Zac Beach Resort

The best resort on candolim beach to enjoy the beach view in the day and night. The restaurant service is too good and the food is super delicious. The staff specially Mr. Ravi is very helpful, kind and supportive. Overall it was a very good experience while staying in Lillywood Zac beach resort.

Beachfront property with calm and clean beach ’’. Property is super specious and great . Rooms and ambience is all great And. Last mr Ravi who is manager of this property is very good person ... His helping behaviour is the main highlight of this hotel.... Breakfast is 5/5 Room 5/5 Staff 5/5 Everything is good

They need to improve many issues. First of all.u don't hav proper road to reach...and no parking facilities near the property. Need to get some dedicated staffs to address these issues. Otherwise a decent stay. Breakfast is awesome. Lunch was excellent Some staffs r really awesome . Overall mixed opinion

Summary in bullets: - Few staff members were not so humble. - No proper way from car parking to the property. - I got the early check-in confirmation from their staff twice, but when I got there they said the room was not ready. It'll take about an hour to make your room ready. I pushed them to get it ready a bit faster then they asked us to wait in the open area with no AC in the sparkling hot afternoon. Had to ask them to turn the fan on, and I had to ask them twice to give us water. - There were no curtains installed in one of the main rooms all open in bright sun with heat, they installed after my 3-4 complaints they did but they installed 2 curtains of diff heights :-) - Not all the lights were functioning in the rooms, few side lamps even didn't have bulbs in them. - Ordered a chicken sandwich, they delivered an egg sandwich. I am allergic to eggs. I was lucky that one of my family members spotted it before I ate. - Shower/tap mixer was too tight to turn it on, joints were coming off and it was showering from the joints rather than the shower itself, one room didn't have basic soap/shampoo, no tea bags there I had to ask for it. - Strings coming out from the towels provided looked very old. - Hammock swing outside my room was too rusty to sit in. - Worst thing: I had more than 10 power outages in one single night stay there. Some good points: - Rooms were in a lot better condition than I read in other reviews, no bad smell, no cockroaches. - When I complained about the sandwich they replaced it. - Property had great views. - I booked for some other dates but when called them to change the dates they did it so easily without charging anything extra.

Been there. It seems the struggles and disappointments on different reviews may be true. Here is my experience in total ’ LOCATION: It is practically impossible to locate this property if you are coming on your own with a car. No signs maintained anywhere to indicate the direction. Google map does not help. Only a local taxi driver can locate this property. Roads are narrow as a pipe. If you are not looking for any unpleasant experiences, hire a taxi to reach the property. Couples with maybe one luggage can get through with a two-wheeler after multiple enquiries. CHECK-IN/OUT: It was NOT smooth as the property is clearly mismanaged. IN-HOUSE RESTAURANT: Reasonably priced, good quality food with hygiene. Hard working staffs. Orders may be delayed as it seems that the kitchen is small with very limited people. We liked the food overall. BREAKFAST: I was a bit surprised with the breakfast quality. Looking at the earlier reviews, we didn’t expected much. However, all the items were fresh and tasty. Hygiene maintained accordingly. Very limited buffet options. As the dishes were freshly cooked, it tasted excellent though. A big round of applause to the hardworking staffs again. BEACHFRONT: Proximity to the beach is about a minute. This is a beachfront property. The rooms are not. Lots of reasonably priced good Shacks are available on either side of this property. ROOM: We actually got a decent room. It says, ’deluxe room’. However, there is not much of a walking space. There is a room service menu card but no telephone in the room. So, I cannot comment anything on the room service. They had given me the cell phone number of the reception though, we thought of not troubling them. Bedsheets, pillows, blankets were clean and tidy. No spots or any sort of marks were visible on them. Super clean! Air Con worked fine. We had about 8-10 different incidents of power outages during (3pm-5pm). It came back after 5-6 mins. No power outages post sunset. Maybe there were and we do not know it as we were on the beach post 8PM till about 2AM. Room was reasonably clean overall. There is no option to lock the bathroom door. No locks at all. We never bothered to contact the reception and ask for the Wi-Fi password. We managed everything except the hot water coming through the bathroom taps. We had booked a taxi to the airport to pick us up in the next morning. We were unable to take a shower before our check-out as only boiling hot water were pouring in through the bathroom taps including the wash basin. Complaints did not worked. After waiting for about 40 minutes, there were no water in the bathroom itself. Imagine if you were with a small kids or a senior citizen here. We paid over 7k for a night for one room with breakfast. We weren’t expecting much as we had booked it at the last moment to extend our stay in GOA while in GOA. However, one can definitely expect the basic necessities to be working accordingly in a paid stay. Management is completely aware of the issues. I do not recommend this property to Couples & Families and definitely not to Senior Citizens. You can give it a shot if you are a stag or maybe with a group of close friends. Giving it a 4/10 only for the hard-working staffs trying to keep this place from falling apart.