I would say that all the good reviews on Tripadvisor about this hotel were absolutely spot on!! Service was impeccable, rooms nice and spacious, beach was hardly a five minute walk and the buffet spread was delicious. The beach is quite, peaceful and clean. It's the staff which make this hotel stand out from the pack. Only suggestion would be that rooms could be more clean, especially behind the curtains and other inaccessible areas.
My wife and I have enjoyed a two week holiday at the above hotel. We enjoyed the food as there was a good selection from the buffet and enjoyed several meals at the a la carte restaurant. The pool area is pleasant, but quite a big area is down to grass and has to be continually replanted with new grass on a rotating basis, sunbeds were comfortable and some mattresses were replaced during our stay. There is the usual problem with saving beds, if you didn't reserve them they were gone by breakfast, although we saw another area away from the pool where there were some spare although they were double loungers. The rooms were colonial style with a small balcony, comfortable bed, air conditioning and fan and heater for the shower, Our room was kept clean and supplied with clean linen and towels by Senecio who deserves special mention. Staff in the main were very friendly.
We enjoyed the shows which were good for a hotel this size, particularly the African display team, what a fit bunch of lads and a non stop show. Sometimes the music was too loud to enjoy conversation, but the solo musician on 15th Feb was at just the right volume and I made a point of mentioning this to him. This area of Goa is much quieter than the North but if you just want good accommodation, good food, unlimited sunshine and a beautifl beach with a shack serving great sea food then that is what you will find.
Myself and my partner spent two weeks at the Heritage at the beginning of February. Upon arrival we were given a nice cool drink and towel, which was much needed after the flight.
Our room (club room) was quite basic but served its purpose well. And was always cleaned to a good level by the cleaners. My only gripe was that the air conditioning unit within our room was very loud indeed, and on the odd occasion made getting to sleep a bit tough - but this was something I did get used to and had no issues after a few days.
The food at the hotel is just superb. Very good quality and very well cooked. Amazing tasting curries. I'm an avid meat eater but was quite happy savouring all the vegetarian dishes for two weeks.
Entertainment was very good, lots of live music. And the daily entertainment team were great.
The staff are absolutely superb, and bend over backwards to help you. They work so hard in keeping the grounds, rooms etc clean, and go about their business in a cheery manner.
Would I come back again? Absolutely. My only gripes are the following;
Sun beds can be almost impossible to get unless your prepared to get up at 6:30 am to put a towel down (which is not supposed to happen anyway).
And persons smoking near the restaurant area, particularly the Mango restaurant. Not very nice having to breath in other peoples smoke when trying to eat.
I would like to comment on a previous review by 'heathermel', which can be found a few before my own. With that review the gentleman commented on the staff saying that they were not helpful. I had the misfortune of sitting next to this person when he was complaining about his room and the staff couldn't of been any more helpful towards him! However, he was obnoxious and rude to the staff repeatedly despite their best efforts!
He also smoked in non smoking areas and had to be told to stop on more than one occasion. I would therefore recommend you take his review with a pinch of salt.
Thanks to all the staff at the heritage, you guys were great.
Dave and Laura
My husband and I stayed at the lovely Heritage Village in Goa for 2 weeks in Feb 2017.
We had a ground floor Club room with an amazing comfy/clean bed, air con, stocked fridge, satellite TV, robe, slippers with a furnished patio. The rooms are cleaned daily and the grounds maintained to a high standard. We were upgraded to a lovely suite towards the end of our holiday which made our stay perfect, thank you.
Quiet location, 5 minute stroll to a beautiful quiet beach and only 25 minutes from the airport (approx. 6 by taxi). There is a taxi stand outside hotel and a 10 minute walk to the bus stop. There are no local bars or shops, but there are some great markets within easy driving distance. The HV has a few shops, games room and a lovely spa.
The buffet style food is amazing, offering a wide selection at all sittings with plenty of friendly and efficient staff on hand to serve drinks. A lovely gala dinner is served twice a week with good entertainment .The Mango restaurant is lovely and romantic, set within a lovely garden (two vouchers per person each week) and offers amazing seafood, well prepared and delicious! The chef is very friendly and keen to please.
They have daily activities, not at all rowdy with a great animation team (thank you to Lesley who was so friendly and hard working, as were all the staff).
If you have never visited Goa before this is the ideal hotel for you. The management work hard to ensure excellent/friendly service at all times and have a weekly cocktail hour to mingle with the holiday makers. They do an amazing job and the staff really are a credit to the hotel.
Have read other reviews regarding the bed blocking but can honestly say we didn't have a problem as the pool staff always found beds and towels for us.
We are looking forward to visiting again and have no hesitation in recommending this wonderful hotel. Ideal for a chill out holiday. If you like diamonds be sure to take plenty of cash as the jewellery is amazing and great value. Also, the hippy night market is great and well worth a visit.
Only a minor issue is the lack of sugar free drinks, fresh fruit drinks would be welcome and free Wi-Fi would make a great difference.
Thank you to all who made our holiday so special. Kind regards Colette & Mark XX
This was my Wife and my first visit to India and it won't be our last. Our choice of the HVC proved to be well founded based on our research.
There were many positives to share with you and a few issues that in the main are for the local Heritage management team to address.
Firstly the positives:-
As previously mentioned the all inclusive holiday was very good value for money.
The hotel is located in a quite area of Southern Goa with good access to the local beach (400m). The Star Fish shack situated on the beach is a "must visit" particularly to enjoy the fantastic sun sets sipping the odd G&T... The food is also good.
Again, as previous referenced, the food was of a very high quality. Wonderful choice of foods at all sittings. And even though generally it is a "buffet style" service, the presentation and quality was rarely adversely affected. Additionally, should you elect to use the Mango Tree restaurant you can ask Chef to prepare you a "bespoke" dish... great touch. Basically (with the availability of both mid-morning and mid-afternoon snacks) you could dine from dawn to dusk and beyond on great food.
Our experience with the staff through-out our holiday was exceptional in all departments.
In terms of our room ( ground floor, superior twin with pool view and balcony), to be honest is was adequately functional. Whilst there was a terrace/balcony is was a tad small... Also, being situated on the ground floor with walk ways directly outside of the room it necessitated the curtains to be closed most of the time to maintain ones privacy and subsequently dark. With regards to cleanliness, there should be a little more attention given to the draws and wardrooms interiors prior to occupancy as we had to clean ours before use. The management may also want to review the style of the blinds that are used in the rooms as from the outside they the appearance of being boarded-up! Purely a personal aesthetic opinion.
We would also suggest that you do endeavour to try the Spa experience. We had three different treatments all of which were delivered professionally and with great skill.
Oh, and a quick "plug" for the on site barber (Ram) I never once shaved myself on holiday and I also had a hair cut. Great guy.
We would also like to congratulate the garden staff, the grounds are immaculate and make for wonderful surroundings.
Areas that in our opinion require the attention of the Heritage management team:-
First and foremost, bed-blocking is an issue. Whilst there are signs and posters that do request that guests refrain from this activity, it is largely ignored and certainly not enforced by staff. We witnessed beds being selfishly blocked for long periods of time while people visited the beach. And of course the early morning (and in some cases even late night "bagging" of beds...) for exclusive use all day despite the fact that they sometimes don't use them until mid morning which is clearly unfair and very selfish.
The other issue is smoking in dining areas. My Wife is an asthmatic and consequently is affected by smoke. To be fair to the Heritage there is a smoking ban in enclosed dining areas, however, in the "al fresco" garden dining area of the Mango Tree restaurant this is unfortunately not implemented. Maybe a designated smoking area could be introduced?
Not a direct issue for the Heritage team, however, we would mention that we (and we were not alone) did suffer (in varying degrees of severity) from "Indian tummy" during our holiday. Therefore, we would suggest that anyone planning to holiday in India research and take appropriate medication to alleviate these very unpleasant symptoms.
So, in summary a fantastic great value holiday at a wonderful resort. Which was staffed by polite, helpful and good natured people. Where the food was exceptional. Just a few remedial actions to be made to make it perfect.