Hotel Lilawati Grand

This is one of the worst property in Guwahati. Business traveller should not stay. Services are pathetic . Worst breakfast and even if take second omlate hotel will start charging while breakfast is complimentary

We had booked 3 rooms on double occupancy at Lilavati Grand on 14th january for one night. And the services provided by the hotel are pathetic to say the least. Here is what happened - 1) We had made the booking through booking.com and had booked 2 standard and 1 grand room. We had also informed the hotel before hand of our expected time of arrival on 14th. Upon reaching the hotel we were told that they were misinformed and that they could give us only 1 superior room and not 2. Since we had no option we accepted the same . They then asked us to cancel the booking of 1 superior room on the booking site and that we will be charged at walk in rate for the alternate room that we are booking. 2) since we had an 82 year old senior citizen travelling with us, we requested for a heater in the room, the hotel said they didn't have one. We then requested if they could atleast give a hot water bag since it was very cold and the hotel could not provide that either. 3) since we were checking out early at 06:30 am next day we requested if the hotel could give us basic packed breakfast and they said they cannot provide that ( mind you we were already being charged for the same ) . We then requested if atleast they could give us some tea and biscuit in the morning and the hotel refused for that as well. Overall we wouldn't recommend this hotel, except for the location the services, and facilities are pathetic, the rooms are dark and smelly. One of our room smelled of ciggerate smoke.

Worst stay at hotel in my life. Reached hotel bit late in the evening.What greeted me was cigarette and alcohol smell right at reception. Hotel staff is very rude. Toilet flush does not work. Hotel staff said to me to wait till 8 .00 am till plumber comes. He refused to permit using another room toilet. Poorly ventilated room. Absolutely NO NO to family stay. You get better hotel for the same price.Alcohal and cigerate foul smell. Poorly ventilate room. Rude and unprofessional hotel staff. Basic facilities like toilet flush does not work. Worst is hotel staff does not bother to help you.

Hotel room is good. Neat and clean. Staffs looks not trained on hospitality industry and don't know how to behave. They told something is compliment and don't provide proper service if we ask they tell it is compliment. For us staff told Jam is compliment for bread when did not have stock. Somehow we adjusted and ate without jam. They brought jam from somewhere 40 minutes later and asserting us to eat jam even after we finish eating our breakfast. When called for water told it is complement. When asked for towel which is not provided in the room they told it is complement. Kept thermoflask in room but nothing in it. For us it looked like hotel is trying to maintain the external look more than service and behavior of the staff.

Below average stay. Rooms are good but service and amenities are not good. You need to carry your own tolietaries. Have asked for warm drinking water which they took one night and almost half next day to get. Breakfast has tea complimentary but not cofee and told me to order that from the menu and same for Paratha. Puri, omlette and idli only option in the breakfast. Then i asked for toast which they good amount of time to get.