We arrived at The Lalit at the end of our holiday having stopped in 5 previous hotels which were all amazing then we arrived at The Lalit and how disappointed we were. On arrival a girl stood with 2 drinks on a tray,no communication whatsoever, we were shown to our room, very little conversation on the way re: pointing out things along the way. Once in our room I asked about Internet which incidentally you get one hour per day then you have to pay which is the only hotel not to offer free internet.I asked if there was a map of the layout of the hotel and was shown the map on the door of the fire exit, I asked where the pool and the beach were and the girl just looked at the porter and when she did find a map she could not work out where our room was located on the map. The remote control on t.v did not work, the t.v picture was of very poor quality. There were no bathrobes in the wardrobe. There was a piece of glass on the floor,which remained there for our entire stay as did a mark where something had been spilt by previous customer on the floor. The room was a lovely size but tired and worn looking. The furniture on the terrace was uncomfortable. We had no hot water 3 out of 5 nights when we rang to inform staff who each time we did ring were uninterested or/ and did not seem to understand. They sent a man with a plunger who spoke no English, he started running the taps and horrible brown water came out. There had been a leak in the ceiling and for the rest of our stay a big mat and bucket remained in the corridor and a big hole in the ceiling. Breakfast was poor quality,poor service and poor choice. One flavour of fruit juice, cheese platter consisted of one type of cheese cut to chunks, the one I picked had hair on it!! And you had to ask numerous times to get anything. Staff really don't seem to care, are uninterested, there is no dialogue or interest shown to the customer. Such poor service, even the uniforms look shabby. But I believe this is all down to the management who really show no interest or care. When I asked to speak to the manager he could not even come and speak face to face. When we asked for a room as we had a late check out we were told the hotel was full on that day but when I checked on the Internet it appeared There were all types of room vacant. When we checked out the girl asked how my stay was and I started to tell her how poor it had been and her reply was "okay". Which says it all really, not interested to find out why to improve service and no apology. No feedback form offered and have received no email to give feedback.If the manager responds these comments it is lip service. You really don't care about your customers, this place need refurbishment, new managers who wish to give a good quality of service and cares about the customers and their experience at the hotel.It is nowhere near the standard of a four star hotel. Luckily the beach was lovely,unfortunately the loungers on the beach provided by hotel were old and broken most of them both or one of the arms had fallen off or were hanging off and there was bird poo on them. On the first morning at 10am no beach towels were available.
We visited Goa in January, 2017. The last time we had stayed at The Taj Holiday Village, at this time we decided to experiment with The Lalit. It wasn't too far from the airport. We rented a car @ 2000/day and we reached the resort in 1 hr 27 mins with precise directions on the GPS.
We took a sea facing suite. The view from our room (on the first floor) was just gorgeous. There was a beautiful expanse, which was the golf course, and then palm trees and one of the best beaches I have seen in Goa.
The best part about the beach - it's clean! It's a wide beach, with hardly any trash lying around. No riff raff, the crowd was 99% hotel guests. Perfect place for a family getaway. We actually managed to swim in the sea this time.
The Shack - a Lalit restaurant on the beach was really nice - the food was pretty excellent.
The rooms were nice, the room service good - food was good overall. It was quiet, peaceful. We managed walking, cycling, kids activities, riding an ATV, swimming in the pool and the sea, making sand castles.
Four days of lazing and visiting the beach and eating - A perfect beach holiday.
2 small drawbacks - while the rooms were very nice, they were not the kind of luxury we are used to now ... Taj Holiday Village had better rooms. Not to say that these were bad - just not as awesome.
The room cleaning service was a little tawdry. We were a bit disappointed.
Despite these two small blips, a fantastic holiday. I would go here again for sure. If you are looking for some quiet time with the family and not too much sightseeing, this is the place for you!
All good and friendly on check in/passports photocopied yet all communication left at the room was in Russian! Appreciate a large number of Russian guests but you know we're not and unlikely to be able to read your letters. No money exchange available at the hotel or ATM. The nearest ATM is in the next town by transport. Prices for food and drink extreme prices 4 times the outside restaurants/ wine 2500 rs for 365rs in the shop and food poor. Poor service generally. Slow, doesn't arrive. Poolside bar service was excellent. Stayed a week and had two rooms Paid several hundred thousand rupees bill. On leaving no service to collect bags and then panic, a bottle of water had been over looked from the bill - get real The check out made us feel we'd robbed a bank Asked 6 times had I paid my bill on departure How about hope you had a great stay/look forward to seeing you again - maybe a prompt have you handed your key in. Happy onward journey.
When I spoke to the manager on the desk about feedback he offered me a scrape of paper to write on no doubt for filing and shrugged when I mentioned Tripadvisor
Place had no hot water. Although the property is very huge. I think it needs better staff to run it.
Lalit being the Lalit it was disappointing. Not a pleasant stay. Was expecting more from this place and the team.
Lets start with the positives: the property, pool & rooms are huge and decently maintained.. Though the rooms are not ultra modern but still pleasant. The connecting beach is also nice.
The negatives: this list is huge.
Since the property is huge, you will need the in-house battery operated buggies. These were mostly unavailable ( atleast for me ). Dont be fooled if theypromise you at checkin that these are available on call and operator can arrange it in 5 mins.
Their breakfast has a good spread, but incase you need ask for any assistance, be prepared to ask twice or may be thrice.
I strongly recommend to NOT TO venture into their beach side restaurant 'Corta's'. They serve rubbish food and even pathetic hukka. They have different standards for some guests as they are allowed to eat on the shacks and others are restricted to inside restaurant. They spoiled our anniversary dinner to the core. I Couldnt have taken my wife to a worse place even if a tried. Though they surely charge you for everything you touch. PATHETIC
Now to the staff and hospitality. Most superficial. They will just show that they are concern or trying to help, but they never do help. Any issue brought to the notice returns with an apology and helplessness attitude. They did provide a cake for anniversary, but that really doesn't coverup. I cant remember any hotel who 2 times a day repeatedly knocks at the door to ask if you need something. Super irritating.
Best part is they dont have a feedback form. On persisting they handed a plain paper to me to write my 'feedback'. I was told as everything is online, i will receive an email from hotel after checkout with a link for feedback. I am waiting for such a mail even after 3 days of checkout.
Lastly special mention of their assistant manager Mr Aziz who only at time of checkout tried to show hospitality. Where were you Mr during our stay when we faced issues??? I would say he was faking it.
I just went through earlier reviews, travelers have raised concerns about food and response is as expected " superficial ". They do nothing about it.
I am so pissed off I can go on and on .
But anyway one can choose to stay here only for the grand property. All my rating here is for the grand property and huge rooms and pool.