very impressive family and loads of gift items.
Beach pretty good - no watersports - but go to Antony at the only beach shack and have a drink and bit of lunch for a change- you wont be disappointed ( tell him 'Mohammed' sent you ). I recommend the chicken tika and chips followed by a pancake.
Lots of small games are organised by the enthusiastic animation staff at the hotel without them being pushy - somehow a group seems to form and activities take off.
How much did we enjoy our holiday ? well we booked three weeks next year already - a thing I have never done before.
Enjoy your cocktails with your manager Guitry Velho and his lovely wife Andrea - this might turn out to be a long relationship for you.
Many thanks for a lovely time - Andy & Kathy Dearns
We have just returned from the heritage after a 5 year break and from the minute we entered the hotel it was like we had never been away so many freindly faces, the lovely staff who go out of their way to make sure your stay is remembered
It was nice to be so welcomed they really do look after you we had a alcohol ban in Goa for 3 days because of the election but the heritage looked after everyone
If you want a freindly lad back hotel the heritage it for you set in its own gardens tendered everyday by staff, next to a fabulous beach low key entertainment both day and night, excellant food and drink, comfy beds and much more ! That's why so many guests return year after year. Once again thank you to all the wonderful staff who made our holiday so special see you again soon
Julie and Tony from Liverpool
Well we have now started our second week so time for some feedback before we go home. We are seasoned Goa travellers having been coming here for over 20yrs but this is the first time at this hotel. The overriding reason for returning to Goa so many times has been the truly delightful Goan people and their in built capacity to make you feel special and their natural desire to make your day. But I have to say that I am not feeling it here in this hotel, some of the staff are wonderful (reception) but some are downright awful. The restaurant staff are the most miserable people, no smiles, no welcome, no napkins, no water, no drink refills etc, whatever happened to being happy in your work?Having said this the senior members of the team including the Chef and a lovely lady by the name of Nancy are very attentive and do smile!. The food is a bit of a mix, if like me you like spicy food then you will be happy here, if like my husband you yearn for your full English on a morning then you will be disappointed, the baked beans are like bullets and the orange juice is nasty, you would think that in a country that is full of fresh fruit that you would be able to get a fresh fruit juice. We have overcome this problem by going to the beach and getting a better quality breakfast overall. The pool bar is another area where the staff are so miserable, trying to get a drink today was painfull. The bar was littered with empties (after the very enjoyable volleyball session) and myself and another gent tried for ages to get served and when we finally did it was with a scowl and no manners, perhaps he was annoyed that he had to come out from behind the screen that the staff seem to gather behind. I like others from previous reviews would like to touch on the sun bed saga, when I am on holiday I don't want to have to come down under the cover of darkness to be able to find a sunbed, there are signs asking people to refrain from blocking them but unfortunately this is not followed up by the management, so once again off to the beach again to get a bed. I also have to agree with previous reviews about the service shown to returning guests at the cost of us "newbies", whilst I think that it is excellent customer service I also believe that if this level of service is not shown to all then we never will be returning guests and surely this is false economy on the business side of things. However, having touched on the negatives it's time to review the positives. We have a lovely room, comfortable beds, fluffy white towels, excellent standard of cleaning, efficient air con, tv, fridge, hairdryer, fresh unlimited mineral water right outside our door, what more could we ask for! I know that this review has dragged on a little but to finish on both a negative followed by a positive, the tonic water is undrinkable so my gin problem has been cured!!!!