We check in at 12.25, pay for d room and waiting till 1:00.. this is really disputing, staff here making fool.. a female staff here said half an hour to clean the room, they make us to wait more than a hour.. this how they Harras people here.. I have no option becoz I have paid for the room.. pathetic hotel nd horrible experience..
I booked a hotel with booking reference WUYQ8513. This was a really bad experience with this hotel.
Firstly, I booked a room for 3 people but not sure why email says 2 people. Upon calling customer care, I was informed the same thing and it didn't help. I had to pay extra 1500 Rs in cash (when there is already cash crunch in the country)to accommodate my sister in that crap hotel.
We were supposed to check-in at 12:00 Pm but we were late and reached there at around 1:00 Pm. Our room was not ready, servant cleaned the room in front of us. There were no towels in room, bed sheets were not clean, we were not provided with the oyo welcome kit, not even water.
The Receptionist was not professional and her behavior was rude. I thought of canceling the booking as well but there was no refund so I had no choice but to stay at this hotel. Staff was not responding properly to our queries.
Usually, breakfast in hotels under Oyo is served at 7:30 Am - 8:00 Am but we were told that before 9:30 Am there will be no breakfast. Moreover, there was no hot water in the bathroom.
I am totally pissed off by this experience, I have never faced any issued like this with any other Hotel booking vendors. I am afraid if i will advise any of my friends to book room though OYO or will book any of room myself.
Good point is, its low cost hotel and secure but the eminities were very limited.
below are the some pointers-
1. off season price for couple is 1400per day.
2. Don't expect hot water.
3. swimming pool is just ok but I'm not prefer.
4. Breakfast is pathetic.
5. Staff behaviour is good.
6. Walking distance to beach.
Cost - Rs. 2000 per night for a super deluxe room
Value - Not even worth Rs. 500 a night
So the location of the hotel is decent. Even though it reads beach resort, the nearest beach Calungute or Candolim is two kilometers away at minimum. The room is tiny and there is absolutely no space. The bed occupies 70% of the room's space and the cup boards won't even open fully. There are two lamp shades, one which had no bulb and one which had a faint light. That's it. Since the room is cramped, the cupboards don't open and the light is faint, all I could get was this was no decent hotel. The staff was out of reach, well because the room had no phone and I had to walk down two floors to even ask for a blanked - which also reminds me they provided a 3 foot wide blanket for two people. I had to ask for a soap and when I asked for room service on the next day, their first reaction was we will do it when we check out. Why the hell would I need room service then?
The mattresses are two separate ones and can split up if you move. The AC was even worse.It was old, rusty, noisy and even leaked water which dripped on the bed.They had a wifi on but the server said it has not been working (so I am assuming the problem is a persistent one and not temporary, so do not expect internet connectivity even if they say they have one). They have a spacious balcony with old rusty dirty furniture. Oh ca mon, what was this room and stay all about? Pathetic and appalling.
They had decent parking space and a small swimming pool. The breakfast was decent and the tea was good. The only positives of this dirty place.
Poor maintainence, horrible facilities and disappointing service. Dont choose this place even if its your last resort.
Booking this hotel was such a blunder. I booked this hotel for the only reason that there were no reviews on this hotel on trip adviser. Maybe this was my fault. Should have selected a hotel which had reviews.
Well, the moment I checked in, the first one to welcome me was a stray dog which was sitting on the corridor. The hotel staff seemed least bothered about the dog and kept saying it won't harm us. But why a stray dog in the hotel ???? OK, then I opened the room. And the first one to welcome me inside is a lizard. So did the hotel staff think that lizards are also harmless ? Aren't they concerned about the cleanliness ? Fine, then comes the room - stinking, broken window, dirty walls and what not. Then, I go use the bathroom which does not have a latch. By now, I started wondering, where the hell did i land ? I then call the hotel manager and ask for a room change. There were plenty of rooms available. But she was rude and said all rooms are booked and was not ready to change. My bad luck. Then next day, i go for their "complementary breakfast". Horrible food. Since, I had pre booked the room with complete payment through travel guru, I could not get refund and had to bear the room for the next 3 days of my stay.
Bottom line - Bad hotel, rude staff, terrible food. But then I think for a budget of 2500/- per day I can't expect much. Maybe my fault. But guys, never check in to this hotel even for free. Staying on the streets would be a better option.