I was here for one week .My exp. in this hotel is very bad but at the same time there is some good things in this hotel that is location of this place.
1.Rest. and all other main destinations are near by and you can go to a near by beach in 5 mins walk.
2. you can take the bike from the security and that guy is really nice.
1. There was one guy from reception named john, he does not know manner how to talk to guest. I don't know how come a hotel can have some staffs like this. Your holiday will be spoiled if you talk to that guy also. That was the worst service experience I ever had in my life.
2. Food is very expensive in the below rest. but the food quality is not that good.
3. you have to inform reception for room cleaning (it should be daily without guest's notice).
Overall I don't recommend this hotel just because the service factor. Better choose some other hotel which is giving better service.
Nice resort on calangute. Located on main street , approx 3 km from beach. Staff is good , rooms spacious, pool and gym ok, complimentary breakfast was nice.scooty and cars are easily available just outside resort. Nearby market is also good and many dining places are in nearby vicinity.
Excellent property , it has courteous and very helpful staff, delicious cuisines and walking distance to beach. nice restaurant. Rooms are quiet spacious with balconies. What else would you desire for a vacation. it has become one of my fav. property now.
Where to start? If you are an English couple/family DO NOT USE THIS HOTEL!! Get a tent and head to beach, you'd have more enjoyment and save alot of money! They show no attention to anybody but Indians in this hotel and we fully experienced over the Indian bank holiday/Election weekend.
We arrived between 2-3am and were greeted with a tired but friendly man in reception. We were told our room wasn't so they were giving us the 'Superior' room (as if he was doing us a great honour) when i questioned that we had actually paid for a Superior room he backtracked and claimed the room was actually a 'Deluxe'.
Tired after a long flight we took the room, pleasantly surprised very big room, right at front of hotel so noise of the constantly 'beep' 'horn' from outside traffic was very noticeable. They offered to move us the following day while we were out of the room which we agreed, baring in mind we hadn't actually seen the room we were moving too.
So we arrived back, room was alot smaller compared to what we had, but we didn't have any traffic noise so we was happy with that and decided not to say anything. However we did question the house keeping manager which room this was and she had absolutely no clue whatsoever either.
I'm Type 1 diabetic and the risk of having a hypo if my sugar levels drop low enough can be serious (Hypoglycaemia) so we popped to the local Newtons to get a few sugary sweets and energy drinks to pop in the fridge just in case. The same evening we were struggling to sleep as they only provide 1 pillow per person per room so we called reception to ask for a couple of extra pillows who rudely replied "No as you bringing outside goods into room" (Referring to the sugary drinks for the type 1 diabetes...) Explained to reception why and they refused. Left it a day considering the hotel only provide two glasses, and a kettle and a few teabags (no catering whatsoever) we didn't see this as a problem. Eventually after more arguing we got two extra pillows (I mean seriously you'd have thought we were asking for a penthouse suite upgrade)
Asked for the room to be cleaned (First time) when we came back to the room we had no toilet roll, and the floor was covered in sand considering we hadn't even been to the beach yet too which is odd. Ended up buying our own toilet rolls and using their towels as floor mats as they couldn't do a simple task of sweeping a floor.
I had dental surgery while i was there and was pretty much bed bound for the day after the anaesthetic my mother who was on holiday in same area come to visit me. Hotel staff chased her through reception(a 53 year old lady, who looks innocent as) demanding they see her visa and refusing her entry to see me. (After alot of arguing they allowed her to come to my room) My parents are regular visitors of India(Goa) and have never been treated like this in the 8 years they've been coming.
(Mr Guru stated this was because there was a big fight previously in the hotel which wasn't mentioned anywhere in the advert i'd seen.)
Our trip was over the Indian bank holiday, so the hotel was crammed with Indians enjoying their bank holiday, there were mattresses all over the hotel stacked up outside rooms, where they were cramming as nanny people into rooms as they possibly could.
Another day, Another request to clean our room, we asked for them to clean the room due to having blood on the sheets we came back after a day fishing trip to find that the house keeping boy had just turned the sheets over to hide the blood, stains. This was the last straw for us so we called reception and asked for the manager. Reception said they would send the manager up shortly.
Few minutes later... Room cleaner Arrives.. Asked him if he was the manager "No" Asked him to get the Hotel Manager/Owner 10 minutes later a Women come to the door and asked if she was the manager "No - House Keeping Manager" Not sure if this is a ploy or just a language barrier but explained to her and showed her the sheets, explained about how nothing is being cleaned, the room is filthy, and we are not happy. Demanded for Owner to come to our room (Mr Guru) Finally arrives...
Showed Mr Guru the room, personally think he was more embarrassed than anything as he could tell the room was filthy, He apologised and asked how many pillows we needed and if we wanted more toilet rolls. Obviously we didn't need either as we had already got extra pillows, and bought our own toilet rolls. Asked him if he would sleep in this room which isn't clean, no he wouldn't. So why would he allow his customers too? He couldn't be more eager to leave the scene to which he did, but assured us we wouldn't have any more problems.
Two days later, my partner wanted to make life eaiser for the room cleaners, so stripped the bedding and duvets to find the duvet covered in what i can only describe as the after events of having one hell of a "Delhi Belly" (See Pictures, if your eating maybe skip the pics) We didn't want to cause a scene again so simply gave the girl at reception the key to our room and told her we needed the DUVET Changing as it is FILTHY anyway, it wasn't changed and we lost the will to argue with this dismal disappointing hotel. We are in process of arguing with MakeMyTrip for refund as we have had nothing but problems with this hotel. Asked hotel for a refund 5 days into our 14 day stay and they refused so we were unable to move hotels.
What is it with the Indian guests spitting everywhere? WE even caught one Indian guest spitting in the lift, outside while having alcoholic drinks served by the waiters in kitchen at 11.30pm on a supposedly dry day (Elections)
Other parts of the hotels : Majority of staff are depressed as anything and seem like they don't actually want to be there.
The pool doesn't see any daylight (Surrounded by buildings so it is like ice cold)
Buffet/Breakfast well if you don't like curry for breakfast and fancy some stale cornflakes or coco flakes then your in luck. Worst choice of breakfast ever we only bothered eating their twice as we left too early for trips to go out and eat.
Had a wonderful stay at the hotel. Perfect for a family stay with kids. Good & Clean Beach just a 10 minute walk in the opposite lane. Special appreciation to PRASAD (F&B Manager) for serving us with good tasty food at all times. ThanQ Team Le Seasons...