ITC Grand Goa Resort & Spa - Member ITC Hotels Group

The sales and reservation team were superlative. The rooms are superb, we were upgraded to the pool side rooms albeit noisy but tolerable. The lagoon view rooms are quieter. I have yet to come across such courteous house keep staff. They were splendid.

One is welcome by a horde of guest in the lobby, milieu of hotel staff and all scrambling all over the reception area looking officious but was not clear if they were all able to enhance the efficacy of customer satisfaction despite the flurry of activity. This is not a welcome site and I could not help thinking how long will it take us to land in our designated room. Infact my impatience didn't allow meto sit silently and wait for my turn as I was sure that I may just be waiting there for hours. So after a wait of nearly 15 minutes we managed to capture the attention of one member of the front office. She informed us that we had booked a room with 2 separate beds which ofcourse was not case but I had no proof to reiterate the claim so asked her give us a room with queen size bed. Unfortunately she gave us a room on ground floor whereas we had booked 3 months in advance asking for rooms @ the higher floor. Anyways, we decided to compromise and landed up in room. As expected not much in terms of view of beach etc. That was not end of story. There was welcome letter for another guest sitting pretty on the study table and further on we had a person come to door with another welcome letter. Both didn't belong to us. This speaks millions about the confusion @ the front desk we encountered. Horrific!!! They really need get act together quickly. Nevertheless, full marks for food and hospitality. Kudos to the F & B team. Indeed a great job and crowd management par excellence.Food reviews given separately to ensure full justice Rest the pictures speaks for themselves.

My daughter and I are staying at ITC grand Goa for 3 nights and 4 days. This evening we decided to partake dinner at Kebabs and Curries as the waft emanating from that restaurant the day before compelled us to try it out. Saumya was very attentive and suggested some excellent dishes that we partook of. We were absolutely floored by the sheer inventiveness of the kebabs that was so lightly prepared and had the most fantabulous taste. The warqui paratha too was really flaky and light. My daughter was in 7th heaven and actually said thats she would like to kidnap the entire chefs team to Paris with her. The culinary expertise of entire team of Chef Prakash Suman, Bhopal, Nitesh, Mondal & Parminder would definitely have guests returning back to Kebabs and Curries for more. Thank you team for a lovely meal and look forward to dining with you again.

Stay date: 9th to 12th august 2019 Room nos: 103, 105 and 107 No of ppl: 6 adults and 6 kids all below 5 yrs of age Good points: Good property (have stayed here before...earlier owned by park hyatt)..but needs renovations Room service prompt and good Good swimming pool Beach clean and safe with good security as there were high tides Kids club nice and equipped with good activities Bad points: One of the biggest disappointment was buffet area( we had all meals included package) We are strictly vegetarians...all of us...but the buffet was all mixed with veg and non veg dishes side by side...ppl using same spoon to take veg and non veg dishes..which i saw in front of me...after complaining they got us fresh food from the kitchen directly..but it was very annoying to see..after complaining they made veg and non veg counter separate..but that was just for a day...3rd day of stay mixed again...first day of lunch they blatantly refused to provide chapatis and jain food for kids...saying they have no dough!!!..after complaining they provided chapatis next day.. Staff cannot handle a lot of people together...ordered garlic naan 4 times and waited 1 hour..but didnt get...when asked for jain upma..they said semolina is over, parathas cant be made in evenings, such stupid excuses...food was a let down...same old boring menu...daily.....all are always confused...but second day of stay gave good service after complaining...u need to keep separate veg and non veg sections completely...be kid friendly... Buggy service sucks... Food wise major let down

ITC Grand Excellent Property. Fun loving team, super hospitality. Pool Bar cant forget Rishab, Freston, Chetan, Ben, Mohit, Jarju & The Only Lady Florin. Good luck guys till we see you again for our next holiday.