This is the WORST place we could have ever been to The receptionist didn't have any knowledge of how to do their work The AC didn't function at all on the floor where we had gotten the rooms The manager ignored our calls when we told him these issues Even after booking 6 rooms well in advance the staff gave us only 2 room keys saying if you check in the rooms where the AC isn't working, they won't change the rooms and when we asked when the AC would be repaired they had no clue whatsoever in regards to that issue. We had to wait for 9 hours and still the AC wasn't repaired The staff didn't give us priority even when we had booked all the rooms so much in advance but they have the rooms where the AC was working to the people who had checked in way after us in the day We had to search for rooms on our own after 9 hours of waiting at the pathetic hotel SURABHI. As we were 16people it was very difficult to find rooms anywhere else due to the faux pas caused by the WORSt hotel we have ever come across. The whole day was a complete waste of time and energy after being awake from morning 7am till night 9pm. The whole experience was a great big disaster. Don't ever go to stay in this terrible place that they call a hotel. The rooms were filled with drainage water leaking from the walls.