The Leela Goa is a world class resort (Conde Nast top 100 Resorts Worldwide), and provides its guests with every amenity possible, and virtually every activity one could want, from archery to parasailing to golf to tennis and on and on. Multiple on property restaurants provide excellent variety in cuisine (and many local off property restaurants provide additional options). The management and staff are exceptional in every way, and wonderfully responsive to client care. Full Review:
(Scale: 1 (awful) to 10 (outstanding))
Exterior Appearance: 10+. Beautiful lagoons full of water lilies and white egrets. Gardens and flowers everywhere. Three kilometers of beautiful, wide, clean beach. A beautiful golf course.
Interior Public Space Appearance: 10+. the lobby is massive, open, elegant and welcoming. A long pool containing carp and other fish bound the south side. Numerous stone, bronze and other works of art decorate the lobby.
Interior Public Space Cleanliness: 10. Impeccable.
Reception/Cashier Attitude: 10. Friendly, professional and efficient.
Reception/Cashier Efficiency: 10
Overall Staff Attitude/Professionalism: 10. Extraordinarily professional and warm. Anything to make your stay a wonderful experience. Well above the norm even for luxury properties.
Concierge Quality (if applicable): 10
Room Decor: 10. Beautiful and comfortable. Elegant luxury with beautiful views onto lagoons full of water lilies and birds. Comfortable beds and day beds.
Bathroom Fixtures: 10. Excellent
Room Cleanliness: 10.
Daily Room Servicing: Impeccable and diligent cleaning services.
Quality of Bathroom Supplies (shampoo, etc.): 9
Hairdryer in Room: Yes
Safe in Room: Yes
Entertainment Equipment in Room: Yes, TV and CD MP3 player.
Wifi: Yes, three levels of service. Bottom, slow level is free. Free level is not good for web browsing or any significant data downloads or uploads or web searches.
Spa: Yes. Excellent.
Gym: Yes, and full spectrum of exercise equipment with a trainer in attendance. Yoga as well.
Pool: Adult and children's pools. Nice environment. Seaside beach accommodations are excellent as well. Lovely, clean beach.
Restaurant Appearance: Four primary restaurants (Italian, Indian, seafood/beach and multi cuisine, all very good.
Restaurant Food Quality: 9. Very good.
Restaurant Service: 10. Excellent. Staff and chefs go out of their way to present guests with a memorable experience.
Special Attractions: boating, parasailing, golf, swimming, archery, croquet, biking, yoga, tennis, and more. Hair salon and spa.
Accessibility: 9. Generally excellent though the Indian and Italian restaurants are not wheelchair accessible and the hair salon is difficult.
Other Comments: An extraordinary resort worth the trip.
The hotel is amazing in customer handling. Food is delicious and also we came across some superb friendly customer service. Staying in this hotel is really enjoyable and amazing. Good hygienic rooms and amazing view.
Visited with family, still here till 15th January. Awesome hospitality and prompt service.
Welcome was very warm, hot the coach for pickup from airport. Met Indira at the the reception for check in. Very warm welcome and quick check-in. Indira was very warm and gave all detail information of the Hotel activities and inclusions of our trip which we enjoyed to the fullest.
The bar at the pool side is a very relaxing point which gives experience of awesome warmness and they pamper you like your own family. Nityanand at the bar pampered well.
The Restaurant, which offers buffet, has good variety of multi cuisine food. The staff is very prompt, aware and warm for our requirements.
In all the hotel offers a whole in house activities, entertainment and keeps everyone occupied in one thing or another to enjoy. The beach is really clean and nice, just 2 min walking form the hotel.
Only one thing needs to be taken care of, is the Golf facilities and the Gold equipment. They charge Rs. 1500 + taxes to play Golf which is a 12 holes Gold course which is well maintained but lacks Good Golf clubs/ sticks. The Gold sticks are pretty old, rusted and not maintained at all, over that the playing fee is quite high for the Hotel guest itself. This aspect should be taken care for golf lovers, as my daughter is a Golf Champion and loves to play golf but she could not find a good golf set to play with, nor her size was available too.
In all its a thumbs up stay for us
Rooms - AWESOME
Service - AWESOME
Spa - JUST AWESOME
I cannot find anything to fault with in this experience. Leela made my visit to Goa worth it!!! I would love to go back. The spa was the highlight - hygienic, friendly and efficient. The breakfast buffet spread was designed for all appetites. Evening entertainment was refreshing - loved the classical ones.
There is little this hotel doesn't offer. The staff are the best I've seen, they care and pay attention. Polite, friendly and can't do enough for you. This hotel is located in the South of Goa and away from the hustle and bustle. It's a perfect place to relax with good quality food, stunning rooms (we had conservatory rooms overlooking the lagoon - better than the club rooms personally).
We've already booked to go back.