DUK Source Code
Tue, 29 Jan – Wed, 30 Jan (1 Night) | 1 Room | 1 Guest
DUK Source Code
Terrible Experience: Was denied a stay at the hotel as they did not have accomodation. Travel guru confirmed the booking on 17th. However on reaching the hotel on 19th Sept, they showed a letter that they happened to send to travelguru showing their inability to accomodate and asked to check with travelguru. Had to move to a different hotel. Put up a request id 35033 to travel guru for refund of amount deducted for the above stay request.
Hotel is located at very nice place. Initially, i was given a room which was smelly and in the back side of Hotel, however after a short discussion, another room was provided with ample sunlight in the morning. Cafeteria guys are very promising and accomodating. Chef is very soft spoken and open to ideas. Overall Good place to Stay.
hotel is nicely located near to the the calangute beach.but it misses the energy.i had to pay 1000 rs. extra when i had check out after 1 hour delay. please note check out time is 10. am. not 12 pm. the staff could have been more curtious. at same price range ,better opions are available in goa. does not offer value for money.
The stay at the hotel was enjoyable. The restaurant should upgrade their menu with more variety of food.
I feel that, I was overcharged for the overall facilities at the hotel which was average. I should say that the pool at the hotel is good. There is some construction work hapening towards the front of the hotel, so the ambience is a bit disturbed.
The hotel is ideally located and beaches like Baga, Calangute and Candolim were close by. The swimming pool is really beautiful with the poolside bar. Water in the pool is extremely clean too. Rooms are good but their problem is delayed room service.
Very good service provided, we enjoyed our stay and looking forward to recommend same property to our known ones.
Enjoyed our stay. What a great hotel. Good for family stay...safe and secure.
Staff people are good but were not so fast. We used the swimming pool in the hotel and enjoyed very much. The entrance of the hotel was small.
We really enjoyed every bit of our trip. Thank you!
The hotel is in the perfect location near to beach. Very good hotel sevice. Specially the food. I give 5 star ranking to food of this hotel. From all the market the food of this hotel is good.
Guests should be made aware that there is no bar in the hotel and only a temporary reception while additional capacity is being added to the hotel. It is also more than 500 metres to the beach - more like 1 kilometre!
Rooms were not so good of the hotel. The food was not good and serving style too was not good. The hotel is located in a a very shady area, so I did not like it.
Should have kept the room clean. Fine service, when call for anything they are quick to answer.
Staff are good. Swimming pool was nice. Service was good. Room was also perfect. We will recommend to our friends.
Stay was good but the service was very slow of the hotel staff. Sameer Lalwani
It was our long stay in hotel Neelam's The Grand. All meals, airport transfer were included in our package. Staff are good. Service was good. Room was also perfect. Swimming pool was nice.
Hotel has a swimming pool. They had a huge group present so it was very crowded near the swimming pool. Rooms were not so well maintained. The staff were co-operative and helpful. Food was pretty average.
We booked a 3 nights package in this property. Its an excellent property with good location & service. Only drawback was no discotheque or any sort of entertainment provided.
Our one night stay was excellent in Neelam's. Beautiful property, great exterior, lift works fine. Superior room was lovely, spotless with good bedding, also with fresh and good quality of bed sheets. Buffet breakfast was great. Swimming pool was clean. Nothing to complain about. We got more that what we expected. Value for Money. Overall, we enjoyed our stay throughly.
UPS: The best thing about Neelam's is its location near Calangute & Baga Beach, which are good beaches in North Goa. The beds and wash rooms are good, the staff is courteous, and they even helped me in hiring local conveyance. Not many Indians like to use the well-maintained swimming pool, which was occupied by foreigners staying in this hotel. The hotel itself arranged for sightseeing buses to North Goa & South Goa, which were reasonably priced and helpful for new travellers. DOWNS: For vegetarians, it is advisable to eat outside, though their breakfast is good. The games (carrom, table-tennis etc) are not allowed to be played between 8 pm and 8 am,nor you can use the swimming pool during this period. During our stay, the cable service was awful. We stayed on the 3rd floor, but the lift went bad twice, so we had to use the staircase. Overall, hotel is clean & well-maintained, though a little expensive.
Very good hotel, but service was extremly slow. Also ensure you book a room that is facing the swimming pool as the other rooms have a very poor view.
The room was spacious with comfortable bed. The food was fabulous in taste. The beach was very closely located.
The beach close to hotel. Room was decent well maintained. Staffs were courteous and polite. We enjoyed the table tennis game sometimes. The quality of food was very good in taste.
The location was close to the beach. Except the room service everything else was up to the mark. The food was delicious. The room was clean and well kept. I will surely visit this hotel again.
It was not upto the 4* property. Room service was pathetic, it took much more than expected time. We asked for the towels for the second time, they said they cant give more than one towel in a day? The quality of the superior room wasnt good. Overall, the experience was bad.
It was a grand property. The ambiance was very relaxing. The staff was supportive. The service was undoubtedly the best. The food was also well prepared. The room was very clean and spacious. The only drawback was this hotel was far from the sea about 15 minutes walking distance.
It was exotic place. The surrounding was really happening. The room was royal with clean bathroom. The staff was courteous. The reception guided me a lot. The service was instant. The food was awesome. The nearby beach was full of fun. I will keep on coming back to this sweet property.
Pros: 1.prompt airport pickup & drop. 2.Convenient Location. 3.Excellent guest relations person very helpful & courteous. 4. Room would have been okay but for the reasons given below. Cons: 1. We were in D-12 which overlooks what is basically a pantry junk area or something. 2.The other building partially blocks D12 & all of D11- I know I should restrict to D 12 but this is a fact & the same would go for the rooms directly above these. Asked for a room change but this was only on the 3rd floor & there is no lift for the block. 3.Guest entrance to the D block tends to be dirty because of the staff dining on the ground floor. Other blocks appear to be cleaner. Apart from the above all in all a pleasant stay.
The staff was jolly. They helped me throughout the stay. The location was very close to the beach. The food was special. The non-veg food was mouth watering. The room was well maintained with all the facilities. The ambiance was lively. It was a good place to chill out.
Since it was nearby the beach with an exotic view I didn't focused on the other things seriously but still the room quality was not up to the standard and food arrangement could have been better. The staff was friendly with the positive attitude. It was a good place to spend vacation.
The beach was 10 to 15 minutes at a walking distance from the hotel. Staff are prompt and quick in their service. The pool was clean so I used the pool as well. The room alloted to me was excellent in looking. Food was amazing in taste.
The hotel was perfectly situated nearby the beach and the view of sunrise and sunset was special one. The room was fresh and full of facilities. The staff was active and always willing to help. The food was spicy and I enjoyed the sea food a lot.
My stay was fine in this hotel. The property has a very good ambiance, suitable for a vacation stay. My room, service & food served were up to mark. The only thing inconvenient was the airport transfer which were constrained for particular timings only. I found it to be an above average property.
My experience was bad with this hotel. The management was pathetic. You have to remind the room service at least 3-4 times in all the occasion. The food quality too was bad, there were very few options available. On our departure no one bothered to help us carry our baggages. Also the airport transfers happen on particular timings. I won't recommend this hotel to anyone.
Our 3 nights stay in Neelam's The Grand was pretty good. Standard room was comfortable, clean and we dint had any issues but the food options were limited esp Indian cousin, they are much into European food. Otherwise all the staff were helpful and friendly. Overall good deal and could be recommended for others (minus food part).
I stayed in superior room it was well furnished with modern interiors. People are good always ready for any help. I had all my meals it was delicious in taste. Beach was close to hotel. I had used swimming pool it was clean.
The hotel is located very close to the beach. We had a convenient stay in this property. There were no complaints with the management. Our room was spacious, the room service did a good job. Also the food served was of good quality. We would definitely recommend this hotel.
The location was nearby the beach so it was quite enjoyable. The room was also well maintained and big in size. The room service was also prompt and staff was friendly. We didn't take any food in the hotel but we were extremely happy with the overall arrangements.
The room arrangement was superb and service was quick. The staff was attentive and always keen to serve. The location was amazing as it was close to the beach and their food facility was also decent. I will definitely recommend this property.
The check in and check out was bit inconvenient as the management was not so proper. Otherwise I like the overall arrangement. The room quality and service was sufficient and food was also desirable. The property was close to the calangute beach so it was an added benefit.
Overall it was nice experience.
Hotel is located 10 minutes walkable distance from the beach. Our room was fabulous with all the facilities. Room service were efficient. Also the food served was up to the mark. We had used swimming pool, it was clean. This is an above average property.
Hotel is located bit far from the beach. Our room was clean and spacious with all the necessities. The room service was efficient. Also the food quality matched our expectations. We have used swimming pool, it was clean. This is a recommendable hotel.
Hotel is located very close to the beach. Our room was clean and neat with all the necessities. Staff were friendly and courteous. We had breakfast in the restaurant, it was good in taste. Altogether this is an above average property.
Superior Rooms are excellent. Service and food quality was great. Overall, it was a worthy experience.
The housekeeping & the upkeep should have been better. The food options are ok-ok kind. Otherwise it has an advantage of location, the beach being close.
It was an excellent property. The room was glorious and location was great. It was very close to the calangute beach and service was also prompt. The food was excellent and quite homely. I like this hotel so much that I extended my stay for four more days.
Very good hotel with a nice swimming pool and massage center. Was quite crowded tho maybe becoz of the popularity and the proximity with calangute beach, tito's etc. The rooms are of good quality and room service is good. However when I called them for a toothpaste they didn't provide that. I had to go out to a shop outside to get that. Breakfast was almost all Indian cuisine and no corn flakes available. The dining area is full of house fly's though the place looks clean. The in house bar doesn't have too many options and closes around 10pm. But we enjoyed the stay and all went well.
Room Quality: Excellent. Service Quality: Above average. Dining Quality: Excellent. Cleanliness: Average.
Location was not so attractive as it was 2km away from the beach. Otherwise their arrangement was admirable. Staff was friendly and assisted me promptly. Room was also spacious and fresh. I also took the breakfast and dinner in the hotel and it was delightful. It was a recommendable property for sure.
We are not happy with the food options & there was no room service. If not other things were good.
Hotel is located very close to the beach. Our room was decent with all the facilities. The service provided by the staff was quick and prompt. Only the food was tasteless. It's a nice hotel.
It was a wonderful stay. The room quality and service was excellent. Staff was friendly and I felt quite homely. Food was also fantastic and cleanliness was maintained to the perfection. Location was also gorgeous. We had a great tie over there.
It was a worst experience with this hotel. The beach is very far from the hotel. We stayed in July Bonanza room the cleanliness was missing. Even the room was stinking very badly. The staff member were very slow in their service. We had food in the hotel, it was pathetic in taste. Swimming was also very dirty. We won't recommend this hotel to anyone.
Hotel is located very close to the beach. Our room was clean and neat with all the necessities. The manager of the hotel was very kind and courteous towards the guest. Even the staff was very helpful with friendly nature. Once we had buffey in the hotel, it was average in taste. We would love to visit this place again in future.
Hotel is located 10 minutes walkable distance from beach. Our room was clean and neat with all the facilities. We had food in the restaurant, it was lovely in taste. The service provided by the staff was extremely nice and helpful. We have used swimming pool, it was clean. We did not liked one thing in the hotel that is the bed was not facing the t.v. It's a nice hotel.
Hotel is located in a market place. Even the baga and colongute beach is very close to the hotel. Our room was well equipped with all the necessities. Staff was helpful with friendly nature. We had breakfast in the restaurant, it was amazing in taste. We would definitely recommend this hotel to our friends and relatives.
Hotel is located bit far from the beach. Our room was clean and spacious with all the facilities. The service provided by the staff was quick and prompt. We had all meals in the restaurant, it was awesome in taste. It is worth the money.
Hotel is located just 10 minutes walkable distance from the hotel. Our room was clean and spacious with all the facilities. Staff was efficient and polite towards the guest. We had all meals in the hotel, it was lovely in taste. We had also used the swimming pool but their was lot of chlorine in it. We would love to visit this place once again.
Hotel is located 1km from the beach. Our room was well organised with all the facilities. The food served too was of good quality. The room service were professional too. We would definitely recommend this hotel to my friends and relatives.
Check in and Check Out: After an overnight journey from Pune, we were tired and eager to check in at the earliest. However, we had to wait for 1 hour. I had been to many foreign hotels and in all these places, I got checked in immediately. They really understand our need to check in and relax after long journeys. Rest everything was excellent. The room quality, the service. cleanliness and quality of dining options were true value for money.
Hotel is located 1km from the colongute beach. Our room was well maintained but too small in size. The staff were good in their service. But the food was lovely in taste. It was an above average property.
This hotel is located at a distance of 10 minutes from some of the famous beaches here. The property maintenance is good, our room was nice. There was only one disappointing fact, it so happened that there were 140 guests at the moment, so the restaurant service was a bit of mess. But then this is a decent property to stay in, I don't mind recommending it.
The hotel is clean and spacious. Food is exensive and average. It is around 1 KM from the beach. Good for short term stay.
I think food is bit expensive.
The entrance of the hotel is very effective. When we reached at the hotel they upgrades our room into higher class. That was very nice room. All facilities are provided without any extra charge. LCD TV minibar, hairdreyer, and coffee makers facilities are provided without any cost. I would prefer this hotel for my next visit to Goa.
I will not stay in this hotel in future. The AC was fixed at 23 degree. There was a continuous loud beep sound coming from the smoke detector, which no one attended even after repeated complains. The food spread over dinner/breakfast was limited.
The stay was really fantastic. The room was spacious and the food was very tasty especially the Russian salad and chicken. The only problem was during sight seeing but otherwise there were no problems at all. I will surely visit the same hotel again and will recommend it to my friends and family members.
I booked hotel for 3 days with run of the house room type. I was given a room which was in a building which did not have lift and it was on 3rd floor. Room quality was bad in this room and only view available from this room was a slum, D31 is the room. After I protested I got a good room in 1st floor but it was given only from 2nd night onwards. I really had to explain this story again and again that I cant take stairs. New room was really good with pool facing one. This hotel provides good breakfast. I liked the food here though its expensive. Hotel is close to calangut beach and in good location. Rooms were very clean and furnished with 32 inch LCD TV's in all the rooms. Overall its satisfactory experience except for caution on some bad rooms in this hotel which could be given to you. Rooms in D block with room number X1 where X=1 , 2 or 3 are the worst rooms. Never accept it !!
The hotel is very well located. Staff are helpful. Food is decent. All in all a very good hotel for the price charged.
Hotel is good at the exterior. When about the size of the room the hotel is not that good. Premier suite is not that good : bed is too small and single toilet, 32 inch LCD is the only feature of the room.
I arrived at hotel at 11 AM and didn't have difficulty finding the hotel. It is quite famous and very well located. I was bit tired after 16 hours of journey from Hyderabad. But to my utter dismay, I was told that check in time is 2 PM (while checkout is 10AM). Thankfully after an hour they provided us a room. They upgraded us to a suite (no extra cost). The front room had a nice LCD TV and tea-coffee maker. Bathroom was comparatively small and had no bathtub. Had lunch at hotel restaurant and must say, food was tasty ! Service was also good except waiters confused me on buffet which turned out to be a la carte. I would recommend this hotel to people who want to stay less and move around due to location advantage. But then there is a rider, room service will burn hole in your pocket.
We planned Goa for our second honeymoon and I found lots of options to choose from, later on settled to book Neelam the grand, a 4 star hotel for 3 nights. Location: Its around 15 kms from panjim, at the very entrance of calangute, the most happening beach area. Close to the calangute beach, just 5 minutes walk also close to the shopping area. Baga is another 10 minute walk, we hired a bike and preferred to visit baga than calangute. Heaven for nightspots, also very close to titos and mambos. Hotel: I had asked for pool-facing room avoiding the d-block, thanks to the reviews by the guests who had stayed there. We were upgraded to a suite. The lobby and the entrance is tastefully made, as of a real 4 star, but cant be told same about the suite. A normal sized room is split into a sit-out and a bedroom. The best part was the LCD in the sit out. AC was excellent, so were all the amenities in the bathroom. There was a mini bar with no drinks and a good digital safe. Suite was clean though it fits a 3-star suite. Service was pretty fast but very less to choose from especially if you are a vegetarian. Breakfast was pretty good containing one Indian dish with toasts and coffee/tea. The pool was clean, with a pool bar. We did enjoy a lot of time in the pool. On the 4th day, we were told to check out by 10AM. After an argument, they settled for 12Pm checkout. As we were to leave at 5PM, we left our luggage in the lobby and came back to collect it at 4. One of the front desk staff must learn a bit of manners as when we sat in the lobby to relax for a few minutes and checking our luggage, he made faces as though we were unwanted and using the hotel for free !! Thought of complaining to the management, but let it go. Overall, the stay was satisfactory. Good hotel I can say, Make the choice especially if the offer is good.
The hotel was terrible. The staff, extremely rude and very slack. Room service was horrible. Average time to deliver anything ordered clocked at 3 hours, even if it was just a can of beer. No door mats available. You get one only on request. Average time to get a towel is 1 hour and three calls. We booked for a double bed room. When we reached we found the room had two single beds joined together. When I inquired, I was told thats all you get or pay extra and they will give us better rooms. The pool was dirty and non functional. The poolside view was terrible as it was facing a ditch with water. Please explain to me which 4star hotel in the world changes linen once every three days? This is what I was told at Neelams. Apparently its their policy. This is just unacceptable.
This hotel is a worthy option if you would not like to spend on a 5 star but still spend time at a quality hotel. I have been informed that many Film stars have stayed at Neelams and that just shows that they have the quality and class to make your trip to Goa very comfortable. They have all the basic amenities that you might need with a personal touch to it. They actually get in touch with you on day one to find out if you are doing okay or if something needs to be done. I would really consider this hotel again when I visit Goa later this year.
NTG was a perfect choice on both location and on what it had to offer. My kiddos loved the pool and the buffet breakfast. The staff at the reception, pool, restaurants were ever helpful and made our stay comfortable.
Had bad experience from the moment I checked in. On my query for water kettle first the front desk confirmed that house keeping will send it, later when reminded I was told that someone will get back. When again reminded, I was informed that next day when Front office manager will come on duty than they will take up the matter and revert but No one got back. Water quality in the tap was very bad, it had a peculiar smell - of rusted pipes. Though guest were not allowed to wash cloths & hang them out, many guest had washed their cloths including under garments and were hanging them in the balconies - No one objected. The breakfast menu was very ordinary with hardly any choice or selection.
We had a excellent holiday in this hotel. The breakfast was very good. Hotel staff was very helpful & room service was excellent. Hotel is very comfortable, a 10min walk & we were on the beach. The suite room interior was very good & had 2 LCD TV's. I will definitely recommend this hotel to all the readers.
Hotel is best for residence. The services are really good. Excellent for stay.
The Neelams Grand hotel is a good place to stay.Things are nice all around except for the staff.No one at the front desk knows how to smile and are not eager to help their guests.Most of the time they make you feel unwanted.But who cares.The resort is good and the sea is around 1.2km walk.Go to the sea and enjoy.
I have mixed experiences with my stay. We total 3 families took 3 Premium Suite rooms. The hotel is very popular in Colungute area, so no issue in finding the hotel (+1) No Service men to carry our luggage, so we helped our selves. (-1) Best part of our stay is Food. The food at the hotel is very tasty, awesome food. (+3) Overall I personally dont prefer to stay back in this hotel. But will definitely prefer to try the food.
Pictures looks very attractive, but hotel is very dirty. I have never seen a 4 star hotel so bad. Sofa, bed, bathrooms, table, chair, etc, all are dirty. Geyser doesn't work. Please avoid staying in this hotel. It is not worth spending Rs 200/per night in this hotel.
it was oveall evrg you can say god worth of your money
The size of bedroom is not good,the pool is not clean,people bathing in undergarment(not in costume)the overlook and breakfast quality is EXCELLENT.reception staff is GOOD.
i never book on this hotel future.hotel staff is very stupid.thanks
I really enjoyed the stay there. Nice ambience, Good location Friendly services. I would like to onec again go to the same hotel.
My Plan Me and my wife had plans of travelling through out Goa and not using the hotel only for the night and in between short breaks or a quick shower. Choice of hotel Checked the snaps of the hotel on travelguru and took some opinions of travel gurus. Ultimately zeroed on Hotel Neelams' The Grand. Access Nearest railway station is Thivim. You get fixed rate cabs or autos to reach the hotel which is 22 kms (30mins) from Thivim Rly Stn. Sorrounding Absolutely close to Calangute Beach (10 mins walk) which is supposed to be the Queen of beaches in Goa. 5 mins from Bus Stand and 5 mins from calangute market. Though close to the market, u get in to the lane where the hotel is, u are completely secluded from the crowd and a peaceful place. Hotel Ambience A great reception, great pool area and very nice Sports Bar and Coffee Bar (which is a CCD branch). Rooms Excellent room quality, beautiful environment once u are in the room. Contains LCD TVs, mini bars, TVs each in the hall & bedroom, Huge bathroom with tub, etc. The rooms are as good as a 5 Star could provide. Restaurant Us being veges did not get much options to eat in the inhouse restaurant but u walk 10 mins towards Candolim and u ve loads of pure vegetarian options including a Udipi, a jain closet, etc. Room Service/Hotel Staff Being not in the hotel for a long time we did not have to interact and use much of room service. But how much ever we used, make sure u dont rely on them. The hotel is at a shortage of staff and the existing ones are overworked, so they dont respond that well. Conclusion Choose the hotel in case u plan to roam around, which generally u shd be doing in Goa, and come back to the hotel to take rest and relax. U can get a 5 star hotel experience at rates of a 3 star hotel. Enjoy....
Every thing was just great... the checkout time should be 12 to 12, bit confusing... and uncomfertable as well.
The hotel was good.... but not definitely 4 star as advertised. Good enough to qualify as a 3 star hotel. Hotel staff were courteous, and actually gave me free room upgrade. The hotel is located about 800 meters from the Calungute beach, very convenient. Neelams also has a Cafe Coffee Day....good for a coffee addict like me! They have a good pool as well.... so plan to get into the pool.....and if you are a lady, plan for appropriate costume. Its definitely a good place to be!
My hotel stay was excellent . It was a value for money .However the star rating in more compared to the services offered .The swiming pool was not functional during our stay . However the staff was very courteous .The best part about the hotel is its location .It is very close to almost all the happening places . Overall a good experience
The room was average as the paint from the wall, at some places had came off. Bathroom was is a really bad shape. The drainage was stinking, the shower nozzle not working properly, the door handle was slipped off from inside and the worst part, there wore two separate beds joined together. Not a thing for couples, i guess. The quality of food served in the restaurants is really good. But yet again i failed to understand why excess 44% taxes (12.5+12.5+20)wore charged on every bill??? Thus making it compulsory for us to dine out. But overall a nice place and the hotel can surely make improvements!
I would never recommend this hotel to any one or even make my own reservation henceforth. We couldnt see even a smile on the faces with the people who are sitting in the reception & what customer satisfaction is. They have simply learned a word Sorry. Thats it. Even the Hotel is clean & good, Quality of Service makes the the customer satisfied. There are lots of discrepancies which will make people not to go for this hotel. Check in & Check Out time was different at the time of booking. When booking thru on line, check out time given was 12.00 noon, where as in the welcome letter the check out time mentioned was 10.00 am. I dont know, dont these people know that people would have made their arrangements based on the check out time given at the time of making a reservation. After a long time we planned for a vacation & that too we are fully upset with the services provided. Totally we couldnt enjoy our trip by seeing such a worst customer service & loss of money.
The heritage property was good in almost all respects, except that it would have been wonderful if the property was located closer to the beach. Having said this, I would also like to add that the location of the hotel is very good and is located at a very happening place, close to the most happening beach. You have practically everything close to the hotel. Otherwise, have virtually no complaints, so to say.
The rooms which was provided was definitely not a Premium Suite. There was o cupboard in the Room. Room service was very slow, had to remind thrice on most occasions. In spite of requesting for a Good Room at the time of booking, I was allotted room in the Ground Floor. This room does not deserve the Rent what we have paid. In any 4 Star hotel, at least a Tea/Coffee Ketley are provided in the room which was not there in the room.
Stay was fine and comfortable but rooms are far more costlier when compared with the quality of room that one expects at higher price.
Nice overall stay. We got a nice suite which had good big couches, a small dining table, stocked mini-bar, 40" LCD(although the reception wasn't that good), nice king-size bed. The toilet was nice with a tub & all the add-on stocked up. The service quality is sloppy at times & food choice is limited. The morning breakfast had limited choices, with no juices or fruits. Pool is nice & big & has a shallow kids pool attached. It took ages for the reception to get us the check-out bill. Overall a nice & a memorable experience-
In our experience the value for money was not there. Rooms are certainely over priced. Hotel doesnt provide anything other than stay for free, even to use the GYM there was an extra cost. To use the pool table there was an extra charge. The room quality was very bad, AC were making so much of noise that it was impossible to sleep. Mattress were so hard that we really felt as we are sleeping on the floor. The only thing which I think goes in the favour of the hotel is its location other than this every other service was just like any ordinary/local hotel. I will for sure not going to recommend this hotel to anybody.
Does not meet the 4 star rating provided.
Room - The size of the room, to start with,was quite disappointing to be called a Premium Suite. I wanted a room on the higher floors but was told they don't have any elevator access. Wooden Flooring and large flat screen television was the good part. The bathroom didn't have a bathtub and the flow of water was irregular. Food - The hotel had limited choices for those who didn't want to go for the buffet option. This was especially difficult for my wife as the vegetarian options were almost non existent. Customer Service - I would rate this hotel higher on the service aspect as the staff were very cordial and polite despite my constant endeavors to make their lives miserable !!!! Overall I'll rate this hotel 2.5 out of 5!
The rooms were average and not as shown in the picture on the website. The hotel staff wasn't bothered about the people waiting.
Overall experiance good but guest didn;t get the pool view room hence not happy.
Location was fine and its far from the airport it takes 1 and half hour to reach the hotel from the airport.
Best property in goa....
The hotel is located about 800 meters from the Calungute beach, very convenient. The hotel is located about 15 mins from the Calungute beach, very convenient. But the staff was rude. This property is suitable for family visit & also for business travelers also. I will recommend this property to my family & friends.
hotel was good, stay was comfortable but it lacks 4 star ambience and quality. May be good 3 star hotel
Hotel was situated in the city, shopping area was near to this property. Room was neat & clean, staff was polite & helpfull.I had taken only breakfast, but it was good. This property is sutibale for family visit and also for business travellers. I will recommend this property to my family & friends. Overall i can grade this property 3.5....
Prima facie, the hotel gives you an average stay. However, compared to the 4-star status the hotel claims, its nowhere close. The outer look of hotel could be termed as slightly deceptive as the room interiors do not complement the otherwise good looking exteriors. Inspite of booking months in advance, the hotel management gave us the worst possible rooms as far as view is concerned. One has to fight with the management to get good rooms. The management claimed that there were no rooms available. However, after 1/2 hr argument, they finally gave us better rooms. This is indicative of non-transparency in dealing. It was surprising to notice that a 4-star hotel doesnt have lift. Additionally, the cleanliness in the hotel was also not up to the mark. One should choose this hotel only if he/she is utilizing the facilities just for sleeping at night. Overall, its an average hotel...not so bad but we expected more from a 4-star labelled hotel. it should be compared with non-stared hotels while deciding on the final stay. then it would turn out to be superior.
A Terrible room service ,change of room bed sheet is after 2-3 days,
everything was nice i have no negative comments.
* The housekeeping was really not good. There was no foot mat provided near the bathroom. So we had to wander with wet feets. Foot mat, on requested, were NOT provided instantly. So there was a huge inconenience. I wanted to extend my stay but there was no provision. * One thing that i can say for SURE that this hotel management is ver particular about MONEY and does NOT care about the comfort of the people. * I was told that the bus service counter will be open till 9:00 and when i went there they said its closed. I need to check in the morning. So i did that and finally they gave up the truth saying that you need to do the booking yesterday. Also at the time of checking out i found there were some issues with the person who had booked the ticket for site seeing through them. My words of wisdom : If you are going to Goa for site seeing and don't care about the stay, please do not stay in this hotel. After all you are there in Goa for visiting beaches and other places.
The hotel is fantastic especially the hotel manager Mr. Nagaraj, to whom we conveyed in advance about our arrival, and they arranged a hotel pick-up for 800 bucks which is cheap considering goa airport is quite far from the property. The staff was nice and very hospitable. I am sure to refer this property to everyone, going there for a leisure visit, its an absolute value for money......
The Reception & Swimming pool was good but rest of the things are not at par.
1.Complimentory breakfast served was terrible. I will not encourage anyone to take any complementory breakfast,if the quality is not improved. 2. No Dental and shaving kit given. Only one towel for a double bedroom, additional one given only one demand.
We have booked club plaza superior room. but that was the very basic room. Didnt like that room. so we upgraded our room to club plaza- premier room. It was very clean. Hotel staff was very cooperative. Food was good but is quite expensive in the hotel. The hotel was near the beach. Overall a great experience at Neelams the Grand. I would recommend this hotel to everyone.
Access & Location Hotel is easily accessible through Panji, regular Cabs & Shuttle buses are available. Would advise to prefer the buses to get the feel of typical Goan culture, people etc. The hotel is located not more than 500 mts from calangute beach, one of the most famous beaches in Goa, also very close to Baga beach, Anjuna beach & Aguada fort. The Front desk: The staff was reasonably helpful. We booked an Club Superior room,but got upgraded to Club Preiemer room at no extra cost. The person at the reception gave us some good advice on planning for the sightseeing and provided us with the a booklet on Goa. The Room: We got a room facing the swimming pool. The room was neat, clean and comfortable. The linen was clean, air conditioner was running and taps and flush were working. The bathroom was compact and reasonably clean. With added attractions like Jacuzzi, Pool, Ayurvedic Massage parlour, CCD etc it makes a perfect spot to stay. Food & Room Service: The room service was quick & got the food in no extra time. Overall: On the whole, the hotel is a good option for the luxury traveller looking for peace & fun. Also the strategic location makes it a wonderful stay.
With regards to the hotel the best thing was Accessibility. Hotel staff was cooperative. But my suggestion for the hotel would be that it should provide better parking area so that it is convenient for the guests. Otherwise my stay was pleasant and would definitely stay there the next time I go to Goa.
This is good hotel and i would recomemnd but dining option is expenshive rather exoribant. I would recommend to relook at the menu pricing . There wasn't much option in breakfast.
i got a good hotel with good services.
excellent place to be, far from city but peaceful after a hectic day. loved the ambience. no seperate kitchen for vegetarians,specially jain's. bath room is bit too small,but yet good enough
I was highly disappointed with my stay. They provided us the room on fifth floor and that too without lift, so we had to climb all the way up there. the management staff was least concerned despite the fact that we had a infant in our hands. the room was terrible.there was dust everywhere. overall it was the worst part of our goa trip.
This hotel is in a great location. When we arrived the reception staff were expecting us and the rooms were ready and clean. We were given vouchers for the breakfast buffet. The room had AC and a TV with lots of options. The shower room had clean towels and shampoo etc. All good. However the breakfast the next day was dreadful. None of the tables were properly equipped and half the food on the buffet had gone and was not being replaced. You could have eggs cooked to order but the wait was too long. Out of the seven days I had breakfast twice after that I used a local cafe which was alot better. After my breakfast I went to sit my the swimming pool. It was at about 9.30AM. There were beer bottles, and glasses left over from the night before. Ash trays were overfull and there was a soiled nappy on a pool side chair. The nappy was still there two days later, in the end I threw it away... Money went missing from my room which I reported to the front desk who could not have been more uninterested. Most of by money and travel documents were in the safe in the room but I had left money in my shorts whilst I went for a swim in the pool.There was no apology, nothing only "we will record it in the book" After a couple of days of using the pool I couldn't bear it. The hotel is having a rebuilding programme and there was noise and dirt everywhere. This cannot be helped. However, I was told by another guest that guests from the Needlams could use the pool at the nearby Glity hotel which is owned by the same company ( A government minister!) This saved the holiday for me and my son. Again,no-one from the hotel informed us. The saving grace was the bar man called Roy who tried to help us with where to eat and drink and was always helpful. Ashamed the rest of the staff were not like that. Finally, as I was on a later flight I asked for a late checkout. I was told another 2,000 rupees to stay until 2.00pm by a member of staff. However, another member of staff said we could stay until 12 noon for free! In summary staff need more training, better quality management around the public places e.g. the pool and staff to have customer service training Mark Powell
This hotel is far away from the airport but the location was good because of markets and beaches nearby. The rooms are ok and also the services are good. The hotel is clean and staffs are also co operative. I want to suggest this to my family.
WE ARE NOT HAPPY AT ALL I REQUESTED TO CHECKIN EARLY BUT I GOT A CHECKIN AT 1.30 PM AND EVEN I GOT GROUND FLOOR CORNER ROOM WHEN I REQUESTED TO BOOK BEACH OR POOL VIEW. OVERALL IT WAS A VERY BAD EXPERIENCE.
Positives: 1-Good location. 2-Excellent Food. 3-Prices are also reasonable for the rooms. Negatives: 1-Front Office staff is rude and unprofessional. There was this lady "Valentina" and her behavior was horrible. She thought she was going a favor by answering the queries. 2- You might not get pool facing rooms as promised at the time of booking. 3- Food is very expensive. 4- The check-out time is 10 AM and the fans in the lobby do not work. So if you planning to spend sometime there before your depart you are going to have a terrible time. But I would rate this hotel as 4/5 overall.
hotel is good for stay,but the people on front desk are really unprofessenal and they thing that they are the boss of the resort.food is average but too costly with added taxes.The only thing is good is the swimingpool and complementry breakfast
Well in my suggestion, I find this place very nice. I like the room service and house keeping. Only negative point here is the menu which is Damn expensive. Mineral water will you Rs 44 + taxes and a single breakfast is Rs 132.
Good Hotel with a good ambience only should solve car parking problems
NO LIFT IN E WING,KITCHEN IS NOT A SPARTE FOR JAIN FOOD & VEG FOOD,SO WE ARE GOING TO OUT SIDE VEG HOTEL
1. Arranged for Airport Pickup. Though I had confirmed previous day, pickup person didn't turn up. Unable to reach hotel as the no was busy. Waited for 20mins, with my luggage and family, engaged a pre-paid taxi. While on taxi recd a call from hotel saying the driver is late by another 20mins. 2. On reaching hotel, went to front desk, the senior staff asked me to go to near by their sister concern "GLITZ". Giving the reason as the "hotel is already fully booked" and hence they have moved my room to other hotel. Claiming they have the right to move the guests. This is inspite of making full payment upfront, confirming my arrival time previous day itself. 3. The front desk staff was really rude which you will not experience in any of the 4 star hotel. They really don't care about customers. 4. Breakfast spread was pathetic. In my 3 nights stay, most of the dishes were repeated. 5. Bath room, showever water pressure was very very low. You don't feel like taking bath. 6. Infact I have requested to cancel my 2nd & 3rd day booking and asked to refund. Which was denied. Hence I had to put up with the hotel and spoil my whole trip. 7. I wouldn't recommend this hotel for any of my friends. Definitely not worth the money.
HI, My stay in the hotel was very nice as everything was upto the mark. Staff was well behaved and service was quite quick. Only problem was that there was no parking space at The Grand. Nice Experience
While booking, we were told that we would be given the best room overlooking the pool. When we arrived we were given a room overlooking the road and construction. This is not a view i expect in a GOA hotel, especially when we had other option on the beach front at almost the same price. We were left running pillar to post and could do nothing since the payments were done in advance in full. We felt cheated and it was really bad as we had taken another couple with us based on our recommendation. The beach is very far from Neelams hence we had to travel by car every time we had to go to the Beach. Satying at Neelams is like staying in the city...no fun...lots of inconvenience. No one offered parking valet services, we had to park on our own in the next hotel basement and come walking to Neelams.
Overall very good experience.
Very nice stay !!!!
Just the building looks cant win over guests. Room was dirty, I would say. The small carpet had not just dust but dirt and in spite of complaining repeatedly, they could not clean it for four days I stayed there. For an INR 10K per day room, there were more shocks in waiting. No bath towels. We had to ask for. No hand towels. We had to ask for. On their own, they did not keep bath towels after cleaning at least on one more day and could replace hand towels only once. ANother shock was waiting for us, when we were told that no bottoled drinking for you because you are eating only breakfast with us. Remember a room for 10K per day. After all, how much can you fight, I gave up. You order tea and the respondent would shout back 65 rupees. He would not accept order but would tell you price. ANother occasion he barked back, 30 minutes and you can not cancel the order. Off course, I am ordering because I want it but if you do not deliver for eternity I would walk out of hotel and eat elsewhere. Over all very bad experience. Very poor service, food quality just average, unclean room, staff has no etiquettes, in fact perhaps they do not want you to come next time.
(based on 653 reviews)
So this was my 4th visit to neelams the grand and was again staying for long 10 days. back in 2015 i stayed for the first time and that time it was ok again in December 2015 i went back and stayed for 10 days than again in 2016 and now in 2018 December and by now this hotel has turned into a pathetic properly, initially we were given a pathetic room that was smelling with sticky floor. the bathrooms were also not clean and it was smelling as if it wasn't cleaned properly from days. we requested 10 times each day to change the rooms but manager didn't helped us and on 4th day when we asked for the money refund than he gave us a different room and that too was in pathetic condition. they are charging the money equivalent to 4 star hotel and giving the services and room quality of 2* . i ordered 2 boiled eggs for which they have charged me 200 rs ? i mean even 5 stars wont charge this much. i was a long term customer of them and have sent many many people to their hotel but now i will never ever repeat this mistake and myself will also never visit this crappy old hotel. this place is not even worth 1000 rs per day. sorry neelams you loose your very old client due to your pathetic hotel condition and attitude.
We visited Neelam's the Grand from Dec 25th to Dec 29th 2018. We had booked a deluxe room and were given room G 19. The room was on the top floor and overlooking the road on one side and the backside of the hotel from the other view. We were not too disturbed by any traffic noise due to the room being road facing. Check in: The check in was smooth and took us all of 5 minutes. We were asked on check in on what would be our preference for a drop time to airport on check out (we later realised that our booking had a free (on sharing basis) pick up and airport drop. Request travellers to check and avail of this facility) The room: The room was spacious with regular features viz. TV, fridge, coffee maker etc. Bathroom was also adequate with a dryer provided Room service: We used this extensively for our son (2 years old) to order for khichadi and other stuff and the service was prompt. While travelling the hotel used to provide us with paper plates and plastic spoons to help us with feeding our son which was well appreciated. The menu for in room and the pool side restaurant was also very reasonably priced (a surprise to us!) and not the fleecing variety 20% mark up on from other restaurants Food: The breakfast was adequate with good options for both veg (chole baturas, puri subji, dosa counter, idli/vadas etc.) and non veg (omlette counter, boiled eggs, sausages, chicken salami etc.) along with cornflakes, milk, tea, coffee and juices The restaurant food was also good with us trying out the prawn curry rice, biryani, brownie & apple pie with ice cream & chocolate sauce etc. and all were quite appetising. The staff at the poolside restaurant was also very friendly and good with suggesting what food to eat Pool: The pool was well maintained and clean. There were poolside trainers who also ensured that guests did not enter the pool without a shower and with proper costumes (ensuring a good hygiene at all times). There were poolside lounge chairs and towels available as required Spa: There was a kerala ayurvedic spa where we went for both full body spa as well as a specific shoulder massage for myself and it was very good and at very reasonable rates Housekeeping: Special mention for the folks at HK who did a terrific job of keeping the rooms clean and sand free (given the number of times we went to the beach) All in all a very good stay and would highly recommend this to other travellers visiting North Goa, especially given its close proximity to both the Calangute and Baga beaches
From the start the front of house staff were pleasant and helpful. Our room was average & in need of a general refurbishment, however it was clean and covered out needs. The view from our room was not the best - however it must be said that the front of house staff were very willing to change our room to a better one if we were staying a further night. The pool was spotless- a feature not used by the local guests. Breakfast was included in the price of our room and was excellent with a great choice of local buffet breakfast choices. The vast majority of guests in the hotel were groups of local men, if this is not intimidating to you then this is the hotel for you. If however you are a single female, or like us two females traveling together it was a somewhat intimidating experience. The hotel organised our taxi to our next destination and returned property to us that we had left in our room.
Travel planned from around 5 months in advance, we had booked neelam the grands on a recommendation of a friend. We reached goa on 16th morning and for the check in at 12pm. So far so good. Day 1 Lunch at pan restaurant in neelam the grands. - when we entered we had to look for the staff who was sitting in the kitchen watching videos. After we placed the order the food came after 30 mins and the breads we're soggy already. When asked the staff to pls make it crisp he replied to us... Can't do it sir sorry. We were shocked to hear this out and just finished our lunch n decided that it was our last meal at the hotel. Also the buffet on the ground level has no spread at all. Day 2 Ordered tea in the rooms and to no surprise it was cold to which the answer if the bellboy was pata nai mujhe sir. So we thought may be it woukdve for cold coming from ground floor to 2nd floor, so we went down at the poolside near the kitchen and reordered tea. But guess what cold again. And this time the staff had no answer to our question. Day 3 Same old story of pathetic room service. No staff was kind or indeed bothered as they were only bothered about a big group that was staying in the hotel. Day 4 - check out On day 3 night we went at the reception and asked the receptionist to arrange a cab for us for a drop to madgao station at 7 am. We were shocked to hell when we heard that they will not provide it as their transport manager Mr. Dharne doesn't provides car before 9 am. On speaking to Mr. Dharne personally we got an answer 'bahar taxi dekhlo, main nai bhejunga' we had rush outside and search for a cab. We paid 500 extra to the cab guy and got a drop to the station. Notes- Customer service - 0 Food - 0 Staff - 0 Attitude - 0 Only thing good was the location of the hotel which was in calangute. But I'm sure we can find better hotels.
Resort is so huge ... Pool was there .. 3 balconies in our room that was awesome...good hospitality ... Very nice menu of breakfast.. very soothing ambiance... Hardly half kilometer away from calangut beach ... Most recommened.