We just completed a 19 day visit to 8 locations in Northern India and had the pleasure of staying at five different Oberoi hotels. This was our first trip to India and the Oberoi hotels introduced us to facilities and services at levels above what we have experienced at the best hotels in other parts of the world. We have stayed at five star hotels like the Four Seasons, Ritz Carleton, Sofitel and Ritz in many other countries and by these standards there should be a six or seven star rating for the Oberoi Hotels and Resorts. The facilities were modern, clean, opulent and very secure. The staff catered to your every need even if you did not know you had a need. The staff made an effort to know who you were and anticipated your needs. For example, if you left your key at the front desk when you went out for the day, a staff member would greet you by name and hand you your key upon your return. The restaurants and food were outstanding. Most of the hotels offered large and varied buffet breakfasts with made to order Indian or International main dishes and had two or more choices for diner including a multi cultural more informal restaurant and a formal gourmet Indian restaurant.
Except for the larger hotel in Mumbai, the general managers were very visible and would greet you when you cheeked in and as you came and went from the hotel. We also had booked an Oberoi "exotic vacation package" that included 12 or more nights in five or more hotels and which entitled you to room upgrades and a 25% discount on spa treatments. In Jaipur, the General Manager,Abhishek Sharma greated us upon arrival and arranged an upgrade to a luxury villa with a private pool which was truly remarkable. It seemed that he was always present as we moved around the hotel. One morning, I told the waiter, I would have a light breakfast because my stomach was upset and the general manger come to our table to see if he could have me see their doctor which was not need but I appreciated the offer.
The hotels also offered many complementary and optional activities, many of which we booked ahead via emails which were promptly responded to. In Jaipur, we enjoyed Yoga, spa services and a spice talk with a chef and a private wine tasting.
We also found it of interest that hotels offered excellent amenity packages in the rooms which seemed to be standardized across all the hotels. We also stayed in some outstanding Taj hotels in India that were in beautiful old palaces but felt that the level of service at Oberoi was even higher even to the extreme that the Oberoi hotels all had special patterned toilet paper.
Given all the outstanding reviews of the Oberoi Rajvilas, one more may not be needed but we wanted to provide our thanks for a job well done.
The Rajvillas is a magical place to stay. The staff are friendly and warm, the service superb and the setting incredibly romantic. Loved every aspect of the Oberoi in Jaipur. An absolutely gorgeous property. A joy to return to each day after sight seeing.
All of the reviews are correct-this place lives up to the hype..The service literally sets the standard for all 5 Star resorts...From the manager down to the grounds keepers, and everyone in between, we were blown away by the experience...Loved every minute of our stay here..Truly Magical...We stayed 3 nights, had a great guide by day (Dilip, who was funny, interesting and took a personal interest in making sure we had a great experience in the city), in the evening we relaxed, had amazing dinners and spa treatments-it was wonderful in every way...
Rajvilas is far more than a beautiful, luxury resort with all facilities, beautiful rooms, excellent cuisine, lovely garden, birds, peacocks and parrots. Rajvilas has a warmhearted soul, maybe because it was built around an old Shiva Temple which continuously spreads its good vibes over the place and the people working there. Last year, during my first visit I already felt like a princess and thought it could not be topped: I was wrong : this year I felt like a Maharani :) It would be unfair to point out one member of the staff more than the other, they are all far beyond professionalism and the list would be too long. Nevertheless Abishek Sharma, Hardish (Max), Rohit, KK , Manoj and all the others I can't remember the names you again made my stay memorable and I'm already looking forward to come back.
This is a magnificent hotel. Set amidst the wonderful chaos of Jaipur, this is a haven of peace and tranquillity. The rooms are beautiful, the grounds manicured and elegant. The restaurants and food were marvellous, and all staff were attentive, happy to engage, exceptionally well trained and clearly pleased to be a part of the Oberoi family.
This was a surprise; I expected luxury and comfort, but I didn't expect it to be such a wonderful and thoroughly human experience - sometimes luxury hotels can seem a little aloof. I cannot recommend the hotel and the people who work there highly enough - from the General Manager down to the people we encountered in the grounds, everyone was charm personified.
Alas Trip Advisor doesn't allow for more than 5 stars; in this case it seems quite inadequate.