I stayed here in December month on Business trip for about 10 days, The hotel is at good location and has decent infrastructure, however, The quality of service is very poor, following are some of the issues faced, television did not work with follow up they did fix it, but it was half fixed, never had hot water even after repeated complaints they did not fix it, The ordered food was very expensive,quality of food served was not up to the mark, I am not over complaining, If the basics of service is fixed, this can be good hotel with high likes....
I booked an 'Executive Room' for 2 Nights, but during check-in we were given 'Deluxe Room' which was of Inferior category, citing early arrival (10:30am check-in) as reason. But, they didn't bother to shift us to 'Executive Room' at their standard check-in time 12 PM. For both the days, we had to stay in Deluxe Room.
Amenities and inclusions listed under Value+ Satisfaction Guarantee were not as mentioned on MakeMyTrip website at the time of the booking.
No Complimentary Mineral Water was provided in both the days, No Tea/Coffee Maker was in the Room, No Mini Bar / Refrigerator was in the Room, No Shampoo and No Moisturizer in the Bathroom Toiletries, No Tooth Brush & No Paste in the Bathroom Toiletries, No Sofa Unit in the Room, Curtain Shades were Stained.
Infact, we only needed 1 Night stay, and shelter for 10 months baby the next day after check-out at 12 PM. When I called up the Hotel on 26th Sept, and requested Mr. Sayed if they can allow us to wait for couple more hours after check-out, he replied, we will be charged and it totally depends on availability of room. As we did not wanted to take risk with the kid, we booked for 2 Nights Executive Room stay.
When the Hotel Management were so commercial (chargeable) in providing shelter for an infant, WHY WOULD THEY NOT PROVIDE FOR WHAT WE HAVE PAID?
The hotel is in close proximity of Gachibowli and is very neat and clean hotel. The customer is treated well here and food is very tasty. Wifi facility, hot water, and complimentary breakfast are all standard.
I have been staying here for a month now. It has been a wonderful place to stay and convinently located for the frequent fliers. The place has all the amenities around. The service is brilliant and food is good. Few rooms have ventilation problem and I advice to take rooms on the back facing side of the building.
I was skeptical of this hotel as it was not a chain property and the price was low. However, the hotel itself is quite modern, clean and comfortable. The staff was very nice, allowed me to check in very early in the morning. The breakfast was so-so, very small assortment of foods, all Indian style, but better than having to go out for a meal early in the am. The temperatures outside were extremely high (118 F or 47 C) but the room was very cool, with the a/c and fans..King bed was quite comfortable--bathroom clean, hot water a little weak but with the outside temps the way they were, I was not bothered much! It is about a mile from the Airport bus stop at Gacchibowli junction, (take the bus to Gacchibowli from Hyderabad airport) from where a very short Uber ride gets you to the hotel.