This was my third consecutive stay at the hotel.
However this time I found cleanliness and housekeeping at a very low.
Else the property is very good, food is delicious.
Room service staff and reception staff is professional and always ready to help.
Service was good, food served was hot and amazing. Immediate response and commendable customer satisfaction. Arrangements made were perfect or to be precise as promised. Any changes required was done with quick turnaround time.
Had a great time!!!
Royalton is indeed the best hotel in ABIDS. They provide excellent hospitality along with polite staff and excellent rooms providing a comfortable stay. The entire group of employees working there are humble.
Had a worst stay at Hotel Mercure which was previously known as and now it's called as Royalton in Abids.....Room was horrible and dirty near the dining area. We asked extra bed for my father, to my shock instead of getting a cot - they got a folding mattress. How can i senior citizen or anyone who cannot sleep on the floor adjust with such a dirty facility. They didn't have that folding cot which is normally given to guest who opt for extra bed. After several scoldings and reminders over the phone - they had given us another room to stay overnight and allowed my father to sleep in the room allocated to us. Complimentary breakfast was also not upto the mark. Overall, had a bad experience.
The hotel rooms, hospitality everything was excellent, Mr. Srinibash executive from the hotel is great help, I recommend this hotel and rate 10 out of 10.......
The ambiente is very soothing, near to all the prominent locations