I'm not sure why this place has such negative reviews - for what you pay and the location it's great. I stayed here for two nights - I arrived late which wasn't a problem. I had an AC room - it was clean and had a good shower. I spent the following day in Kushinagar - buses are a two minute walk around the corner. The hotel is right opposite the train station, which was great for my 5am train. The wifi is good, but you only get it in the reception area. Room service is offered but I didn't try it.