Pride Sun Village Resort and Spa

I went to Hotel Pride Sun Village to attend a conference oh Hospital Management from March 1-7, 2020. The hotel is 1.30 hours away from Goa Airport. Big property with 250 rooms. It is a heritage property. The staff was good. We have to climb stairs to reach the conference venue for the initial 2 days. The lift was out of order on 1st and 2nd March 2020. Later, we were provided a vehicle from the reception to the conference venue. I have some suggestions for the property: 1. There should be battery operated Golf carts in sufficient numbers for the senior citizens like me to go up to the conference room at the top. 2. The lift should be from the reception level to the top level of the resort. 3. At the swimming pool, the earbuds, mouthwash, and even soap were not available. 4. The charges for airport drop was Rs 3500/- which is quite high.

Average location, old structure and facilities, urgently needs upgrade, small restaurant. Worst part of all is the food lacking both in variety but more importantly quality left a lot to be desired. At least theyre receptive to criticism and suggestions. Hoping for better experience next time. The saving grace, as always, is ever smiling and helpful staff.

The hotel is very old and no renovation have been done. The rooms are big and the staff are very courteous. The food is not so good. Location is average and its a little inland. Overall I suggest that you try and avoid this place.

I am writing this review with the understanding that Goa is one of the most favourite destinations to national as well as international tourists. tourism. This hotel was booked as a group destination for some meeting of about 50 medical professionals. Even though I saw the Tripadvisor rating of this hotel but that time I had already paid the fees for my 7 days stay. The phone given on the website of the hotel wasn't attended for two days and there is no direct email of the hotel. Ultimately I had to contact the meeting organiser. I wanted to confirm my check-in at late midnight as my flight reaches Goa airport around 12:45 am and the taxi takes about 1 hour from airport to his hotel. My taxi was organised by the conference organiser but the cost was too much (INR 3500 just to pick me up from the airport). When I reached the hotel which is located in the extremely remote and ruined area, experience at counter was unique. The receptionist ask me to pay the taxi fare before doing my check-in formalities (even though the taxi was from hotel only). I asked him to prepare the receipt and I took out my wallet to pay, but he insisted to pay first before any check-in formality. By that time it was 2 AM. The hotel is very disorganised and old construction. No lifts /elevators and the stairs are zig-zag manners and up and down many times Since it was early morning I did not bother much and without AC and TV I slept. The linen was smelling though. Next morning I found that my window AC is making a huge noise and the TV set-top box is not charged for the last several days. I called the counter and wondered how a hotel can allot the rooms without standard check protocols. Anyways by that time, my concerns were communicated to the manager who called me and assured me take care and meet me next morning. Hope the hotel will improvise the protocols and improve the services. Even though food taste is good, but the stewards are crude/untrained and have no professionalism. They do not know how to serve tea, or water. Wi-fi is extremely slow and one can not do any official work at this speed.

Looking for peaceful stay then go for it. Small Kirana stores are closeby. In addition if you want to visit Baga beach which is hardly 3km from the resort. I would suggest you to rent a bike and visit anywhere like Calangute Beach which is 4km from the resort, Vagator Beach (would recommend to visit for the sunset) which is again hardly 4km from the resort. While booking make sure you include breakfast with your stay because restaurants in Goa opens after 9:30AM