Keys Select Ronil Resort

I did not like the experience of the Hotel at all. I had booked 2 Keys Room in the hotel. The front desk manager sends an email to check the arrival time at the hotel and upon reaching the hotel at 1pm there is only one room ready for check in out of the 2. The check for the other room was provided at 3pm. None of my family members liked the rooms so I requested to change the room or upgrade. The alternate rooms shown to me was a complete mess with the Television missing and the cabinet lying on the floor with no Air conditioning. They told me that they will get it ready for me. I denied that room as it took them 2 hours to clean a already ready room which was checked out by someone else. God know how many days would it take them to clear the mess at that alternate room shown to me. Rooms were very small. In spite of pre informing them that I was there at the hotel to celebrate a special occasion there were no arrangements, no enquiries if I need something. The staff is very cold. I did not find any helpfulness from any staff. The buffet breakfast was also okay and nothing exciting to look for.

Well have stayed @ Ronils before as well but this time the experience was so unexpected that I don't think will stay/recommend anybody in future. It looks like the property hasn't upgraded or maintained itself over years. The furniture, paint, bathrooms.. all looks the same old way. Everything is just very old. The surrounding is so dirty at the back rooms "G-J blocks". needs HIGH Up-gradation. Planned for three nights but than shifted after the first itself. Apart from that the laundry & in-house dining charges were rocket high.

We Booke this hotel as we were returning customers having stayed here 4 years ago. On this visit we arrived late at night and were put into ground floor rooms at the back of V block. The first thing we noticed was the noise from a. Generator at the rear of the rooms. We immediately asked for a move and were put onto the top floor at the front. The room we got was so dirty I would not have let an animal stay there. I immediacy contacted the rep who started that we would get moved again the following morning. The room we eventually stayed in was OK but still quite poorly maintained. The basic cleansing was ok but is definitely not a hotel that I will be returning to.

Central reservation team , responded to my chat and called me too. resolved the issue on re invoicing. I am impressed when some one responds to you post stay and closes it. thanks Sakshi- who attended my query.

The location is excellent - you are near almost everything ! The road outside is very busy but inside the resort is quiet and peaceful. It is very popular for families . The food is average - the staff friendly and courteous. For the price-it is good value for money .