Hotel Comfotel

Spent a night there. The rooms were ok, spacious and bright. But found the bathrooms not well maintained, dark colours trying to mask years of hard water stains. For similar rates, there are better places. The place needs a renovation.

Rude and untrained staff, poor management, A NO Value for money place,a black spot on Banjara hills, executive rooms were too small the card key system failed hence to get in to the room you need to tell the reception to send someone with us to open the room with master key.

Please dont book room or even eat in this hotel, this is one of the worst ever place to visit, though the hotel is on main road of banjara hills, its a pathetic hotel. Cleanliness is by far too very poor, bathroom is so small that we can't even stand iside the bathroom for a peaceful bath.

We travelled with my Parents, my sister, my 2 year old nephew and I. By and large, the experience was quite decent but, there were some aspects which were annoying and also highlighted certain inexperience and time to mature in terms of processes etc. Pros: 1. The ground staff (supervisor and below) is extremely courteous and they try and help as much as is possible in line with our requests. We were very happy with the bell-boys, waiters, room-service, house-keeping staff. 2. The Premium rooms are largely very good and definitely comfortable. We spent two nights there. 3. The attached restaurant has a fairly decent menu card in terms of flavor and quantity Cons: 1. The Executive Rooms (1 level below Premium) are still very much a work in progress - Significant water leakage from the shower cubicles, and the toilet seats plus other facilities are not completely plugged in. We spent 1 night there. 2. The supervisors didn't really seem very clued-in or, welcoming. Not sure if this is the norm or, was just an exception for us. Found that their processes were still evolving and getting implemented which could impact customer experience. 3. The complimentary breakfast is largely good however, the menu does not change and by the 3rd morning, we started to get a bit bored of the choices on offer. 4. The Hotel provides a Tourist Taxi service (Owner - Mr. Wahid). We availed their service - a rental car for a full day. While the rate was competitive in comparison to an Ola/ Uber, we did not avail their services for the subsequent days as the manner of interacting and engaging by this Individual was quite rude and dismissive. While price was not a constraint, absence of decency is definitely a deal-breaker for us.This definitely left a very bad taste in the mouth for us. NOTE: The hotel only puts you on to the Taxi Service and do not help in any other way which I guess is fair from their perspective as the onus to negotiate and plan is on you.

I checked in to executive room . Hotel is at one of the best place front office staffs are courteous and helpful. Food is good . But rooms are very small for family of 2+ kid , bathroom is very very small . No exhaust. And they lack standard procedure for package stay . I booked room with breakfast and lunch/dinner , I always beg for lunch or dinner , quantity always differ with same menu all the year round I suppose. Breakfast is not ready by 7.30 though they mentioned the time .