Initially when we reached the resort we were a little disappointed, view from the room was hidden due to the trees. We did the mistake of ordering room service most of the nights, there were a lot more varieties at the restaurant. Mediocre breakfast buffet The beach which is shared for 2 other properties around there was a very small beach.
But by the end of the stay we actually enjoyed the resort as it was in central goa, we could easily move both to northern Goa as well as southern.
As it was my husband's first visit to Goa, he wanted to visit all the places in goa, so this formed the perfect location for us.
Front desk can be a little more helpful, except for one person who could guide us with our questions, everyone else were waiting up for that one person for all clarification.
I stayed at Prainha in December end for the first time.
I have a disabled wife who is paralysed below the knees.
When I booked the place through Agoda it was showing only the standard room as available.
I reached Goa in 8 hours from Bangalore by road and it took me another agonising 3 hours to reach the resort,thanks to incorrect information provided by the front desk staff,they should have given me proper guidance to reach the resort via the shortest and best route,which I got to know later from someone else at the resort.
On reaching the resort I met the reservations manager Mr.Samuel,I had mailed the resort prior to arrival that I needed a wheelchair for my paralysed wife ,which they arranged.I did not know the resort did not have a elevator or that the rooms were on the first floor and second floor.
On seeing the layout of the resort i was at a loss as to how to take my paralysed wife up the stairs to the room. So i asked Mr.Samuel if he had any rooms which had minimal stairs to climb and get into the room.
Even though Mr.Samuel knew that all the cottage rooms were having only two steps to get in and out of the room,he deliberately chose not to inform me of the same and when I saw the tariff card, I asked him for the cottage rooms and he just brushed it aside saying its not a cottage but just an ordinary room,he did not tell me if it was available nor did he even try to show it to me even once and since this was my first visit to Prainha I wasnt aware that the cottage rooms had only two steps to enter the room . Instead he tried to sell me the deluxe sea view room which had the best view and also was the most expensive room of the resort. That too was only available for one nite and i was supposed to move to a partial seaview room the next day and then again move back to the deluxe sea view room on the third day.
I know it sounds crazy but I really had no choice,the standard room was very small and located in one sad corner of the resort .
And also because I fell in love with the view of the ocean from the deluxe sea view room,It was simply jaw dropping,i reached the resort at night 8pm and paid extra for the deluxe room only for the fabulous view , i was so impressed by the view that I wanted to spend new years there as well. I asked Mr.Samuel to give me a good deal for new years so that I may be convinced to stay for another three nites.
Mr.Samuels quoted 17500/- Rs for one nite plus taxes and extra charges for mandatory gala dinner for new years. Now the funny part is that the tariff card clearly states that the room rate is 14000/- plus taxes for the new year period. And he tried to con me by quoting over and above the actual printed tariff available openly at the front desk. And he was desperate to close the deal asap without giving me any time to think. fortunately I had taken the tariff card to the room and realised that he was trying to pull a fast one on me. Which really left me with a bad taste in the mouth.
I have a son who managed to see a teeny weeny Santa Claus decoration on the christmas tree kept at the reception area. He went and requested Mr.Samuel to give him the Santa but he refused to oblige a young kid. My son came to me and requested me to ask him again,to which I first got up from reception chair to actually see the Santa figurine as to where it was located ,because i could not see it from a distance of 6 feet ( it was that small ) .
So even i requested Mr.Samuel to give my son the tiny Santa from the christmas tree and since christmas was already over and in the spirit of christmas and to spread cheer and joy to others I requested Mr. Samuel to make my son happy too.To which he refused point blank, which I found very strange ,as in the hospitality business these small things do matter . To which I replied to my son that these people at Prainha resort seem to have a very small stingy heart.
And the next resort we stayed at after PRainha also had a christmas tree at the reception and again my son asked for a santa from their reception desk and immediately without blinking an eye they gave it to him and my son replied they seem to have a larger heart .
Now lets get to the experience at the resort.
The Deluxe Sea facing room is nice and big with a great view,if you want to stay there you should ask for room Number 16 or 17.
The partial sea facing room number 21 is smaller with a small lawn area barricaded by the balcony wall ,which I am not sure why they have not joined to the room,if they do that it would be phenomenal . The ocean is barely visible from this room,though you can hear the sound of the waves.
On our second day i was going down to the restaurant and i saw there were rooms with two steps to enter it ,which i came to know were the cottages , I peeped into one as it was vacant and was being cleaned. I found it decent enough for us with a great view of the ocean.
So i asked to be shifted to the sea facing cottage room for our third and final day at Prainha,which they obliged,I was half expecting Mr.Samuel to say that the cottages were not available and try to sell the deluxe sea facing room again ,but fortunately he did not. The cottage number 11,12,13 have a common garden area which was very nice,in fact I liked this room the best,we stayed in room number 11.The view is amazing ,its closer to the restaurant and the little beach and it was much easier for my wife to climb the two steps into the room.
The food at the restaurant is very average,the buffet breakfast is very limited to 3-4 items and bread and eggs were available daily. The idlis ,parathas,etc were very average. The tea was exceptionally good.
One thing which really irritated me no end was that the lid of the food tray was not the sliding type,you need to remove the entire lid and keep aside on an already over crowded buffet table. I dont know why they could not keep the sliding type.
The service staff at the restaurant were very good,Mr.Paul the restaurant manager was exceptionally good ,a real gentleman.
The swimming pool is small,dont know why they made such a small pool ,when they have so much space. The pool was neat and clean ,the person incharge of the pool was doing a great job in its maintenance,I watched him continuously clean the pool whenever there were no guests in it.
Apart from this the resort has a small kids play room ,some beach chairs which are not on the beach ,but inside the resort ,some hammocks to laze around. They are pretty stingy with the wifi only 128 mb per room that too did not work even once.
Now comes the best part about the resort,the resort has a small entrance to the beach ,which is not actually a beach per se,but a small bay between two hillocks,so the beach is probably about 100metres in length . So you cant see the beach as far as the eye can see as a normal beach would probably look like , its very small and does not really give you the real beach feeling.
I enjoy long walks on the beach and here you cannot do that. You can keep going back and forth left to right again and again ,which is what I did. Not that I did not enjoy it,I did but i would have preferred it to be slightly longer.
The sand at this beach is of very dark muddy colour for some reason,its neither white sand as in Colva nor is it the creamish sand which you find in Baga beach. BUt its super soft and seems to have a lot of mica shining in it. Every morning the beach is littered with sea weed and other plastic bottles ,used condom packets etc ,thanks to careless local people who come there and conjugate somehwere behind the rocks and trees.I saw two couples on different days come there from a side entrance for the public and disappear behind the rocks and trees.
On one day I saw some people cleaning the beach ,though I am not sure they worked for Prainha or the other resort next to it. Prior to this I saw waste water being dumped into the beach from Prainha resort which i found very unprofessional and unhygienic,this happened when I had gone for my early morning walk and no one was on the beach except me.
There are very few people who are aware of this side entrance to the beach ,so its not very crowded.
We had a great time at the beach ,no complaints on that ,its very beautiful and peaceful,if thats what you are looking for this is the place for you.
There are no beach shacks here,there are hardly any good restaurants nearby,there are no bikes available here either for rent,so unless you have your own transport,you are going to get stuck.
There is another hotel called O PESCADOR which is also at the same location,slightly further up from Prainha which also has access to this little beach. Maybe you can look it up also,its on the hillock to the left. Apart from this there is a jetty further up which is frequented by the tourists by the 100s.
This resort is in Dona Paula,which is the middle of Goa,its neither south goa nor north goa,It took us about an hour and a half to go to Baga beach from here by our own vehicle,and about the same time to go Colva from here.
We had gone to Bambolim beach one nite for dinner ,its maybe 4-5 kms from Prainha,you have the grand Hyatt there and Bambolim beach resort, i went to both the properties,Bambolim beach resort was pretty sad ,so called villa rooms were really tiny and stinky,the Grand Hyatt is a beautiful property but unfortunately they did not show the rooms as it was in the evening and their policies do not allow .
Another note about Mr.Samuel the great, i asked him if we could take the wheel chair out of the resort with us for my wife,and he refused point blank saying company property cannot be allowed to leave the premises. I asked him if there was any other disabled person there at that time and he said no. It was after i shared my displeasure with Mr.Paul and he had a word with Mr.Samuel ,that he agreed to let us take the wheelchair with us. Which by the way at the second resort the wheelchair was provided to us for taking out of the resort at the blink of an eye. They even helped to load it in to the car.
So apart from the bad experience with Mr.Samuel,PRainha is a resort where you should go if you are looking for relaxation ,seclusion away from the noise and crowd of north goa and a peaceful holiday by the bay by yourself and a good book or with family. This is the place for doing nothing.
Food can be improved. Front desk staff can be a bit more friendly and Mr.Samuel should get a course in customer service and hospitality,and stop being so greedy and snooty.