We certainly had a few teething troubles when we arrived here. Some things didn't work in the room so we were eventually moved next door. The rooms on the fourth floor (which I think are classified as "privilege" rooms) were spacious and the shower facilities were very good. There seems to be a bit of business conference activity at the hotel which can be loud. Fortunately the doors on the room were effectively soundproof. However in the ballroom upstairs, a function went on until past midnight and the consequent cleanup meant furniture could be heard being dragged around until 1:30am. This wasn't especially loud but was enough to be sleep disturbing. Overall however the place had a few annoying features but offered spacious rooms at a reasonable price. If you are on a short visit this place offers a good option.
We stayed at this hotel for a marriage on 31st jan and 1st feb 2019. It was a nice hotel with nice amenities in rooms and bathroom .Staff was friendly and helpful nature , would surely love to stay again at this hotel . Someone said this hotel has been renewed recently . Rooms were clean , bathroom were clean , bedsheets were clean , only drawback is Rooms service (food) was very expensive 170Rs for tea was very expensive, even thou it is just 3 star hotel . Overall I give it 4 stars
Hotel conveniently situated in the heart of the city. Food quality not up to mark. They charge 400/- for breakfast which has few item to choose from. The biggest disadvantage is their room service. You have to ask for basic amenities like soap etc and it takes many reminder to get.
*DO NOT GO THERE IF YOU VALUE YOUR SELF ESTEEM*
I booked two rooms in Royalton for 3 nights stay, from 23rd of december 2018 to 26th. I had paid the full amount online. The rooms were ok, and the location is in close proximity to city centre. The front desk is a bunch of crooks, who try to loot the customers. I have never seen such unprofessional people in any hotels that I have stayed at.
1. While checking in, the guy at the front desk told me that breakfast is complementary for my booking and it is served on 4th floor ( HELLO! I paid extra for the breakfast while making the booking, why do you call it complementary? ). Anyway, they are serving it in a small room, and we had to wait for 20 minutes one day to get a seat in the morning.
2. While checking out, they just pinned a bill of 40 Rs from someone into our invoice. We were pretty sure its not ours, and it didn't had my name and signature and also it was issued at a time when we were not even there in the hotel. I just paid it as I didn't had time to argue over 40 Rs. And believe me, the front desk didn't even bother to check if the bill was actual or not. They just want to charge the customers.
3. I checked out on 26th around noon, and I requested them to keep my luggage for couple of hours. I went back around 4 pm to collect the luggage and surprise, they are informing me a bath towel and a pillow cover in my room got damaged. We were pretty sure that didn't belong to us, but then there was no way we could prove it. I was asked to pay 500 Rs, for which I swiped my card. We were pretty upset, and was waiting there after that to get a cab. Then the room boy who serviced us (I think his name is Jahangir) saw this, and he made some enquiry and found out the towel and pillow cover were taken from another room. He took it to the front desk, and they reluctantly said a sorry and said they will cancel the transaction of 500 rs. It was pretty humiliating to be accused of something we didn't do and on top of that, they didn't care about customers who stayed there for 3 nights. Anyway, today is 1st January and after a week I still haven't received the money back. Judging by their behavior, I am pretty sure they won't give it back too.
so my advice is posted on top. If you value your self esteem even a little don't go there. If you don't mind getting humiliated in front of people, you can stay there. The property is ok, people are not.
Worst ever experience in my life. Very rude behavior of staff. Will never come back & will advise no one to go there as well . No bathing towels in room , No ironing board though confirmed over phone from mumbai . No one ready to take responsibility for anything , just like passing the buck from one person to the other . Other then location no feel good about anything in the hotel .