Price for 1 Night
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Mon, 23 Jan – Tue, 24 Jan (1 Night) | 1 Room | 1 Guest
At hotel i didnt find any difficulties. My check in time was 7 A.M. But I have waited almost 45 minutesthe receptionist turned up 7.45after that only I got check-in. This gives bit lack of confidence on the hotel image.
Room was clean and excellent but the housekeeping was bad. Bathroom was average but it had some leakage problem and used to get flooded which was not attended by housekeeping. Tea maker was provided but not plug point for the same to use it. No space for parking cars, and no paid cleaner to clean cars. Food was good. Little place for recreation.
Smooth check-in at the hotel. No billing hassles at the time of check-out. Choice of rooms not left to the traveler but lies with the hotel.
Hotel was clean.Parking facility was about 200 m away.No guide was available to guide us to parking area. Food,4 swiming pools and other facilities were good.No english magazines were available in library.It is 4 star Holiday resort and not 5 star hotel.
(based on 839 reviews)
This was our second stay at the Haathi Mahal and our first holiday over Christmas & New Year, and as our previous visit the Hotel and in particular ALL of the staff without exception were fantastic they could not do enough for you. The Christmas Eve & New Years eve the staff worked really hard to set up everything. We stayed in room 109 which was a lovely room and enjoyed sitting on the balcony and watching all the activity on the main street, the hotel is central to all the amenities and a nice stroll to the beach.
We took a prepaid cab from the airport costing Rs 1200.Afew people tried contacting cabs on their own but they were more expensive. The suite we got was simply mind blowing with all 5 star facilities.We were given a welcome drink.Staff were extremely courteous. First day Christmas dinner was a bit pricey at Rs 2500 per head. We had our next day Barbeque dinner at the English ATKINS BAR .The atmosphere was great,though the music by a one man band was not appreciated much. Next day we had a Goanese dinner at the Splash Bar..food for both nights were priced at Rs 699...only the entertainment could have been better. The best i loved about Haathi Mahal was its Lounge Bar for members...with a 50% discount on liquor and short eats it was really worth it...had good prawns all reasonably priced.The toilets were great with fresh towels shampoo and bathing gel everyday. All in all a reaaly great stay...loooking forward to visiting again in Dec 2017.
Rooms were clean, awesome service, beautiful location, very good food and well furnished kitchen. Swimming pool is good, very near to beach. walkable and easy access. Staff were friendly and service was excellent
Our return to the haathi mahal for a third visit was a very happy one and it will not be our last as we have booked to return in March and December.While the hotel may only have a three star rating from Thomas cook the staff in this hotel raise it up to a higher level .every request is met with a smile Praise must go to the management for the recruitment of the staff who are prepared to help in any way they can.it may be slightly unfair to name them but Fabinda and Cyana on reception and Pelsie in the restaurant were especially helpful .Roll on March for our return
This hotel is in dire need of a major refurbishment inside and out and needs to be done quicker, the people who have recently commented on here about this hotel must have been in a daydream or were wearing rose tinted glasses whilst staying here(I wouldn't like to see the hotels they have been staying in if they think that this place is good) Lets start at the beginning:- AIRPORT- Nothing I like more than shuffling along in a massive queue of people to have my fingerprints taken and my visa checked by a sullen semi literate man at 01.30 in the morning after being on a plane for the best part of 9 1/2 hours, to then be harassed at the door by the chancers who want to carry your baggage to your coach(for a price) HOTEL- Check in was smooth and easy but that is where it ends. The room we were allocated on arrival was a massive room at the front of the hotel(room 123) we spent the rest of the early morning from 03.30 onwards trying to sleep. If it wasn't the incessant horns beeping from the street outside it was the drone of the mosquitoes in your ear which kept us awake for the short time we where in that room for. The bathroom in room 123 was an absolute disgrace, smelly shower curtain, dirt and scum around and in the bath(the bath had been hand painted cream to spruce it up a little). We promptly went to reception next morning to ask for a room change which we were told to report back at 13.00 to see if there was one available. We were then given room 116 which was a palace apart from the smelly shower curtain and the obligatory dirty painted bath(photos below).This room was perfect apart from the bathroom but beggars can't be choosers so we put up with this. DAILY CLEANING.- The daily clean consisted of a minimal swiffering of the tiled floor with a damp mop-like implement which had no form of cleaning agent added to the liquid(no bleach or cleaning agent of any kind). Also a damp cloth which was ran over a few of the flat surfaces around the room. Sometimes the complimentary teabags and coffee sachets were topped up but more often than not I had to call reception to have them brought to the room later in the day. POOL AREA AND POOL- The pools look perfect until closer inspection, the mini blue tiles which all the pool areas are made up of are full of a light green algae where the grout should be, the large blocks and smaller block paving around the pool area is very uneven in places which caused two ladies to fall during the 2 weeks we were there. The shallow pool which is separated by the silver posts has a step which lets you get from the shallow side to the slightly deeper side. The step has been repaired at some stage but I don't think the pool was drained to do this, it appears that some form of waterproof cement or similar was used and finished off by someone using their fingers to leave the cement finish sharp enough to cut the unsuspecting foot open. Whilst we were there the hotel held a Santa's BBQ which consisted of placing tables and chairs around the shallow pool, but the staff weren't told to not serve drinks in glasses around the pool, hence the pool boys spent the next morning trying to find the broken glass which was left in the pool but not one person was warned of the possibility of the glass on the floor of the pool. The majority of the tiling around the edges of the pool are coming away and are black and grotty(photos below). KARMA CLUB MEMBERSHIP SALES PUSH- On the one day we had overcast weather we were picked out on the main street by the Karma PR guy Chris who promptly took us back into our hotel to a loud mouthed salesman called Danny who tried to sell us the Karma membership which would allegedly give us cheap holidays around the world FOR A PRICE. After an hour of saying NO to everything we were given a 6000 rupee voucher which was a welcome bonus. ATTWOODS BAR- One comment !!!!!OVERPRICED!!!!! If you would prefer a drink at half the price of Attwoods the bar across the road from the hotel called Betty's Bar was good and cheap. CAVALOSSIM BEACH- Overcrowded outside the beach huts and badgered every few minutes by locals trying to sell you tat that you don't need, spend a little extra and go further down to MORBOR beach, more relaxed, more room and no one mithering the life out of you to buy tat. EATING OUT-Mike's place has standard fare but by far the place to eat was The Goan Village which was outstanding, food was lovely and my wife and I ate there a number of times. TO SUM UP- The hotel is not worth the money, The management need to take control and use and instill common sense into the staff and give them cleaning products . We spoke to lots of people who come back to this hotel year after year but we cannot understand why after what we saw and heard. There are other issues which need addressing but too many to list on here, we will be contacting Thomas Cook regarding our complaint about this hotel.
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