Friendly and helpful to a point. They made us welcome and even made efforts to get us a room when all was booked out - got a last minute cancellation. Food was good on the first night. Rooms are nice and full of character if decaying a bit. Roof top and location is brilliant. Would have given better review but second night meal was not good and on leaving they offer to book a bus for you but only the one company which was not the one we wanted. They are also vague about Tuk Tuk drivers. Finally on playing (having paid the initial deposit online via card) they added 17% to the bill as I could only pay by card - saying it is the local taxes and 3% for the card - which I had assumed would have been in the 50% room deposit. So lost faith in them just at the end.