Nagoa Grande Hotel

I found our room to be very clean and well furnished. The balcony was a great place to relax. The room service was good. The only thing they need to improve is have more bath towels in the bathroom. The pool was very well maintained.

Considering this hotel's supposedly a 4-star property, below's a comprehensive run-down on what aligns vs. what does not... ======================================================================================================================================================================= ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- SUMMARY: This hotel's value-for-money and worth staying during off-peak only. At tariffs hovering in the 7 - 10k range during peak, you could look at more value-accruing options. That said, for off-peak, IT INDEED OFFERS COMPELLING VALUE FOR OFF-PEAK SEASON AND WE WERE OVERALL, VERY SATISFIED WITH OUR EXPERIENCE. Our actual stay was for 07 nights because we had extended - first due to ticketing issues and the second due to GOSIG (greed-to-overstay-in-Goa) ;p ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- A) STAFF: +i) [Competencies]: Friendly, courteous and adequate; -i) [Skills]: The Front-office staff I feel have a need to undergo soft skills (re)training especially when it comes to customer-engagement + sartorial nitty-gritties. You need to both look smart & work smart! ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- B) ROOM: +i) [Room]:Spacious (bottom-of-the-list "Superior Room"'s 14' x 12', excluding balcony, corridor & bath), very well appointed; -i) [Room]: No negative. +i) [Bathroom]: Spacious & well-appointed with concave shaving mirros, 110v socket, rain shower, hand-shower, an intercom & good quality toiletteries. The water V-P-Q (volume-pressure-quality) is excellent and top-line "Grohe" & "Jaquar" branded fittings ensure long-life & dependability. One guest review which spoke of non- availability of "separate hot N cold water" is completely ill-placed because there's a mixer to ensure optimum customization of the water temperature... By the way, they use solar heaters, & @ ~60% occupancy during our stay, they worked perfect. -i) [Bathroom]: Slippery granite tiles COULD BE a potential disaster especially for aged guests... This is the most deplorable aspect of this hotel perhaps; +i) [In-room Furniture/Amenities]: You get 01 work table-N-chair, 01 coffee table with 02 chairs, an UNSTOCKED mini fridge enclosed in a spacious cabin, a generous wardrobe with hangars, 02 bed-side cabinets, 01 outdoor table with 02 chairs for the balcony and a 6' bed with spring mattress + good quality bed-linen - all furniture's of good quality solid wood and not MDF; -i) [In-room Furniture/Amenities]: Furniture all across the hotel need a lick of varnish!; +ii) [In-room Furniture/Amenities]: The aircon's the best you can get in India - "O-General"; -ii) [In-room Furniture/Amenities]: Being of solid wood, pieces are heavy and it's very embarrassing to hear the grind of chair-legs just about anywhere when you push/pull... Good quality leg-shoes should do the job (?!); -iii) [In-room Furniture/Amenities]: The bed & spring mattress are not exactly for honeymooners if you know what I mean... They tend to give out signs unless used a bit carefully! MAYBE, a heavier/sturdier bed might help. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- C) FOOD: +i) [F&B Menu]:Good taste, generous portions and stock menues spanning Indian, Continental, Oriental & Goan in addition to a stock bar-menu; -i) [F&B Menu]: Need to pre-check for for seasonal price-variations w.s.r.t. seafood items... To me, this seemed illogical given that at comparable restaurants outside, same/similar food was available at pricing AT PAR with the hotel's listed pricing. My logic: Seafood is sourced locally after all!!; +ii) [F&B Menu]: If your room package has complimentary breakfast, then good taste, generous variety (7+ items) and a daily changing buffet spread ensures a very satisfying kick-start to your day; -ii) [F&B Menu]: For vast majority of non-Indians and a few rare breed Indians like me, cold-cuts make for a very welcome inclusion in breakfast buffets... Maybe, these could be considered, no doubt, entirely subject to average guest profiles; +i) [F&B Service]: Courtesy, speed and friendly guidance ensures you get a service-level to your expectations with some level of menu-customization to suit your taste preferences; -i) [F&B Service]: None; +i) [F&B Infrastructure]: Factoring this 65-room hotel's total landsite area, the available 02 restaurants + a 24-hour room service ensures satisfaction across different appeals to discerning guests; -i) [F&B Infrastructure]: On lean days, they may keep airconditioning volume in restaurants calibrated... You just need to tell them. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- D) PARKING: +i) You don't even remotely need valet parking here! (I leave the essence of interpretation to the reader... If not, read the next line); -i) For a 65-room property, space enough for about 10 cars (including the perennially parked in-station cabs) and that too, on rather restricted "maneouvouring real- estate" is absolutely ridiculous; -ii) Since the property's bang on a curving road, concave safety mirrors on either side of the road are a must since there's almost a half-second blind spot when you exit the hotel, which can potentially, result in a traffic accident! ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- E) GUEST AMENITIES: +i) We did not use the Spa, but as goes the swimming pool, it's ~(35' x 15' x 4.5', zero slope) with supposedly continuous filtration system that's overlooked by lush-green, very well maintained gardens; -i) Believe it or not, but they just don't have a pool desk!!!!; +ii) There's Wi-Fi, but BY CHANCE, it was down during our entire stay... Issues from the service provider end as the staff put it across to us; In it's absence, I was given gratis access to the office to acess the internet when I needed it badly; -ii) I do NOT quite agree that a hotel with a 4-star rating can afford to wait-N-watch glitches being patched by the service provider... They DEFINITELY NEED TO GET GOING AND FIND A SOLUTION FROM WHEREVER FEASIBLE FOR Wi-Fi!! +iii) There's carroms, billards and gym should you be interested; -iii) Basics of basics like providing swimming gear (caps, swimwear, goggles) + strict implementation of rules is completely absent with the result that idiotic guests think nothing about getting in without a pre-shower and in case of ladies, even without caps!!!! We saw even bigger morons who never hesitated to dive in a 4.5 foot constant depth pool. WHOSE RESPONSIBILITY ARE THESE LACK OF ETTIQUETTES?!?!?!; -iv) A 4-star should have a well-lit pool to facilitate night-time swimming... The lightings there, but obviously not enough for swimming. -v) YOU JUST CANNOT CHARGE FOR Wi-Fi in a 4-star property... To explicitly say that it's chargeable is proposterous! ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- STAFF MENTIONS: 1. Parab (F.O.M.) - coordinated action agenda for our requests... I would recommend that he ensures greater cohesiveness in his interactions + request implementations 2. Sandeep - ensured our concerns were addressed, albeit, late but effectively... It was his intervention that got things finally off the ground 3. Michelle (F.O.E.) - offered us some very useful & friendly tourism guidance 4. Rishula (F.O.E.) - managed room billing 5. Rianna (reservations) - managed my booking, but I can't really say the addressal was effective or to our expectations w.s.r.t. timely communication 6. Suraj (bell desk) - was helpful, smiling and ever-courteous 5. Madhu (house-keeper) - efficient worker & charmed us with his highly creative decorations of bath towels - a different towel-fold design each day was very welcome! 6. Restaurant staff - I do not know their names, but all of them were courteous and helpful. Hope the above helps! Cheers! TR

the hotel is okay for short stays, aircon needs service full of dust