Firstly the service was excellent. Great front desk and housekeeping team was excellent. However what let the hotel down was the tired and low maintained rooms. I had cracks in the tiles in my room and the shower curtain was black and stained (photo). Some of the lights didnt work nor did the fridge. Based on this I felt the hotel was too expensive as a room at the nearby Ibis was the same price but much better condition. The hotel had mostly local Indian guests which was represented in the breakfast buffet. Once again I have to make a special mention of reception team who were outstanding.

So this was my 4th visit to neelams the grand and was again staying for long 10 days. back in 2015 i stayed for the first time and that time it was ok again in December 2015 i went back and stayed for 10 days than again in 2016 and now in 2018 December and by now this hotel has turned into a pathetic properly, initially we were given a pathetic room that was smelling with sticky floor. the bathrooms were also not clean and it was smelling as if it wasn't cleaned properly from days. we requested 10 times each day to change the rooms but manager didn't helped us and on 4th day when we asked for the money refund than he gave us a different room and that too was in pathetic condition. they are charging the money equivalent to 4 star hotel and giving the services and room quality of 2* . i ordered 2 boiled eggs for which they have charged me 200 rs ? i mean even 5 stars wont charge this much. i was a long term customer of them and have sent many many people to their hotel but now i will never ever repeat this mistake and myself will also never visit this crappy old hotel. this place is not even worth 1000 rs per day. sorry neelams you loose your very old client due to your pathetic hotel condition and attitude.

We visited Neelam's the Grand from Dec 25th to Dec 29th 2018. We had booked a deluxe room and were given room G 19. The room was on the top floor and overlooking the road on one side and the backside of the hotel from the other view. We were not too disturbed by any traffic noise due to the room being road facing. Check in: The check in was smooth and took us all of 5 minutes. We were asked on check in on what would be our preference for a drop time to airport on check out (we later realised that our booking had a free (on sharing basis) pick up and airport drop. Request travellers to check and avail of this facility) The room: The room was spacious with regular features viz. TV, fridge, coffee maker etc. Bathroom was also adequate with a dryer provided Room service: We used this extensively for our son (2 years old) to order for khichadi and other stuff and the service was prompt. While travelling the hotel used to provide us with paper plates and plastic spoons to help us with feeding our son which was well appreciated. The menu for in room and the pool side restaurant was also very reasonably priced (a surprise to us!) and not the fleecing variety 20% mark up on from other restaurants Food: The breakfast was adequate with good options for both veg (chole baturas, puri subji, dosa counter, idli/vadas etc.) and non veg (omlette counter, boiled eggs, sausages, chicken salami etc.) along with cornflakes, milk, tea, coffee and juices The restaurant food was also good with us trying out the prawn curry rice, biryani, brownie & apple pie with ice cream & chocolate sauce etc. and all were quite appetising. The staff at the poolside restaurant was also very friendly and good with suggesting what food to eat Pool: The pool was well maintained and clean. There were poolside trainers who also ensured that guests did not enter the pool without a shower and with proper costumes (ensuring a good hygiene at all times). There were poolside lounge chairs and towels available as required Spa: There was a kerala ayurvedic spa where we went for both full body spa as well as a specific shoulder massage for myself and it was very good and at very reasonable rates Housekeeping: Special mention for the folks at HK who did a terrific job of keeping the rooms clean and sand free (given the number of times we went to the beach) All in all a very good stay and would highly recommend this to other travellers visiting North Goa, especially given its close proximity to both the Calangute and Baga beaches

From the start the front of house staff were pleasant and helpful. Our room was average & in need of a general refurbishment, however it was clean and covered out needs. The view from our room was not the best - however it must be said that the front of house staff were very willing to change our room to a better one if we were staying a further night. The pool was spotless- a feature not used by the local guests. Breakfast was included in the price of our room and was excellent with a great choice of local buffet breakfast choices. The vast majority of guests in the hotel were groups of local men, if this is not intimidating to you then this is the hotel for you. If however you are a single female, or like us two females traveling together it was a somewhat intimidating experience. The hotel organised our taxi to our next destination and returned property to us that we had left in our room.

Travel planned from around 5 months in advance, we had booked neelam the grands on a recommendation of a friend. We reached goa on 16th morning and for the check in at 12pm. So far so good. Day 1 Lunch at pan restaurant in neelam the grands. - when we entered we had to look for the staff who was sitting in the kitchen watching videos. After we placed the order the food came after 30 mins and the breads we're soggy already. When asked the staff to pls make it crisp he replied to us... Can't do it sir sorry. We were shocked to hear this out and just finished our lunch n decided that it was our last meal at the hotel. Also the buffet on the ground level has no spread at all. Day 2 Ordered tea in the rooms and to no surprise it was cold to which the answer if the bellboy was pata nai mujhe sir. So we thought may be it woukdve for cold coming from ground floor to 2nd floor, so we went down at the poolside near the kitchen and reordered tea. But guess what cold again. And this time the staff had no answer to our question. Day 3 Same old story of pathetic room service. No staff was kind or indeed bothered as they were only bothered about a big group that was staying in the hotel. Day 4 - check out On day 3 night we went at the reception and asked the receptionist to arrange a cab for us for a drop to madgao station at 7 am. We were shocked to hell when we heard that they will not provide it as their transport manager Mr. Dharne doesn't provides car before 9 am. On speaking to Mr. Dharne personally we got an answer 'bahar taxi dekhlo, main nai bhejunga' we had rush outside and search for a cab. We paid 500 extra to the cab guy and got a drop to the station. Notes- Customer service - 0 Food - 0 Staff - 0 Attitude - 0 Only thing good was the location of the hotel which was in calangute. But I'm sure we can find better hotels.