It was our 15th marriage anniversary on 17/Mar, and I wanted to make it special for my wife. I booked a ITC Club room at this hotel. Being in Hyderabad, we have been going to the restaurants in this hotel for about 15-18 years now.
Greeted and treated by the staff with flowers, cake and gift hamper for the special occasion; the Club pleasure started from the time we checked in - Lakhvinder from Front Office made sure we got the best room (1141) - Excellent Room, Spacious, comfortable, Very comfortable bed & pillows...special mention of the Massage chair in the room.
Our spirits were a little dampened (due to dry day in lieu of MLC Elections) - but a Gopi (from bars) made sure we were entertained well with great mocktails, exotic tea and sumptuous snacks at 'Marco Polo Lounge'.
John (from Butler Service) was always there with his prompt service when we needed something in the room.
You should experience this to appreciate it.
I have stayed in other ITC properties, but this was the best experience...very impressed with staff, room upkeep, service and food...everything.
Thank you again, the entire ITC Kakatiya Hyderabad Team, for making it very special stay.
PS: We'll come back for the Spa soon
the servuce at the bakery with Abdul and Narendra at the helm typifies the high calibre of the ITC Welcomgroup staff in all their hotels. I usually go all the way to get some great loaves of brown bread unmatched in size of slices and texture for freshness and healthy. Also the macaroons and farmers bread of whole wheat. I used to get the mango and strawberry mousse cakes for bday ocasion gifts to give friends, but now focus on their breads. The standards of the cleanliness in their bathrooms is also v. high, like all the ITC hotels, and perhaps reflects on the motivation given to all levels from the general management.
I have been visiting this hotel on a regular basis for the last 5 years. I always enjoy my stay here. Very good facilities, descent gym, nice pool and great restaurants. The staff are extremely pleasant and helpful. Especially the concierge, Kota Durgaiah, who has been really helpful during my last few visits. He went out of his way to organise excursions, sort out transport and recommend/book restaurants, always with our best interests at heart.
Generally I always feel very welcomed staying in the ITC Kakatiya.
I stayed in the hotel in July last year, and in my opinion ITC kaktiya is one of the finest hotel. The reception is very welcoming , the rooms are good. Above all the breakfast is superb.
The only issue is one will not get the view from the room.
The restaurant in the hotel are a must try. Overall I was way satisfied with my stay.
14th Hotel, now on my own group has returned to Britain.
Unfortunately flight delay from Bangalore, lost a day in Hyderabad, the next day was full day of sightseeing.
Guide and driver
Hotel excellent but some of the reception staff very unhelpful and ignored requests!
Restaurant, very slow service at breakfast, toast soggy and poached eggs Luke warm, disappointing.
Needed to leave for the airport at 3am, requested an early morning call, none given, requested coffee, none. As I have commented reception staff poor!
Need to take lessons from Chennault ITC