We have family visitt to haridwar and stayed in newly opened hotel. Great facility and staff. But its little far from main Temple 10-13 km but its worth as hotel is beautiful and with great facility. Good
This was our first trip to Haridwar with my hubby. I came to know about this newly opened hotel dring our visit. And beyond our expectation, this hotel was very nice, we had the most comfortable stay here with good food. The food was exceptionally good.
Moreover the staff was friendly & polite and truly hospitable.
Keep it up guys & Good Luck.
We booked 5 rooms at fortune as we went there for visiting temples of haridwar and rishikesh, it's a 2 days stay and I must say that quality of service which they provides was excellent. Will surely recommend to others. Thanks to team fortune.
Its about 3 weeks that i visited your hotel for a holiday with my friends, all of us enjoyed our and visit your city. it was a wonderful weekend trip for me and my friends, i also told my friends to write a review for your hotel and their experience was also great.I conclude it by saying that your hotel is one of the finest and you can improve it to the best of your capablity
I am writing today to bring to your attention an extraordinarily unpleasant and horrific experience we recently encountered at the Fortune Park Haridwar.
On my trip to Rishikesh from New Delhi, I booked two rooms using Expedia travel for Saturday, Feb 16th, 2019 at the Fortune Park in Haridwar. Upon arrival at the hotel, we are asked to provide identification for all guests as part of the check-in process. I was in possession of my California drivers license, a copy of my US passport (relevant pages), and credit cards. In addition, all of the other three guests had proper identification. All of the documents were acceptable to the duty supervisor at the hotel. However, he insisted that per the hotel policy, he needed to see a copy of my Indian Visa. It was appalling to hear that even my US passport copy was not sufficient to comply with the check-in requirements. The duty supervisor was adamant that he had no flexibility. According to him, per government regulations, a copy of Indian visa is required, since I am a foreigner of Indian origin with a US passport. His demeanor was shockingly unprofessional and rude.
It had been a long day, and we were frustrated with unreasonableness and lack of proper customer service etiquette by the hotel guest services team. We asked to escalate the issue with the higher functioning authority. Mr. Jagjit Singh, the Fortune Park Haridwar hotel manager, was remote at that time did connect with his team over the phone. Upon several requests, he decided to meet us in person at the hotel lobby. We explained the situation and even offered to email a copy of the visa the following day from New Delhi. To our dismay, Mr. Singh did not seem open to any reasonable solution or exceptions and appeared resolved in his decision not to accommodate us at the hotel without an Indian visa. He further stipulated that hotel policy and requirements were listed on the Expedia website and that he complied with government regulations. Please refer to the attached the written statement dated 16/2/19 from Mr. Jagjit Singh.
Having reached an impasse, we had no other option than to check into another hotel that night in Haridwar.
Since coming back to the US, I have spoken to the Expedia customer service, and they have verified that there is NO such policy requirement from ITC Hotels to produce an Indian Visa for staying at Fortune Park Hotel in Haridwar. Furthermore, none of the guest services team, include the manager - Mr. Jagjit Singh, at the ITC Haridwar was able to generate documents with details on any such government requirements. A copy of the passport, driver license, and other papers seem to be acceptable identifications anywhere in the world.
ITC hotel values sensitivity and professional integrity and offers exceptional hospitality to their guest. Our recent experience at Fortune Park Haridwar was anything but reflective of those core values and mission.