Keys Select Ronil Resort

Well have stayed @ Ronils before as well but this time the experience was so unexpected that I don't think will stay/recommend anybody in future. It looks like the property hasn't upgraded or maintained itself over years. The furniture, paint, bathrooms.. all looks the same old way. Everything is just very old. The surrounding is so dirty at the back rooms "G-J blocks". needs HIGH Up-gradation. Planned for three nights but than shifted after the first itself. Apart from that the laundry & in-house dining charges were rocket high.

We Booke this hotel as we were returning customers having stayed here 4 years ago. On this visit we arrived late at night and were put into ground floor rooms at the back of V block. The first thing we noticed was the noise from a. Generator at the rear of the rooms. We immediately asked for a move and were put onto the top floor at the front. The room we got was so dirty I would not have let an animal stay there. I immediacy contacted the rep who started that we would get moved again the following morning. The room we eventually stayed in was OK but still quite poorly maintained. The basic cleansing was ok but is definitely not a hotel that I will be returning to.

Central reservation team , responded to my chat and called me too. resolved the issue on re invoicing. I am impressed when some one responds to you post stay and closes it. thanks Sakshi- who attended my query.

The location is excellent - you are near almost everything ! The road outside is very busy but inside the resort is quiet and peaceful. It is very popular for families . The food is average - the staff friendly and courteous. For the price-it is good value for money .

Should have known from the beginning. I attempted to contact the hotel prior to arrival to confirm we had a twin room. I tried via Booking.com who we had booked with and directly on email. No response to either. We arrived and were shown to a room. The balcony overlooked the hotel rubbish dump. Said this wasn't acceptable. We were told we could change rooms for 25. We paid the money and were given another room on a higher floor facing the other direction overlooking the small second pool and the back of the dining room. There was a huge air-conditioning unit opposite which was very loud. The room was small and cramped with two beds pushed together but no space to separate them. The furniture was, cheap, old and shabby. There were 3 sockets in the room. Two being used by the kettle and TV. The other directly above the bed. The bathroom was a disgrace, dark with one dim light. Paint on the walls blistering and damp patches. Light switch was loose. Filthy extractor fan. We had booked for 7 nights but decided the conditions were totally unacceptable and decided to check out after 1 night. We found another hotel and left. The hotel refused to issue a refund to us or to Booking.com when they contacted the hotel. Advertised as 4 star I would rate it at 2 star at best