MY STAY PLEASENT. I WISH TO BOOK IN YOUR HOTEL IN FURURE TRAVEL OPTIONS
Tue, 02 Jun – Wed, 03 Jun (1 Night) | 1 Room | 1 Guest
# 1-2-166 to 193,110, 1st floor, Bhuvana Towers, SD Road, Kalasiguda, Secunderabad, Hyderabad , 500003 | Show on map
MY STAY PLEASENT. I WISH TO BOOK IN YOUR HOTEL IN FURURE TRAVEL OPTIONS
The Reservation: The booking was done through TravelGuru. I called up the hotel a day rpior and I was aaured that every thing was in order. The Room: We had booked a Executice Suite. The suite was spacious and clean with a good city view. The toilet was clean and adequately equipped with accessories. The food: The breakfast spread, which was complimentary, was sumptious. The dinner menu in Blue Fox restaurnat was average. The hotel may think of providing more cocktails especially whiskey based. The Staff: The satff at the reception was courteous and welcoming.
The shower spray-head is not good, the water pressure is not stable. Other things is ok.
the twin bed size is a little small even for single person.
First Impression: When was the last time you got pleasantly surprised at what you received? Certainly, Minerva Grand, Secunderabad will put a smile on you when you entered your room for the first time. Larger than usual, wooden floors, comfy bed and good quality for the basic room!!. Bathroom had a glass enclosed shower area, clean, great fittings. Quick responsive room service. The basic rooms are on the 7th floor which incidentally have a huge lobby area with a couch. Staff are courteous. Food: Complimentary Breakfast buffet- South Indian delicacies, well done, good spread!. Went for the Dinner buffet- the Biriyani here was better than 'Paradise biriyani' (IMO). Blue Fox restaurant too has good tasting food and good ambience. Prices at Blue fox are a wee bit on the higher side but low enough to keep you from wandering to nearby restaurants. Approach to Minerva Grand: From the main road, the Hotel has a poor appeal with a 'side' entrance that makes you 'wonder what'!! when you arrive. When you've checked-in, the good surprises begin. Cons: Noon-Noon check-in/out. Arriving by train/flight at 6:00 am!!!?? You are asked to pay for a full day till noon!! (This is a trend with most hotels around the world). Wish they offered 24hr check-in/out too as an option. On a trip to secunderabad? Look no further! Check for Minerva Grand- get a good deal- get treated!! I Highly recommend this Hotel.
Hotel Minerva Grand Secundrabad was a great option reducing the actual cost which the hotel was offering at the reception to almost a half with all the facilities and complimentary offers. The Room was extremely comfortable & housekeeping was on their toes to perform their duty. The only problem was that the Reception did not provide any option but rather just showed me one room with providing options to me for selecting the best in the same price bracket. Booking hotel online was my first experience and it has certainly impressed me with excellent service & best deal available. Ezra John
Hotel is around 30 Kms away from the airport... Location was good also there are market places in and around...Staff is very courteous and very co-operative...I am very happy with the services and also with hotel...
It was an amazing experience. Rooms were lovely with wooden floor but the bathroom was a bit congested. Service was very nice. They even provided me with an early check in. I loved the buffet breakfast. Would surely recommend this property.
The Hotel is ideally located close to Paradise circle &in the center of Secunderabad shopping area. Adequate parking space is available in front of the lobby. The room was spacious and clean with wooden flooring. The bathroom had the required toiletries and was clean. The shower enclosure was separated by a curtain and no bath tub was provided.The room service was prompt and the Tea/Coffee maker was a useful addition. The Breakfast menu offered a wide choice, though the Coffee Shop ambiance and layout could have been better. The Blue Fox restaurant was better equipped and the fare was adequate and tasty.
Location is good for business travellers with work in Industrial areas. Food is excellent but quality of service need immidiate improvement. Room size is larger than average business hotel. Definitely a good value for money hotel...
I had an average experience with this hotel. The room was quite common with no amenities. The bathroom was simple. The staff were polite but food arrangement was also not impressive.
It was an overnight stay and its a good hotel with good service.
We have stayed in premium room it was spacious with comfortable bed. Breakfast was amazing in taste. Staffs are helpful with friendly nature. The location was very nice near the hotel.
The premium room was decent having all the facilities. Staff are co-operative and helpful. I had my breakfast in the restaurant it was amazing in taste. It is worth the money.
My stay was good in Minerva Grand. Quality of the room, service and the food was fine. Its VFM.
The hotel is very good. I would stay in this hotel every time I visit the city. The quality of room was very good, toiletries were excellent, staff was courteous, cleanliness was good, dining options multifarious. Only thing I missed was a LCD TV, which I expected out of this hotel of this quality. I would recommend this hotel to anyone visiting Secunderabad. A good value for money.
The stay was wonderful in this hotel. The food was very good in taste. Room was well furnished with modern interiors.
The room was decent. Food was good with great many options in the menu.
The ambience & hospitality was excellent. I would prefer staying there the next time i visit Hyderabad. The flooring is to smooth that i fractured my knee!!!
Staffs were co-operative and helpful. Rooms were very well maintained with all the facilities. I had my food in the restaurant it was very good taste. I would love to stay in this hotel.
Very rude behavior and uncooperative staff. No Internet as promised in room. No Internet in the business center either. Unacceptable in business hotels.
Rooms were spacious with clean bed sheet and pillows. Staffs were caring and polite. We had our food in the restaurant, it was very tasty. I would recommend this hotel to others.
Hotel is nice with some good staff people. Room was also good. Good value for money.
A hotel which met all my requirements. Will stay in future.
Great hotel !!!
The room was tidy and well designed. The high speed internet access in the room was beneficial in completing my work. My shirt was crumpled when I removed it from my bag and I had a meeting to attend but the ironing board did come to my rescue.They have a coffee shop, on my visit there I tried a cappacino. The hotel is Simply Great!! coffee shop, on my visit there I tried a cappacino.coffee shop, on my visit there I tried a cappacino. The hotel is Simply Great!!
Highly recommended and exceptional value for money.
The room was designed in a Italian flooring with internet connectivity, phone, minibar, television, DVD player and tea/coffee maker, newspaper and magazines. It was just close to the airport (3 km) and railway station (1.5 km). So it is easy for any one to see the city. I would definitely recommend this hotel to my friends.o see the city. I would definitely recommend this hotel to my friends.
The rooms are clean and well kept. Staff service is polite and friendly. Restaurant serves some really spicy food. On the whole the property is worth the price paid.
A good hotel. Room is clean and well equipped with all facilities. Service is prompt. The mutton biryani at the restaurant was tasty. I would recommend it to all.
The whole experience with this hotel was excellent. Whenever I will visit Secunderabad, mostly I would like to stay here again. Rooms were very neat and clean and the room service was very prompt. Food at their hotel restaurant, was excellent. This hotel is very famous for its food. Location too was very good.is very famous for its food. Location too was very good.
(based on 305 reviews)
Stayed a week at this hotel - it's very affordable but a perfect example of you get what you pay for. The walls are paper thin and I have not slept properly for a week which is disappointing. My room was adjacent a trade show area on Floor 7 which was very noisy and disruptive. The hotel linen and towels need an urgent upgrade. The entire hotel is tired and needs renovation. Room size was large and appreciated for my long stay here. Restaurants are satisfactory for a hotel of this category. The door staff have great smiles but would I stay here again? Probably not.
One of the good budget hotel in Secunderabad. Good location ,Well maintained clean rooms , Courteous staff ,services good. Restaurant well maintained , good serving staff ,wide spread in buffett breakfast with quality maintained... Keep it up...
I planned the trip as I foresaw another grueling is about to start, therefore , lets get recharged. I booked the hotel through one online site and the hotel room ( It was a suite) was worth for the every cent paid for . The main bedroom and the front sitting room could easily accommodate three of us. Minerva Grand House keeping Department needs lot of improvement. Breakfast buffet is nice and sumptuous . Blue Fox restaurant ( In house) is good for people with digestive system problem :) . If anyone is travelling with family members ( three or more) must opt for this hotel and this room- Executive Suite.
Such a shame! I travel to Hyderabad regularly for work and have been staying here since 2012. The location is near shops and restaurants (including the famous Paradise restaurant!), so, very convenient. I kept on going back to this hotel, even though standards have noticeably deteriorated. However, this time, I had the horrible experience of being rudely woken at 00:58 hours! I first checked in for a night on the 18th November - even though it wasn't really ideal - the room had an unclean look about it (dirty upholstery and floor rug) - I put up with it as I was going to be there for less than 12 hours (plus I was knackered from a 15 hours' flight and had an early 6am start the next morning). The room wasn't exactly quiet even though I had specifically requested for a quiet room. And even though I noticed a small cockroach on the floor, I was too tired to call housekeeping - I dealt with it myself - killed the pest, tightly zipped up my bags to ensure none entered my suitcase... I went off for work in the rural districts for the next 2 days. Even though my colleagues suggested cancelling my 21-24 Nov booking to stay in a better (and perhaps cheaper!) hotel in that same area, I stuck with my loyalty towards Minerva Grand. Big mistake, on hindsight! Checked back in again on the 21st night. This time, as I was going to be there for 3 nights, I insisted on a quiet room. The room I was given was better than the last one - looked cleaner and better maintained. But looks can be deceptive. Immediately, I noticed cockroaches! I called housekeeping this time. They dealt with the issue and assured me they would do pest control the next day - it was too late to do it then as it was already 10pm. I left for work early next day morning with the instructions that the room be pest-controlled. Again, once I come back at night, I notice cockroaches crawling around! Call back to housekeeping again. They come, deal with the issue, and earnestly promise to do pest control the next day! The next day, Saturday, 23rd, once again, I leave instructions for pest control before leaving for work. I come back in the evening - no cockroaches. Finally! Great! Seemed like they had indeed kept their word this time. My work had organised an evening dinner, so I left for the party and came back around midnight. Still no cockroaches. Awesome! I had an 8:00 am'ish flight the next day. So, I decided to hit bed right away, wake up in the morning and pack. Just as I had fallen asleep, I was rudely woken up by loud banging noise. I woke up with a start, wondering what it was. Point to note here was that even though I had requested a quiet room, it wasn't really quiet. I was on the 6th floor and the outside noises (of heavy vehicles beeping while reversing, sirens, garbage clearing) kept waking me up on and off the previous 2 nights. Just as I was contemplating the banging seemed too loud to come from outside, the banging restarted and it was clear the banging was coming from either the 7th floor or from the room adjoining mine (I was in room 605). I called reception to enquire and complaint - they seemed surprised! The banging noise continued, and I called reception again to complaint - this time they said they would look into it. The banging continued. The first time I had called reception was at 00:58 am. Now it was 1:05, when I called them the 3rd time - they picked up the phone but without talking to me, hung up. The banging continued. I called the reception again and this time, being really angry, shouted at them. They assured me that they are enquiring and will let me know what is going on. Finally, around 01:15 am, the banging stopped. The reception called me to inform that the banging will not continue again - the issue had been dealt with. This was very disturbing, esp. given that I had had a busy and tiring week and had an early morning flight. Just as I had fallen asleep, I was rudely woken up. I called back reception again to request to speak to the duty manager. I was put on hold for a long time to be told that the duty manager was not around. Given that I would be leaving before 6am (i.e. in about 4.5 hours' time) and my sleep was gone, I decided to go downstairs to the reception to make a formal complaint. I was told to email to complaint. I did that, at 1:30 am. After a few reminders, I received an apology from Minerva Grand's Accommodation Manager, Mr Rajesh Kumar: We deeply regret for the inconvenience caused to you in the midnight due to banging noise where we are doing a maintenance work of our A.C. chiller. It was not a regular maintenance work but it was a periodical maintenance work which caused lots of inconvenience to you. This is deeply upsetting news,as we have always made it our first and foremost priority to provide the prompt and hassle free service to our guests and to provide a fully satisfying accommodation experience to all our guests. We would like to extend one night stay complimentary voucher to you for your next visit where you were made uncomfortable by our maintenance work. Once again we deeply regret for the inconvenience caused to you at our hotel. We give you our word will do our best to make your stay comfortable in the future. Quite obviously, my response was: Dear Mr Rajesh Kumar, Many thanks for your response. I am astounded that the banging noise at 1:00 am was actually due to planned maintenance work of your AC chiller, albeit not of a regular nature!!! Do you, as a hospitality service provider, have any basic awareness of mutually feasible times for planned maintenance work? Thank you for your offer of one night's complimentary stay in the future, but no thanks! I no longer want to stay in a hotel that does not even have the simple basic awareness of acceptable behaviour! I would like to consider your statement "This is deeply upsetting news, as we have always made it our first and foremost priority to provide ... ... ... a fully satisfying accommodation experience to all our guests" as an honest admission. As such I expect refund for a minimum of one night's accommodation costs towards compensation for the massive inconvenience I experienced. I believe this is the least you should offer as a gesture of earnest redressal from your end. I look forward to hearing back from you on this at the soonest please. Regards, Arpita. And then after another couple of reminders, this is the response I received yesterday: Dear Ms.Arpita, This is with reference to your below mail,amount cannot be refunded as it is backdated,we shall be able to extend a complimentary room night only for your next visit. Thanks & Regards, Rajesh Kumar. Accommodations Manager. Minerva Grand Hotel. I won't even bother responding back and obviously, will steer clear of the hotel too! PS: I tried to submit this review without ANY overall rating for the property, but I am not being allowed to do so. Thus had to put 1 bubble. If I had the option, I would have preferred a few NEGATIVE bubbles!
Just back from 6 days of stay at Minerva Grand, Secunderabad. Located in a busy place close to Gymkhana Cricket Ground / Parade Ground. The building houses few shopping centres along with this hotel and from outside it looks like a normal hotel. But once you enter inside it is different setup altogether. The checkin process was smooth and stayed in a suite room. The rooms are really big. The ac is little noisy but not a big concern. The sleep quality is good. The in-house restaurant is good. The food is very spicey though. Though the food in Andhra/Telangana is on the spicier side, the hotel industry should give a thought that the guests may not always be from Andhra/Telangana. Other than this, it was a wonderful stay.